Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 174 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1029

These prices are only a guideline, please contact Stoneleigh Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Dodds (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Stoneleigh Care Home Reviews (174)

9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.824) out of 10, based on 39 reviews in the last 2 years.
Over all time Stoneleigh Care Home has 174 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stoneleigh Care Home
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Total of 174, showing 61-80
Review from M P (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms too small, my dad stops me taking things in from home as there is nowhere to put anything. Food is satisfactory, meat could be better quality and cooked so more manageable for the elderly and infirm. Can't fault the staff, they are great with my dad. Spoke to senior staff a couple of times in
the last 5-months regarding a couple of concerns, nothing major, but sorted swiftly.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you for taking the time to complete a care home review regarding Stoneleigh, and I am pleased to hear that you are happy with the staff and the care they give, as providing a caring happy home is what we pride ourselves on most. I am happy that staff have been responsive to concerns no matter how small they may be and have been able to resolve them to your satisfaction. I am sorry that you feel the room is too small and that storage is not what you would expect, unfortunately, this is something I cannot effect any change on. In respect of your comments re food, I would appreciate it if you could discuss your concerns with the management team in the home who will do their utmost to work with you and your Father to remedy this.

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Review from Linda W (Niece of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In these recent difficult times, we are experiencing I have been kept informed about everything that has been happening at Stoneleigh both by mail and phone, and find the care has been excellent. I live over 100-miles from the home but have never felt isolated. Information and care have been both caring
and informative. At this time, can't fault the staff, care and concern have been excellent.
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Review from J N (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Stoneleigh Care Home excellent in all aspects of care provided for me mother who has stayed there a few times and could be a full-time resident in the near future.
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Review from P C (Wife of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband arrived at Stoneleigh for a short stay. The room was small but nice. He was then made permanent and I am hoping he will be moved to a slightly larger room. My husband has settled well and the staff are friendly and helpful especially during lockdown.
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Review from M H (Daughter of Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mam came into Stoneleigh on 9th March 2020 for two weeks respite and was made permanent on 23rd March. It was in the middle of the lockdown for Coronavirus. I had to empty Mam's flat and bring stuff to Stoneleigh. All staff has helped Mam and me, washing, disinfecting, cleaning everything I brought
for Mam, as well as their ordinary jobs in these challenging times. Mam has settled very well. Her health and appearance have improved so much. Thank you all for her care.
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Review from D B (Daughter of Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stoneleigh Care Home always operates in an efficient caring manner, but I have to say that from the start of the Coronavirus, they have been excellent. The staff always are friendly and caring, with excellent standards for the clients and their own personal hygiene standards and they will always go
that extra mile for the residents. They deserve a medal.
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Review from J P (Sister of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good, the only downside is the lack of facilities.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you for your comments with regards to the staff team and the care at Stoneleigh. I am sorry that you feel the care home lacks in facilities. Here at HC-One, we strive to provide the kindest care in environments that conform to regulatory standards, and I am proud to say that Stoneleigh meets this standard.

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Review from Julie C (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Stoneleigh in December 2019 from hospital. The staff are excellent with dad and are very caring. Even when my dad is struggling, they are very patient and encouraging. I am extremely happy that dad is in a safe and caring environment. Thank you.
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Review from M C (Wife of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Stoneleigh in December 2019. I am extremely happy and relieved he is in a safe place and he is well looked after.
The staff are great and very supportive of me too.
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Review from D H (Wife of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident of Stoneleigh Care Home since he came into their care he has always been treated with care. Respect and dignity from the management through to the carers and domestic staff. There is a wonderful sense of family and everyone is treated equally, the visitors are also treated with
the same courtesy the kitchen staff always offer a hot drink on arrival and a meal if required. I would gladly recommend Stoneleigh to anyone you couldn't ask for and would be hard pushed to find a better level of care.
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Review from J D (Cousin of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I find the home a safe and welcoming place. My cousin is very happy here. The staff I see regularly are friendly and know me quite well since my cousin came here in October 2018.
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Review from C B (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor, I would highly recommend Stoneleigh Care Home. The staff are all lovely and very helpful. I know that my dad is properly cared for in here. He has been in several times for respite before being a permanent resident. Our family wouldn't have put him anywhere else.
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Review from K D (Son-in-law of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to visit my mother-in-law and was greeted with a very happy hello the staff are very friendly and considerate nothing seems to be any trouble for them. It is very clean, tidy and warm too. My mother-in-law is very happy there. I was pleased to see how happy she was. Keep up the great work well
done to all the staff 10 out of 10.
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Review from M B (Wife of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home. I have no problems. The staff are very good and nothing is too much bother.
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Review from D D (Relative of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, a comfortable home, good meals and facilities.
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Review from D E (Friend of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely warm and welcome. Lovely staff and friendly.
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Review from M D (Granddaughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to see my grandma and we sat in the living room with other residents playing Xmas carols and singing. We really enjoyed the afternoon.
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Review from M D (Niece of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, manager approachable, friendly, caring and willing to listen and implement change when required.
Home is very clean, odour free. The staff are attentive and involved with residents. Lots of activities provided for residents and to include family and friends. Very professional approach
staff when I have visited are very accommodating.
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Review from Ian H (Son of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing at Stoneleigh. Today was his Birthday, and the kitchen staff made him a splendid cake, he was presented with a gift from the staff. The previous month it was my parents Ruby Wedding Anniversary, and the care home went out of their way to make it a memorable occasion for
them both. My mother was presented with cards and a bouquet, and again the kitchen staff made them a beautiful cake as well as taking them out for the day to celebrate.
The staff and management here really do go above and beyond the call of duty. I can’t stress enough how good they have been, the care and consideration shown is excellent, and my family and I really want them to know how grateful we are.
Thank you to all the staff, you do an excellent job.
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Review from V C (Friend of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find Stoneleigh staff to be of a very high standard both in care and quality of service.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Stoneleigh Care Home is calculated as follows: ( (389 Excellents x 5) + (74 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 467 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stoneleigh Care Home to verify any information. View our terms and conditions. Stoneleigh Care Home has an Enhanced Service - more info.