Sandringham Care Home

Escomb Road, Bishop Auckland DL14 6AB
Review Us
9.7 57 Reviews
  • Sandringham Care Home, Bishop Auckland
Sandringham Care Home is a ninety-bedroom care home that is divided into three units for the practice of General and EMI Nursing and residential care.

Residents are able to live an independent lifestyle with the assistance of skilled carers, enjoying secluded gardens and the choice of a TV lounge, a Quiet Lounge or an Activity Lounge.

Ladhar Group Care Homes have a great deal of respect throughout Yorkshire and the North East for the seven friendly and professional care homes they maintain to high standards.
Show Sandringham Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Grey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • N/A

Parking

  • N/A

Sandringham Care Home Reviews (57)

9.7

Sandringham Care Home has a Review Score of 9.7 (9.665) out of 10, based on 19 reviews in the last 2 years.
Over all time Sandringham Care Home has 57 reviews.

Overall Experience
  • 35
  • 20
  • 1
  • 0
  • 1
Date Published
  • 57
  • 7
  • 13
  • 19
  • 38
Reviewer Connection to Sandringham Care Home
  • 18
  • 12
  • 8
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 41-57
Review from Laura C (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was recently with Sandringham until 3 weeks ago he was in for end of life care. He was in unit 1 the staff were fabulous especially going through Covid going on. They were brilliant with him and us they made us feel important.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Husband of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Sandringham Care Home for over 3 years in unit 2.
It has always been warm and welcoming and the staff invariably pleasant and helpful. The level of care and empathy with the residents that I have witnessed has been good (to very good). My wife seems very much at 'home' there and
our family are glad Sandringham are caring for her! Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan J (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Sandringham short term for end of life care. My Mam is a long term resident. Staff and Management are excellent. The food is excellent catering for all dietary needs. Activities Staff, Laundry and Hairdressing are all excellent. The garden areas are very nice and secure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James N (Brother-in-law of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find this care home to have very friendly staff and management. Nothing is a problem for them to resolve. The care home itself is very clean and very fresh looking to a high standard.
There is a very warm welcoming atmosphere whenever we visit the home. I would have no hesitation whatsoever, recommending
this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew P (Grandson of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sandringham Care Home is an excellent place, the care is outstanding. It is a lovely place to be in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Great Great-Niece of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The process of transferring my Aunt from Hospital into Sandringham was dealt with efficiently and professionally by all members of Sandringham staff.
My Aunt was made to feel very welcome from the moment she arrived, nothing was too much trouble. Management, administration staff, care and maintenance
staff could not be more helpful. Everyone has been very informative. I felt comfortable asking questions and approaching staff.
My Aunt has a lovely large, clean room, and I cannot fault anything about this. Carers are really helpful; show patience and professionalism.
The bathing facilities were greatly welcomed and appreciated by my Aunt, and the food is good and plentiful too.
I would recommend this care establishment to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan J (Son of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have many years of experience of Sandringham, with one parent resident for long term dementia care and one for short term end of life care, both experiences have been as good as they could be.
The care home is spacious with a nice secure garden area.
All the staff are exceptionally friendly, professional
and caring, providing exactly the care my parents needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula B (Relative of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already recommended this home on many occasions to friends and their families with much appreciation from them in doing so. My Auntie has been in approximately two years and any problems arising have been addressed and quickly sorted. My Mother in Law had a stroke and subsequently had to receive
permanent care. I had no hesitation this would be the best place for her to be cared for. Myself and the family are very satisfied with her care plan.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T K (Resident) assisted by family/friend published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The building is adequately warm. I am given my meds at the correct time. When my health is poor, the staff get me the appropriate health care. I feel safe here.
I would like more help getting dressed/undressed and the toilet seat is inadequate. I have asked for a different seat because this one has
a gap between the seat and toilet, which wets my clothing and help when this happens can be a while, but can't get the new seat and the toilet is difficult to flush but not broken so nothing is done about it.
The staff are friendly, although rushed off their feet. Overall I'm content living here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G J (Wife of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints about this home. I find staff all kind and dedicated to the care of residents, they always find time to answer any questions I may have. They show respect to not only residents but also family. I always feel I am kept informed with whatever is going on. The staff have a very demanding
job and always do the best they possibly can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda J (Niece of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is pleasant and clean. Staff are obliging and willing to help at any time.
The food appears excellent. Haven't yet observed the activities. My aunt has settled well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted on palliative end of life care having suffered a massive stroke. The home were fabulous in their care of him. They always showed great care and the utmost dignity to my father in his time there. They always had his best interests at heart and ensured that his personal care and
comfort were at the forefront of their decisions. The staff were very caring in their treatment of dad who needed full nursing care. They took the time to feed him and ensure he was frequently checked. I would highly recommend this home as I couldn't have asked for anywhere better for him to spend his last few weeks. We had to find somewhere at short notice and could not have found anywhere better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Daughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly, my dad has been cared for in Sandringham since 2016. We have been and still are very happy with his care.
The care staff are so short on the ground but work tirelessly to make sure that each resident is looked after to the highest standards possible with the resources available to them.
Dad
is mostly settled and we know he loves "his girls". They don't hesitate to spend time with him when they can, especially if he's upset. We have got to know them so well and they have become friends to us too, always ready to listen when we need them. They always appear to be happy and cheerful even when we guess they aren't! When we have got concerns or questions, we don't feel unable to approach the management and have been helped as soon as possible. We wish them all a very merry Christmas and a good 2019. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce H (Wife of Resident) published on 31 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident of Sandringham for the past four years. He suffers from mixed Alzheimers and dementia. He suffered a stroke which resulted in him unable to use his right leg and arm. I have no complaints about the care provided for him - the few carers work very hard and are, at all times,
patient and kind to each resident. I do feel that there are insufficient carers for the number of residents. There is little time for activities or anything to stimulate. For the first time in four years, my husband was taken into town in his wheelchair.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Wife of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very lucky that my husband, who suffers from Parkinsons Disease, is in a nursing home that I like and am happy with.
He is unable to stand or support himself in a sitting position. He has dementia and is doubly incontinent. The staff keep him comfortable, clean, fed and cared for day and night.
We can visit any time and are always made welcome.
Any suggestions or requests are always considered. His room is clean and pleasant, the food is good and his tablets are always given on time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K G (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, wonderful accommodation, bright and airy and a happy place to be. Fantastic management and senior staff always happy to talk, very friendly. I like the idea that staff take time to sit and talk with my dad, nothing is too much. After looking at 3 local care homes, I am very pleased I chose
this one. Thanks guys.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel K (Daughter of Resident) published on 9 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is in this home and I would highly recommend to anyone who is looking for a care home for there loved ones. The home is lovely and welcoming and the staff is great its like one big happy family and very welcoming. The manager is a lovely lady. I personally cannot fault Sandringham care home in
anyway.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Sandringham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Sandringham Care Home is calculated as follows: ( (167 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandringham Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandringham Care Home to verify any information. View our terms and conditions. Sandringham Care Home has an Enhanced Service - more info.