Redworth House Care Home

Byerley Road, Shildon DL4 1HQ
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9.8 36 Reviews
  • Redworth House Care Home, Shildon
Redworth House is a 68-bedroom care home in Durham that excels in delivering high-quality care for people requiring nursing, residential, dementia or a learning disability.

Health Carer staff gain extensive skills and expertise, through comprehensive training and adhere to updated health and safety regulations.

Creating a relaxing environment that effectively supports those facing mental health challenges, complemented by picturesque surroundings. Residents actively engage in a diverse range of hobbies and activities, ensuring a fulfilling experience.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1190
  • Self-Funded Residential Dementia Care: £1080 – £1190
  • Self-Funded Nursing Care: £1080 – £1190
  • Self-Funded Nursing Dementia Care: £1080 – £1190
  • RESPITE Self-Funded Residential Care: £1080 – £1190
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1190
  • RESPITE Self-Funded Nursing Care: £1080 – £1190
  • RESPITE Self-Funded Nursing Dementia Care: £1080 – £1190

These prices are only a guideline, please contact Redworth House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marrissa Jewitt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Redworth House Care Home Reviews (36)

Total of 36, showing 21-36
9.8

Redworth House Care Home has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time Redworth House Care Home has 36 reviews.

Overall Experience

  • 30
  • 5
  • 0
  • 0
  • 1

Date Published

36
4
4
18
18

Review from Ben C (Son of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing place! Just when we thought we couldn’t get my dad out of hospital, Redworth House Care Home pulled strings to get him a room, where we could spend what turned out to be his last 5 days, by his side. As a family we can’t thank the staff enough! Each and every member of the staff we
dealt with, helped my dad and the rest of our family who were around to make things as pleasant and comfortable as physically possible! Can’t recommend this company enough to anyone who is in need! Please consider them. They’re literally amazing. Thank you guys for all you did.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you for taking the time to write this positive review, it is very much appreciated. It was an absolute privilege to support all the family at this difficult time. I will pass your compliments on to the staff. Please pass on our very best regards to everyone.

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Review from Allison M (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not give this care home any stars. My mum attended for a week's leave and if she had stayed for another week would have been dead. Didn't look after her, not washed her, she had lost weight and looked as though she had been drugged up all the time. Staff need training in dealing with people with
dementia or complex needs. Lots of her belongings went missing, informed staff and not helpful at all. The care home manager promised us that she would be cared for but she certainly wasn't.

Reply from H E, Regional Director at Redworth House Care Home

Thank you for sharing your concerns regarding your mother's recent experience at our care home. We deeply regret to learn about the challenges you feel she encountered during her stay, and we empathize with the distress this must have caused both of you. Your feedback is invaluable to us, as it enables us to continually enhance the care and services we offer. We are keen to point out that your views of our service are not shared by other residents and professionals as is evident with our other highly regarded published feedback.
Outside agencies have been involved with this complaint and do not agree with these views.
We want to reassure you that the well-being of our residents is of utmost importance to us, and we are dedicated to delivering top-quality care. Our staff receive training to care for individuals with a range of needs, including dementia and complex conditions and on the whole feedback from residents and families is positive. We are sorry that this was not your view.

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Review from Sandra C (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redworth House Care Home really welcome Mum from the hospital for intermediate care. She was so well looked after, especially by one carer. It enabled Mum to build up her strength and start walking again, with help from the physios and encouragement from the staff. The doctor's practice covering the
home and district nurses was outstanding. The room was ideal, especially with the ensuite facilities. If it had been necessary, Mum would have been happy to stay there longer.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you very much for your positive review, we really appreciate your comments. I will pass this on to the Intermediate Care team who loved caring for your mum and to see her progress was fabulous. Kind regards.

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Review from J W (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff who were involved with my mam's care were caring, professional, helpful and treated Mam with respect and helped in keeping her dignity. They also help us in feeling that Mam was safe, which meant we could sleep better at night. Nothing was a bother, and staff made time to update us on Mam's
activities and her well-being.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you very much for this lovely review. We really appreciate the time taken to write this, and I will pass this on to the staff. Our families are as important as our residents and knowing you had that security of your mam being cared for in the best way is what we want to achieve.

