Stoneleigh Care Home, Stanley, Durham
Stoneleigh Care Home, Stanley, Durham
Stoneleigh Care Home, Stanley, Durham

Stoneleigh Care Home is located within a residential area of Annfield Plain, a property offering residential, residential dementia and end-of-life care.

Residents can choose from lounge areas with specially designed furnishings. There are also well-equipped bedrooms for residents to relax in.

The experienced staff at Stoneleigh ensure kindness is central to everything.

A wide selection of home cooked, fresh, nutritional meals are prepared by chefs. All dietary and cultural needs are catered for.

Group: HC-One

Person in charge: Kay Rudd (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Stoneleigh Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Stoneleigh Care Home has a Review Score of 9.6 (9.577)

The Review Score of 9.6 (maximum of 10) for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Stoneleigh Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.577 for Stoneleigh Care Home is calculated as follows: ( (349 Excellents x 5) + (172 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 551 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 23 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    31
  • Good
    13
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stoneleigh Care Home?

  • Extremely LIKELY
    38
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stoneleigh Care Home

  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    7
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Aunt of Resident/Service User
    2
  • more

I have peace of mind knowing mam is looked after by caring staff, well fed and warm. Any health issues are dealt with and a community matron sent for. Her room is clean and clothes always laundered.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been in Stoneleigh for over a year and Parkinson's disease progressing - kindness and good care shown by all in Stoneleigh. My father was delighted to have been on an outing, he was taken by the entertainments managers and he had a great time. Thank you.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been a resident since 26th June and feel quite at home. Staff are very helpful and friendly, enjoying the meals and talking to other residents.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my mother was admitted in June 2016 the care has been excellent, she was very ill however her health has improved plus her depression has lifted.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most of the staff are excellent but there are never enough people on duty to carry out caring duties and residents have to wait longer than the allocated time.
The activities are not always carried out because of a shortage of staff.
Outings are very infrequent again, due to the lack of staff.

How likely would you be to recommend Stoneleigh Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Stoneleigh Care Home responded to this review on 17 Aug 2017:

Thank you for your review and the great comments regarding the staff.
Staffing levels are determined by the dependency levels of our residents which are analysed on a regular basis to ensure we can deliver kind care. I can confirm that the staffing levels at the home are in place as according to the levels recommended by the dependency analysis.
We have organised activities and trips following consultation with our residents and these are advertised on our resident/relative's notice boards and we are always happy to discuss the planned activities with our residents and relatives.

I began visiting Stoneleigh in 1995 when a friend of mine was admitted and I managed her affairs. When she died a few years later, I continued to visit all the resident's and I got to know them all by name. This I have done for the past 22 years. I feel that Stoneleigh is my second home and would be my first choice if I needed care. I find the staff very friendly and enjoy visiting the residents each morning from Monday to Friday.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited the care home for two years I have found it to be a very warm and friendly the staff are very caring and always offering a cup of tea.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We chose Stoneleigh over other care homes closer to us because it gave a very welcoming first impression. We weren't wrong. The staff at every level are kind, caring and nothing is too much trouble. Obviously, Mam would have preferred to go home, but I feel she is safer and better cared for here than she would be anywhere else and she loves the interaction with the staff who make as much time for her as their extremely busy schedule allows. In short, the staff make Stoneleigh an excellent care home.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would just like to say my husband is well looked after. All carers are very good in everything they do. My husband has high praise for them all. He says the meals are very good and he loves the new bed they got for him.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice and friendly, nothing was too much bother to them. Clean and well mannered staff at all times.
The food was available all day. Very fresh, plenty to drink too. Even fresh fruit

