Sandringham Care Home

Sandringham is an excellent care home. The staff are fantastic and my mother is well cared for and is treated with respect.

I have nothing but excellent feedback for Sandringham and I am exceptionally pleased we were able to secure a place here for my mam. All the staff are lovely and to my surprise, Mam has gone up four dress sizes which is a testament to how much she is enjoying the food. On lucid days she tells me how much she enjoys it here. I would and have recommended Sandringham to friends and family. Keep up the good work.

My dad is a resident at Sandringham and the care home is absolutely filthy rotten, it smells before you even get close to the front door, the whole building is very dirty. The floors have never seen a mop let alone a scrubbing machine, there are cobwebs all over the ceilings, especially in the corners. I have never ever seen a window cleaner both inside or out and my father has been in over 6 months and I visit him more or less every day. There have been loads of times when I visit that I have to let the staff know that my father is wet and needs changing. I think it needs a deep clean and the residents aren't getting the best care, the furniture is absolutely filthy, you wouldn't want your dog to sit on it let alone your family. The dining room is disgusting, there is dried up food on the table and chairs, the staff don't wash the furniture down or wash the floor after every meal time. My father has lost loads of weight, his meals are left in front of him and he isn't prompted to eat.

My mum went to Sandringham in October 2022. She was very well looked after by all the senior carers, carers and assistant manager. When she got homesick, the girls were always there to cheer her up. Nothing was too much trouble for any of them. Due to my mum's medical problems, I felt the staff were very sympathetic to her needs. Mum's end-of-life care was five stars. Fantastic nursing care. The home was a lovely, friendly place. Management and staff were five stars. I would recommend it to anyone.

When considering scores this time, we have taken account of the ongoing Covid and cost-of-living situations, and the impact of both on home staffing and operations etc, and therefore on the home's quality of service provision and facilities.

I have always found the staff and management very understanding and very helpful to my uncle.

The care my dad is receiving is amazing. I would highly rate the home and the staff.

Really good care, really good staff, helpful, clean room - all-round great.

Staff very friendly and helpful. Excellent food and service. Facilities are spot-on.

I have found all the staff most helpful and friendly. The care staff are competent and caring. The food could be a little more thoughtful in kind, but the kitchen staff are open to requests and very helpful to special needs. We can bring in items of our own to furnish our rooms. The facilities such as laundry are excellent.

I wouldn't hesitate to recommend this home to family and friends.

Visits to my mam in her room has made a great difference. As I now understand the level and quality of care needed to look after her. Mam always looks clean and well presented and is treated with dignity by the staff. Although Mams health continues to deteriorate, we feel she is in the right place with the right kind of people.

My son chose a great place. I want for nothing in here. I have everything I need, and I am very well cared for. It's perfect.

The care facility is very good. It was the right decision to make. I am able to do my own things and am happy to be here. It's nicely decorated and is always kept clean and tidy.

It's difficult at the minute with the current issues, things are different as to how they were when I first came 10-years ago, but I am happy here, as happy as I can be.

Obviously, I would rather be at home, but this place is the next best place. Everybody is lovely and kind and look after me well.

I am very happy to be here and feel very well cared for. The home is present well, and I am pleased to be here. Everyone has helped me to settle in well, and I wouldn't hesitate in recommending Sandringhman to others.

If I was unhappy, they'd know about it! I've settled in well, the staff are residents are friendly, and I am able to enjoy my life here.

I am enjoying my stay here, I feel very well looked after. The staff are worth the weight in gold and do a fantastic job. I am very happy here.

My experience with Sandringham has been quite impeccable, and I have found the staff very pleasant and helpful. My wife has been improving and is a lot happier. Thank you.