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Review from M T (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home with dedicated staff. Nothing too much trouble. Encouraging with all aspects of care for my mother in laws needs. Encouraged her to have plenty of fluids, gained weight and enjoy socialising with other residents enjoyed her pamper sessions. Every member of staff from cleaners, laundry,
kitchen staff, activities, carers, nurses and management have always shown her dignity and respect whilst being in there. She always speaks highly of them all.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you, that is so kind. Your mother-in-law is a lovely lady who has been a pleasure to care for and so wonderful to support her to be able to return home. You have all been a fabulous family being part of our Care Home during the stay. Kind regards
Helen

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Review from H D (Sister of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say they were very helpful my brother had terminal cancer he was only in six days before he died the care was excellent and I really do appreciate everything they did they were constantly seeing if he needed anything and also making sure I’m ok.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you, we really appreciate you taking the time to complete a review and will pass your kind compliments on to the staff.

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Review from S B (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Redworth House Care Home as she was no longer able to be cared for in her own home at the age of 91 years old. From the moment I met the manager and care staff I knew she was in safe hands. The staff were very caring and supportive to me at a difficult time. My mother had her
own en suite room, and help was only a press of a button away. We were able to personalise the room with our curtains and bedding. Furniture could also have been brought in. My mother wasn't in the home long before she died. It brought me great comfort that she was looked after in her final days. I will always be grateful to these wonderful people.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you those words mean such a lot to myself and the staff. It was an absolute pleasure to care for your mum and we really appreciate you taking the time to express your thoughts in such a positive way. I will pass this on to the staff.

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Review from Timothy P (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my father received the highest level of care. But what is just as important to me is the way the care was delivered. The careers and nurses were friendly, respectful and basically just nice people. The admin staff were very welcoming friendly people nothing too much trouble. Thank you to all.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Hi Tim, please accept our sincere thanks for your very kind review. I will pass this onto the staff who will appreciate the feedback, your father was so well thought of and is a huge miss to us all.
Kind regards
Helen

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Review from H B (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful. My mum was treated with the utmost care, dignity and respect. The staff were all exceptional and went above and beyond their duty. Mum was there for six weeks respite and thoroughly enjoyed her stay. If the time comes when mum needs to go in full time, Redworth House Care Home
will be the only one I will consider sending her to. One of the only care homes you can walk into at any time and there are no lingering urine smells whatsoever. Outstanding.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much, this is such a lovely review and I will pass your kind words on to the staff. We would certainly welcome your mum back to Redworth if there ever is a need. She is a wonderful lady and an absolute pleasure to care for.
Kind regards,
Helen

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Review from T A (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A brilliantly managed care home with professionally trained staff and activities coordinators.
It was a privilege to have my dad live here for the last two and a half years of his life. He had become a well-known name within the home and was always appreciative for the care he received. A well-loved
man by all and even on the day of my dad's funeral representation from the Redwork House was deeply appreciated by our family. What more can words say than "Thank you to Redworth House"

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you. Your review means so much to us all. We learned such a lot from your dad and his wonderful experiences and adventures as a volunteer in the RNLI. Our trip to see the Lifeboats and the enjoyment of those seaside fish and chips on the beach will stay with me forever. We thank you for choosing Redworth House to be the care home for your dad.
Kind regards

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Review from Karen T (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam suffered from dementia and was a resident at Redworth House for over 5-years. She died in the home in February 2022. Throughout her time, she was treated with the utmost respect and dignity, but most importantly, cared for with love. She was provided with activities that met her needs, and even
when her health deteriorated, the activity coordinators did their best to ensure she was included. Throughout her time, the staff not only looked after my mam but also showed great care and compassion for my elderly father on his frequent visits. He was always made a fuss of and made to feel welcome, with staff helping him to celebrate important occasions with Mam, such as anniversaries. Staff were highly sensitive when Mam was dying and led me step by step through what was happening, which I am extremely grateful for. Most importantly, Mam was happy and safe, and any minor issues that arose were quickly resolved by approachable and sensitive staff. Thank you so much for the care and love shown to Mam.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much, Karen, for your lovely comments. It has been an absolute privilege to care for your mam and for us to be part of your family. You will all be a huge miss to us and thank you for all the support you have given Redworth over the years.
Kind regards.

