Redwell Hills Care Home

St Ives Road, Leadgate, Consett DH8 7SN
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9.6 49 Reviews
  • Redwell Hills Care Home, Consett
Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1225
  • Self-Funded Residential Dementia Care: from £1340
  • RESPITE Self-Funded Residential Care: from £1325
  • RESPITE Self-Funded Residential Dementia Care: from £1440

These prices are only a guideline, please contact Redwell Hills Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Aaron Lennon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (47)

Redwell Hills Care Home Reviews (49)

Total of 49, showing 41-49
9.6

Redwell Hills Care Home has a Review Score of 9.6 (9.596) out of 10, based on 26 reviews in the last 2 years. Over all time Redwell Hills Care Home has 49 reviews.

Overall Experience

  • 33
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Date Published

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Review from Vicki T (Daughter of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Redwell Hills from February 2018 until his death in January 2019. The care he received was outstanding and we cannot express the depth of gratitude we feel to all members of staff for the understanding, respect, kindness and compassion they consistently showed to Dad. From
the moment we first entered Redwell Hills, we felt welcomed and at home - there is a wonderful sense of warmth about the atmosphere and the home is kept immaculately clean. Most of all, we cannot praise highly enough the quality of the care Dad received during his final days - the staff treated him like he was their own father and, at the same time, showed the greatest kindness and compassion to us. We would recommend Redwell Hills without reservation.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Vicki, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Redwell Hills Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Father with dignity and the compassion he deserved during his time at our home. We hope that his time at Redwell Hills did see some friendships flourish with both the Care team and residents. Thank you again, Vicki, if there is anything more we can do please do not hesitate to reach out.

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Review from Jennifer H (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our first experience with a care home but from the first day, we were made welcome and out mother would be given the best care and this has proved to be the case.
The staff are always cheerful and helpful despite being extremely busy. The nurses are very efficient and always have time to explain
any issues with us, they are very quick to bring in professional help when needed. Redwell Hills provides residents with a pleasant environment and we have spent time in the attractive garden area together.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Jennifer, for your comments about your recent experience at Redwell Hills Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Valerie R (Wife of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care home. My husband is not the easiest to deal with but the staff are very good also the manager has been very supportive with me. No complaints.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Valerie, for letting us know how we are doing at Redwell Hills Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Dorothy J (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are absolutely wonderful and caring. Senior management are available at all times. They give support and always clarify any queries and answer questions.
They have a very difficult job but are always welcoming, attentive and smiling.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Brenda P (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are competent, caring and kind, willing to listen to residents. There is a high standard of cleanliness and the lounges are tastefully decorated.
Meals are good, well prepared and nicely served.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you, Brenda, for sharing your recent experience of Redwell Hills Care Home. Your comments mean a lot to us. It is rewarding to hear that you have had such a positive experience within the home and have found our staff to be on hand and accommodating at every step. We look forward to your next visit. Take care!

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Review from Meryl B (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 5 years and always found everyone, staff etc, always there to help anyone.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you, Meryl, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from H B (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Redwell Hills Care Home. I have no complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you for sharing your experience about living at Redwell Hills Care Home. We are pleased to hear that you are very happy here! We love having you a part of our family. Have a fantastic day!

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Review from B R (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, tiny room for respite when struggling with mobility. Care excellent, food best I've had! Upstairs kitchen cupboards very dirty, residents put hands in the biscuit tin.

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Review from Susan D (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with this home. Mam has been in this home for 7 years and had no problem.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Redwell Hills Care Home is calculated as follows: ( (196 Excellents x 5) + (83 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 297 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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