Sandringham Care Home

Escomb Road, Bishop Auckland DL14 6AB
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9.7 57 Reviews
  • Sandringham Care Home, Bishop Auckland
Sandringham Care Home is a ninety-bedroom care home that is divided into three units for the practice of General and EMI Nursing and residential care.

Residents are able to live an independent lifestyle with the assistance of skilled carers, enjoying secluded gardens and the choice of a TV lounge, a Quiet Lounge or an Activity Lounge.

Ladhar Group Care Homes have a great deal of respect throughout Yorkshire and the North East for the seven friendly and professional care homes they maintain to high standards.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Grey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • N/A

Parking

  • N/A

Sandringham Care Home Reviews (57)

9.7

Sandringham Care Home has a Review Score of 9.7 (9.665) out of 10, based on 19 reviews in the last 2 years.
Over all time Sandringham Care Home has 57 reviews.

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Reviewer Connection to Sandringham Care Home
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Review from Judith H (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Sandringham in October 2022. She was very well looked after by all the senior carers, carers and assistant manager. When she got homesick, the girls were always there to cheer her up. Nothing was too much trouble for any of them. Due to my mum's medical problems, I felt the staff were
very sympathetic to her needs. Mum's end-of-life care was five stars. Fantastic nursing care. The home was a lovely, friendly place. Management and staff were five stars. I would recommend it to anyone.
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Review from Mike P (Son of Resident) published on 26 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As reported in our review of 5 Jan 22, we continue to be unable to fault the care received during the now c.13 months my mother has been at the home. The home's staff - at all levels, of the home's care, ancillary and management teams - have continued to do their utmost to make sure that Mum has remained
happy at the home and retained the dignity befitting someone of her senior years.
Mum's principle grumble is the mixed/poor quality of the homes catering services/food, with her having to arrange for supplementary supplies of fresh fruit and favoured foods to maintain a more varied and interesting diet.
When considering scores this time, we have taken account of the ongoing Covid and cost-of-living situations, and the impact of both on home staffing and operations etc, and therefore on the home's quality of service provision and facilities.
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Review from N E (Nephew of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff and management very understanding and very helpful to my uncle.
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Review from Michael M (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad is receiving is amazing. I would highly rate the home and the staff.
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Review from John B (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really good care, really good staff, helpful, clean room - all-round great.
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Review from S B (Respite Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful. Excellent food and service. Facilities are spot-on.
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Review from J H (Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff most helpful and friendly. The care staff are competent and caring. The food could be a little more thoughtful in kind, but the kitchen staff are open to requests and very helpful to special needs. We can bring in items of our own to furnish our rooms. The facilities such
as laundry are excellent.
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Review from Janice H (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault the care my father is receiving at this care home. My father has settled well he is happy and well looked after. The food is excellent staff are friendly and caring nothing is a bother. My father is always clean and tidy. The staff are well trained and able to deal with my father's unpredictable
behaviours.
I wouldn't hesitate to recommend this home to family and friends.
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Review from Nigel D (Son of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visits to my mam in her room has made a great difference. As I now understand the level and quality of care needed to look after her. Mam always looks clean and well presented and is treated with dignity by the staff. Although Mams health continues to deteriorate, we feel she is in the right place with
the right kind of people.
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Review from M H (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son chose a great place. I want for nothing in here. I have everything I need, and I am very well cared for. It's perfect.
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Review from J S (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care facility is very good. It was the right decision to make. I am able to do my own things and am happy to be here. It's nicely decorated and is always kept clean and tidy.
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Review from K S (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's difficult at the minute with the current issues, things are different as to how they were when I first came 10-years ago, but I am happy here, as happy as I can be.
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Review from J T (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Obviously, I would rather be at home, but this place is the next best place. Everybody is lovely and kind and look after me well.
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Review from J S (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to be here and feel very well cared for. The home is present well, and I am pleased to be here. Everyone has helped me to settle in well, and I wouldn't hesitate in recommending Sandringhman to others.
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Review from S P (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I was unhappy, they'd know about it! I've settled in well, the staff are residents are friendly, and I am able to enjoy my life here.
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Review from F C (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am enjoying my stay here, I feel very well looked after. The staff are worth the weight in gold and do a fantastic job. I am very happy here.
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Review from Frank M (Husband of Resident) published on 25 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Sandringham has been quite impeccable, and I have found the staff very pleasant and helpful. My wife has been improving and is a lot happier. Thank you.
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Review from Anne E (Sister of Resident) published on 25 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have cared for my brother under sometimes very difficult circumstances, for which I am very grateful. During the pandemic, they were wonderful, cannot thank them enough.
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Review from Robert B (Son of Resident) published on 25 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pre Covid-19 times, visiting my mother was always a very special and pleasant time. Staff and other visiting relatives were always very pleasant also... However, during the Covid-19 lockdowns, it was only via telephone messages that I was able to get information about my mother's well-being. Now we
all can visit again by wearing PPE (gloves, masks etc...) it is well organised with allocated rooms and times being arranged via phone calls. Let's hope all goes well in near future to get back to normal.
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Review from Katie H (Daughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had excellent, professional care at Sandringham. Throughout COVID 19 we have been kept informed of all steps and procedures. Even though my mum has been extremely poorly she has been well looked after and at 92 has survived this terrible virus. I was able to visit her outside a couple of
weeks ago and could not believe how well she looked, knowing how ill she has been. The staff at Sandringham are amazing and deserve congratulations for their continued care and positive engagement with my mum.
Reply from Catherine Williams, Manager at Sandringham Care Home

Thank you for taking the time to review our services. We will share this lovely message with everyone at Sandringham and we are forever thankful for the ongoing support of Sandringham families; they are valued members of the Sandringham team.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Sandringham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Sandringham Care Home is calculated as follows: ( (167 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandringham Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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