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Review from Ena J (Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Redworth House for the past 11 years. It has vastly changed over this time (for the better) I have been able to decorate my room however I choose which makes it feel like home. I don't want for anything. Whatever I need or request is always sorted quickly. The communal spaces are lovely
and the newly decorated lounge is beautiful. The staff are very good, they listen to what I say and help whenever I have an issue. I am very particular about the way things in my room are cleaned and the domestic staff always go out of their way to make sure my room is how I like it. I am a very independent person and I am always given the freedom to choose what and how I do things. I never feel alone as there is always a friendly face to chat to. I am very happy living at Redworth House.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you so much for this lovely review Ena. I am pleased you like the new refurbishments and we value your opinion and we look forward to seeing further developments at Redworth which will involve all our residents.
Kind regards.

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Review from Robert B (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall care provided for my mam and dad. Management and staff are very attentive, the rooms and clean and tidy. Only thing to say is that meals can be cold by the time it reaches my parents with them being in a room further away from the dining room which puts them off as they like
their food to be hot.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you for your review. We welcome your feedback and it is good to hear you are all happy with the care received. Please alert a member of staff if the food is cold again so this can be immediately rectified as they should receive the food nice and hot as they like it. I will also pass this on to the staff and kitchen.
Kind regards

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Review from Stephen B (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered this facility for intermediate care following a serious fall and surgery. Unfortunately, he did not recover as quickly and required ongoing support, which was excellent. He was prone to recurrent infections and developed one of these which resulted in him requiring nursing and palliative
care. This was provided by a dedicated team, who could not have been more caring and treated him with dignity and compassion until his passing in January 2022. The staff also ensured that someone was with my father as he passed so he was not alone. Throughout they not only supported my father but myself and my wife. I would highly commend the team and the facility as a gold standard establishment.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much for your kind words Stephen. It was our pleasure to care for your dad. You are all a huge miss and the amazing donation from you and your family is going to be such a help for our residents' fund.
Kind regards
Helen

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Review from K R (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mum wasn't at Redworth for long - 3 months, during that time she was looked after extremely well. The staff are welcoming, kind and attentive. They kept us updated on mum's health issues and were available to help with any concerns we had. Her room was basic but always kept clean. We are
hugely appreciative of them. Thank you.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you. Although it was a short time we loved caring for your mum and it is lovely to read your positive review.
Kind regards
Helen

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Review from Dennis F (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted into Redworth House Shildon approximately three years ago. We as a family visited every week. We could see that she was well looked after. clean, room tidy, and well fed.
Staff were always looking in to see if she wanted anything. We know as a family that she received twenty
four hour care which we could not do. We are very grateful that these homes are available and at this particular home she was very well looked after.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you Dennis. Your mum was part of the family over the 3 years we cared for her and was loved so much. Thank you for your positive review. It is lovely to read those kind words.
Kind regards
Helen

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Redworth House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Redworth House Care Home is calculated as follows: ( (175 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 206 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redworth House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (6)

Marrissa

Marrissa

Job Title: Registered Home Manager

Joined: 2024

Marrissa has worked in care for over 20 years. Career started as a care assistant and progressed to Home Management in 2013.

Paula

Paula

Job Title: Deputy Home Manager

Joined: 2018

Paula has worked in care for over 20 years. She has progressed from care assistant to Deputy Manager at Redworth House.

Mark

Mark

Job Title: Home Administrator

Joined: 2023

Mark joined Redworth House in 2023. He supports the team with all aspects of administration.

Kim

Kim

Job Title: Activity Co-Ordinator

Joined: 2024

Kim joined Redworth House in 2024. She delivers high-quality activities to enhance social stimulation to residents throughout the home.

Emillie

Emillie

Job Title: Health Care Assistant

Joined: 2024

Emillie joined Redworth House in 2024. Emillie enjoys working as part of the team as well as an individual. Her goal is to deliver a high standard of care and to ensure residents are well supported and happy.

Sonia

Sonia

Job Title: Activities Co-Ordinator

Joined: 2025

Sonia joined Reworth House in 2025. She supports the activity team to plan and maintain social activities for Residents at Redworth House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redworth House Care Home to verify any information. View our terms and conditions. Redworth House Care Home has an Enhanced Service - more info.