Redwell Hills Care Home

St Ives Road, Leadgate, Consett DH8 7SN
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9.6 50 Reviews
  • Redwell Hills Care Home, Consett
Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.
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Care Provided by Redwell Hills Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1225
  • Self-Funded Residential Dementia Care: from £1340
  • RESPITE Self-Funded Residential Care: from £1325
  • RESPITE Self-Funded Residential Dementia Care: from £1440

These prices are only a guideline, please contact Redwell Hills Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Aaron Lennon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (47)

Redwell Hills Care Home Reviews (50)

9.6

Redwell Hills Care Home has a Review Score of 9.6 (9.605) out of 10, based on 27 reviews in the last 2 years.
Over all time Redwell Hills Care Home has 50 reviews.

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Review from G H (Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful.
Laundry is good, clothes washed every day.
Kitchen staff are very accommodating.
Downside is, some of the night agency staff are not very helpful.
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Review from Kathryn B (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was already diagnosed with Alzheimer's and Dementia, we knew one day she would need residential care but mam had an unexpected fall. We dropped mam at the home and came away devastated. Turn the clock forward, now when we take mam out, she comes back, lets out a sigh and says 'It’s nice to go
out but it’s nice to come home'. I can't praise the staff enough the entertainers, catering, housekeeping and care staff all go above and beyond for the residents. Mam is thriving in the home, she is a social lady who enjoys days out, games and quizzes, singing and laughing with the other residents. She has a daily option for her main meal and loves the homemade cakes on offer every day, with regular cups of tea. Her room is cleaned every day, washing is done and returned to her wardrobe daily. The lounge and dining room are social areas, always pristine. The care staff are there for our family too. 10/10 for Redwell Hills and thanks for looking after my nearest and dearest so well.
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Review from Lilian T (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this home very welcoming with friendly, caring staff. Have eased a stressful necessity of moving into residential care for my Mam recently. I am pleased with this home and hope she will settle well. I'm sure she will.
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Review from P W (Niece of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well run and the staff are professional and pleasant. Meals provided for residents are good quality and varied. Individual residents' rooms are comfortable and clean. There is occasional entertainment and themed events.
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Review from Darren A (Son of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'd say the overall experience is good. Like most care homes, it can be improved. Concerns raised about experienced members of staff leaving, management at Four Seasons Health Care should be doing more to keep them, higher pay or incentives. The home is always clean and tidy. Staff are professional
and do meet the care needs for my mam. The food at the home is good although the food portions are too much. Residents with dementia find this difficult.
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Review from M S (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can not fault the staff. My mother is treated very well.
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Review from A B (Husband of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for two years plus. I am happy with the level of care provided. I am kept informed if she has had falls or seizures. The food is very good. The home is warm, clean and tidy. All staff are very pleasant.
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Review from B B (Godson of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are second to none, all very helpful. All willing to lend a hand, including the manager. It's one of the best places my godfather has been. They have a range of activities from crafts to outings.
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Review from Jessie P (Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy to be living in this care home and feel the carers help me the best they can. The home is very nice and I have made some nice friends, both carers and other residents. Whenever I have any problems I feel comfortable talking to the carers or management and I feel like the problem is resolved
quickly.
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Review from C A (Grandson of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is loving the home, she was reluctant to go into care but she has settled in well and seems to have built some amazing friendships. The staff are friendly and always engaging with the residents and there is a really positive feel when you enter the home. Thank you, you have made what is life
changing choice much easier.
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Review from S M (Son of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrive I am greeted as a friend. The staff always know where my mother is, how she has been that day and if I need to know anything specific. I observed that the staff treat all residents with respect and try to make them feel loved. I am very happy with the care my mother receives.
Reply from Katie Barnett, Marketing Administrator at Redwell Hills Care Home

Thank you for your comments about your recent experience at Redwell Hills Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from J C (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Redwell Hills for a number of years now and she has always had excellent care from all the staff, she enjoys her meals and her tea and biscuits and she is always clean and tidy, like the home itself.
I and my family are very thankful for the carers that take care of her and appreciate
all the hard work they do.
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Review from Allan T (Friend of Resident) published on 19 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new manager appears to be settling in well and is achieving standards that we have never seen before there is a lovely atmosphere when you come in and is always welcoming.
The food appears to have improved with a lot more choices now than before.
Staff seem a lot happier and is lovely to see them
with the residents enjoying games and movies.
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Review from Gwennie H (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in on respite care for rehabilitation and have enjoyed my stay at Redwell Hills. Staff have been so helpful and have improved my mobility. I have received a very good standard of care and overall I am very pleased.
Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you, Gwennie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Clare M (Niece of Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Redwell Hills supported and cared for my aunt for more than two and a half years. This care was of an excellent standard especially during this difficult Lockdown year when I was unable to visit regularly.
Reply from Kristen Fitzgerald, Marketing Assistant at Redwell Hills Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from J M (Nephew of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Service provided could be improved, eg. my aunt is very difficult to get moving and is reluctant to leave her room and even her bed. I feel that more could be done to encourage her to get up every day (pre-Covid). Other than that, the food seems to be good, and the general atmosphere/activities are
welcoming/good. When I used to visit her room, bed pans, etc. were very often un-emptied (at 11.30 am), not really acceptable.
Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We take all comments seriously and see them as an opportunity to improve the services we provide. We would welcome an opportunity to discuss this further with you, so please reach out to us at the home. Thank you once again.

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Review from Margaret H (Cousin of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I have been in to visit my cousin, she always is well looked after. With her being deaf and mute, is hard as well but, the staff seem to manage to understand her.
Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive, have a lovely day!

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Review from Josephine G (Friend of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This patient has one daughter who comes over with her husband whenever she can. I am SRN, and I worked in the Redwell Hills Care Home for seven years. I would go in myself if I have too. My friend has put on weight since he went into Redwell Hills.
Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you, Josephine, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.

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Review from Judith C (Daughter of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the staff for the excellent care given to my mother-in-law. She is well looked after and I don't need to worry about her. After such a major change in her life, I think she now looks upon Redwell Hills as her home. Well done everyone.
Reply from Kristen Fitzgerald, Marketing Assistant at Redwell Hills Care Home

Thank you, Judith, for letting us know how we are doing at Redwell Hills Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from E P (Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like living here. Some of the staff are good to me and some are nasty with me. Other things are good.
Reply from Jasmine Bracken, Marketing Administrator at Redwell Hills Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Redwell Hills Care Home is calculated as follows: ( (206 Excellents x 5) + (85 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 309 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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