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good security upon entry. Greeted nicely dressed well mannered happy staff. We were most welcomed. The place throughout was nice and clean, bright, smells nice and heated.
Bedrooms are nice too and very spacious.
Talked to some of the residents too. Activities daily.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are approachable and friendly, happy to oblige with any duty of care that my mother has requested, treating her with dignity and respect.
Food and drink seems nice and the home was kept to a high standard of cleanliness at all times.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was in for 17 days after an operation and it gave me a chance to feel better to go home and look after myself.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caring staff, comfortable home, happy environment. The "home from home" feel has really helped the transfer from living alone to coming into the care home environment.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Stoneleigh is a friendly environment and makes everyone welcome.
I know that my friend loves it here.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed for six days respite at Stoneleigh Care Home and was very happy with the care she received.
The staff, food and accommodation were very good.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting the home security is good, a number code is required, as well as having to sign in. Normally a member of staff greets you and if you arrive during meal times you can be offered to eat with your relative or if visiting in a relatives room, refreshments are offered. The food is of very high standard with a large range of menus.
My relatives room is clean, always warm with ample facilities (bed, wash basin, TV) and enough space for visitors to sit. We are led to believe from my relative, that night care if required, is excellent.
The same care and attention is provided when leaving the care home.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is clean, pleasant and the staff are so nice to talk to and seem to treat the residents with great kindness and care. I have visited two or three other homes in the Stanley area (to see friends) and I know that if I or any of my loved ones were to need care in a care home, Stoneleigh Care Home would be the one I hope I could choose.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home has a lovely feel, I felt it as soon as I walked into initially for a visit. All the staff seem caring, hardworking and friendly from cleaners to carers and entertainment organisers. Residents seem settled and my mother is always clean and well cared for no matter what time I visit.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I find Stoneleigh has very hard working staff. They go a lot further to help my mother than can, in my view, be necessary.
Food is the best the kitchen staff can do with the budget that I am sure will be in place.
Activities which help to keep older people active are happening on very regular occasions. This home is safe, secure, warm, friendly and gives peace of mind to other family members. Medical treatment is at hand at all hours. Stoneleigh and staff are very good.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The care home has a very nice atmosphere when you walk in. The management and staff are very nice. They treat the elderly with dignity and respect. If I had to go into a care home I would choose this one, you cannot fault any of the staff they are all very nice people. Caring and kind to the residents.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came into Stoneleigh Care Home for 2 weeks respite with a view to permanent care. He has been very well looked after by all the staff who are all very caring and cheerful people and nothing is too much trouble. He is treated with dignity and respect.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law has been in Stoneleigh Care Home for over a year and has been joined recently by her husband. The staff have gone out of their way to accommodate them as a couple. They have created a shared bedroom for them so they can be together. I have been particularly impressed with how well looked after they are, always clean clothes and presentable. Overall, the home has a very comfortable, homely feel and with staff who genuinely care about the well-being of the residents.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Really likes the home. He gets on well with the staff and loves the meals they cook for him.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleasant staff, nice cheerful place. When an alarm went off from a room all staff attended promptly, showing their priority was to respond to the residents.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find this care home warm and friendly. My sister-in-law settled here straight away. Staff and management are approachable and listen to any concerns that we have. When you walk through the doors it feels like a home from home. Carers that work upstairs are friendly, interact great with all the residents and have a good rapport with each other, which shows when dealing with difficult situations. I have nothing but praise for the carers who are cut out for this type of job.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am a lady who has visited Stoneleigh Care Home every day for the last 22 years. I visit every resident and all the staff, who are always very pleased to see me and treat me as part of the family. If at any point I needed to go into a care home Stoneleigh would be my "home".

