Redwell Hills Care Home

My mam was already diagnosed with Alzheimer's and Dementia, we knew one day she would need residential care but mam had an unexpected fall. We dropped mam at the home and came away devastated. Turn the clock forward, now when we take mam out, she comes back, lets out a sigh and says 'It’s nice to go out but it’s nice to come home'. I can't praise the staff enough the entertainers, catering, housekeeping and care staff all go above and beyond for the residents. Mam is thriving in the home, she is a social lady who enjoys days out, games and quizzes, singing and laughing with the other residents. She has a daily option for her main meal and loves the homemade cakes on offer every day, with regular cups of tea. Her room is cleaned every day, washing is done and returned to her wardrobe daily. The lounge and dining room are social areas, always pristine. The care staff are there for our family too. 10/10 for Redwell Hills and thanks for looking after my nearest and dearest so well.

I have found this home very welcoming with friendly, caring staff. Have eased a stressful necessity of moving into residential care for my Mam recently. I am pleased with this home and hope she will settle well. I'm sure she will.

The home is well run and the staff are professional and pleasant. Meals provided for residents are good quality and varied. Individual residents' rooms are comfortable and clean. There is occasional entertainment and themed events.

I'd say the overall experience is good. Like most care homes, it can be improved. Concerns raised about experienced members of staff leaving, management at Four Seasons Health Care should be doing more to keep them, higher pay or incentives. The home is always clean and tidy. Staff are professional and do meet the care needs for my mam. The food at the home is good although the food portions are too much. Residents with dementia find this difficult.

Can not fault the staff. My mother is treated very well.

My wife has been here for two years plus. I am happy with the level of care provided. I am kept informed if she has had falls or seizures. The food is very good. The home is warm, clean and tidy. All staff are very pleasant.

Staff are second to none, all very helpful. All willing to lend a hand, including the manager. It's one of the best places my godfather has been. They have a range of activities from crafts to outings.

I am happy to be living in this care home and feel the carers help me the best they can. The home is very nice and I have made some nice friends, both carers and other residents. Whenever I have any problems I feel comfortable talking to the carers or management and I feel like the problem is resolved quickly.

My grandma is loving the home, she was reluctant to go into care but she has settled in well and seems to have built some amazing friendships. The staff are friendly and always engaging with the residents and there is a really positive feel when you enter the home. Thank you, you have made what is life changing choice much easier.

When I arrive I am greeted as a friend. The staff always know where my mother is, how she has been that day and if I need to know anything specific. I observed that the staff treat all residents with respect and try to make them feel loved. I am very happy with the care my mother receives.

I and my family are very thankful for the carers that take care of her and appreciate all the hard work they do.

Staff seem a lot happier and is lovely to see them with the residents enjoying games and movies.

I came in on respite care for rehabilitation and have enjoyed my stay at Redwell Hills. Staff have been so helpful and have improved my mobility. I have received a very good standard of care and overall I am very pleased.

The staff at Redwell Hills supported and cared for my aunt for more than two and a half years. This care was of an excellent standard especially during this difficult Lockdown year when I was unable to visit regularly.

Service provided could be improved, eg. my aunt is very difficult to get moving and is reluctant to leave her room and even her bed. I feel that more could be done to encourage her to get up every day (pre-Covid). Other than that, the food seems to be good, and the general atmosphere/activities are welcoming/good. When I used to visit her room, bed pans, etc. were very often un-emptied (at 11.30 am), not really acceptable.

When I have been in to visit my cousin, she always is well looked after. With her being deaf and mute, is hard as well but, the staff seem to manage to understand her.

This patient has one daughter who comes over with her husband whenever she can. I am SRN, and I worked in the Redwell Hills Care Home for seven years. I would go in myself if I have too. My friend has put on weight since he went into Redwell Hills.

I am so grateful to the staff for the excellent care given to my mother-in-law. She is well looked after and I don't need to worry about her. After such a major change in her life, I think she now looks upon Redwell Hills as her home. Well done everyone.

I like living here. Some of the staff are good to me and some are nasty with me. Other things are good.

My mother has been in this care home over 5 years and she is really settled. She gets on really well with the carers and they respond to her very well as she sleeps a lot and misses meals, so she is fed as and when she needs it.