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The induction and reception process of admitting my mother to Stoneleigh Care Home was carried out in both a professional and friendly way. Things were explained to me carefully, showing a resident centred approach. Although not easy to put the care of a loved one into some else's hands, I felt confident that the care and activities offered in the home would keep my mam safe and stimulated.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the home is a nice place to visit my nanna the staff seem very friendly and caring to the residents.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have no complaints about my mother's care in the home. The staff are very caring and I would recommend Stoneleigh Care Home to anyone who has to be a resident here.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My niece has settled well. She is very happy. The staff care for her very well. The entire home is always clean and very tidy. Staff always welcome visitors. I am very happy with everything.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are really obliging and caring and they are really friendly and seem all look forward to welcome you any day.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I live in Cornwall and only come to the home every few months and visit my mother for just a few hours, but from what I can see, everything seems to be very good - no problems at all.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father came into Stoneleigh Nursing Home in April 2016. As a family we were very anxious as up to the age of 84 he has lived alone (since being widowed) and is very independent.
However I am amazed at how settled he is within a short space of time - this is down the the excellent, caring staff and good overall management of the home. I would - and have - recommended this home to others.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and caring staff who show a genuine interest in looking after all residents. Meals are high quality and varied. Management are professional and always try to ensure residents are safe and happy.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wish to thank everyone at Stoneleigh. It's been a pleasure being here and to be treated like a person, not just a number.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly helpful staff. Staff and management have helped my mother lots and still left her with a high level of independence. The help to myself by taking away the constant stress I was under due to work and looking after my mother is always a great help.
At all times staff try to involve residents with a wide variety of activities and events. The staff deserve a great amount of credit for all their dedication and care to residents.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend was moved into Stoneleigh from another home as she was not given the care she needed, since she moved into Stoneleigh she is cleaner, brighter and much happier. I am really pleased with the staff in Stoneleigh as they try really hard to keep all the residents happy. Very, very lovely care home.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From my mum going in the care home in December she has settled in very well with the help and care of all staff. She has put some weight back on due to the good food as we were having problems with her eating, she also involves herself with activities so stimulates her memory. Overall, the home is good but could do with a little update, bedrooms are quite small.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Stoneleigh Care Home responded to this review on 03 Mar 2016:

Thank you for your comments on our home. We are pleased that your mother has settled in well. We note your comments about the size of the room. The rooms we have available are all of a similar size. When we show a prospective client/family around the home they are able to choose from whichever rooms are vacant at that time. As rooms become vacant current clients may choose to move to another one. We encourage families to bring in personal items to personalise the bedrooms to make them homely.

As rooms become vacant we freshly decorate them in line with our company standards.

We are in the process of refreshing the appearance of the rest of the building.

Stoneleigh is a warm and welcoming building. Staff and management are friendly and always make you feel welcome. Staff in the home treat residents with dignity and respect and go the extra mile to ensure that all residents are made to feel safe and secure. The managers door is always open and you are able to go to speak to her if you have any concerns or problems regarding your family member who lives there. I would recommend this home to others looking for a place for their loved ones.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was no longer able to live independently at home last year, and was admitted to Stoneleigh Care Home. I live many miles away so was anxious as was he. After a settling in period and readjusting to new surroundings and routine ( my father is 87), he has been given a new lease of life, thanks to the carers and support team at Stoneleigh. The love and care he is given is first class. He is treated as part of a family whose needs are put first. I visit regularly and I am given the reassurance I need, which is clear when I see dad happy and content.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very clean, the staff have very cheerful natures, welcomed us as if we were friends., Liked the way they were with my sister-in-law. Good security on door.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since mum went into the home in October she has been treated with great care and respect. As her daughter, I have also been shown respect and been offered support. The choice of menu has been excellent and satisfying. The staff are all very friendly and helpful. As end of life approaches the management and staff have been excellent. Present circumstances and the way forward have been discussed in a most helpful and caring manner. I would not have wished for anything more.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home, care for our dear friend is very good. It's a place that is warm, homely and welcoming. No gimmicks, just excellent care, as a manager of a home myself, really impressed.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is home away from home and has an excellent homely atmosphere. I would have no hesitation in recommending this home to potential residents. The kindness and care are outstanding and the staff are caring and friendly. Excellent.

How likely would you be to recommend Stoneleigh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For 8 years I have gone to this lady to clean. Her house was her life, at 95 she was having dizzy spells and felt unsafe in her home! She went into Stoneleigh in May and I was really impressed with the room, food, staff and cleanliness of the home. My lady always says it is not home but is very happy with the way they look after her and says the food is like home made! The staff are very welcoming to everyone! I was very sad when she had to go into a home but since visiting Stoneleigh really impressed.

How likely would you be to recommend Stoneleigh Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Stoneleigh Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Kay

Kay Rudd

Job Title: Home Manager

Joined: 2014

Description:

“For me, kind care means doing for others and expecting nothing in return.”

Kay has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Stoneleigh for a number of years, Kay shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.

When asked what she enjoys most about her role, Kay remarked: “I just love spending time with our Residents and listening to the fascinating stories of their lives.”

Away from work, Kay enjoys spending time with her family and exploring wildlife in the great outdoors.

If you would like to find out more information about Stoneleigh, Kay has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stoneleigh Care Home