Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.9 168 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1029

These prices are only a guideline, please contact Stoneleigh Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Dodds (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Stoneleigh Care Home Reviews (168)

Total of 168, showing 41-60
9.9

Stoneleigh Care Home has a Review Score of 9.9 (9.851) out of 10, based on 33 reviews in the last 2 years. Over all time Stoneleigh Care Home has 168 reviews.

Overall Experience

  • 114
  • 49
  • 5
  • 0
  • 0

Date Published

168
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28
33
135

Review from P B (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly team with genuine care and compassion towards residents. It's what it should be, the residents' home not an institution. The place is immaculate and up-to-date with its decor and furnishings. Nothing is a problem for the staff. If any of the residents do not particularly fancy what is
on the menu the catering team will do their best to accommodate their preferences. I can genuinely say I feel that my mam is being cared for with dignity and respect and I feel happy when I leave after visiting as she is happy.

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Review from Lynne C (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Stoneleigh Care Home last December, which was a stressful time for the family. The staff were fantastic in helping Dad to settle in and reassuring the family. There is a happy atmosphere in the home with plenty of activities for those who want to join in. The care, overall,
is excellent with brilliant carers.

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Review from Margaret C (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for Mum during a short term period of respite. All staff were so kind and thoughtful, looking after Mum and taking care of her needs with sensitivity and warmth. The manager was always available, quick to help and very reassuring, which I really appreciated.

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Review from Thomas V (Resident) assisted by family/friend published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean and comfortable. Very friendly and helpful staff - willing to help in any way they can. Try hard to keep their minds and body active.

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Review from V B (Respite Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in this care home from 1st November/15th November, looked after very well and was treated with respect by all the staff. A big thank you for caring for him from his wife and family.

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Review from Anne P (Respite Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my arrival at Stoneleigh, I must admit I didn't know what to expect and it took me a little while to grow accustomed to my new surroundings. However, once I did, I became aware that these lovely people were here to help me, I worked with them. I've learnt much in the two months I've been here, things
I needed to learn about myself. If and when I go home, I know my experience will help me live out my life in safety.

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Review from Vivien R (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home since before the start of Covid. Also, my father was there for the last few months of his life. I can only say this love and support shown is wonderful. The food is good, mostly fair. The rooms are not big, and this home could benefit highly from an extension or conservatory.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

At Stoneleigh, we provide comfortable accommodation for our residents. Our home is warm, and friendly and welcoming. We have undertaken a lot of work to make the outside gardens more inviting and more pleasant to sit in for our residents. We also do activities outside weather permitting, we also, have a reminiscence and several lounges we can use. Several HC-One homes are receiving a refurbishment, and we are looking forward to this in the coming year. We work with the residents to choose the decoration for the refurbishment. We will put forward the idea of a conservatory when the planning commences for the refurbishment. We regularly review our menu and discuss the choices with the residents to ensure that all tastes are catered for. We continue to have residents’ meetings, and we discuss what they would like in the home.

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Review from Jean G (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived again at this care home Stoneleigh today to see my sister, and the care and attention to PPE were very attentive. This home has been my sisters home for quite a few years now, and she has been kept clean, eats well, and the staff are brilliant. The home itself is spotless, and there have never
been any odours in all the time I have visited. I would recommend even myself to come here.

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Review from J P (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly staff.
Rooms ok.
No outings.
Meals too close together.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneleigh Care Home

At Stoneleigh, we provide comfortable, homely accommodation for our residents. Our home is warm, friendly and welcoming.
Unfortunately, due to the COVID 19 pandemic and the associated restrictions we have been unable to facilitate outings away from the Home for our residents. Due to the easing of restrictions, we are now able to offer some outings again and will be recommencing them this week.
Our meal service provision usually occurs at the following times: Breakfast – 9.00am to 10.00am, Lunch – 12.30pm to 1.30pm, Tea – 4.30pm to 5.30pm and Supper – 8.00pm to 8.30pm.
However, as Stoneleigh is our resident’s home, we always try to facilitate meal service provision outside of these times if that’s what our residents need/want. We have snacks and drinks available for our residents throughout the day.
At Stoneleigh, we offer a range of activities designed to encompass a wide range of tastes to suit all of our residents. We offer activities such as gardening, movies, quizzes, arts and crafts and have several projects on the go at the moment – such as making our gardens look wonderful with fairy and gnome gardens and lots of flowers. The residents are also growing some salad vegetables which they’ll hopefully enjoy when harvested. They are also experimenting with non-permanent henna-type tattoos. Of course, there are still the singalongs and bingo sessions held weekly. Our Wellbeing Co-ordinators are always open to suggestions for new things to do.

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Review from Gwen D (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff enough for all their hard work during these unforeseen times. The care and attention they have given cannot be put into words. Cannot thank them enough for all the care and attention to my mother and other residents. I think the staff at Stoneleigh should be given some sorry of
recognition for all they have done for our loved ones during these difficult times. A very big thank you to all.

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Review from Margaret P (Respite Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Parkinson's and dementia, recently stayed at Stoneleigh. He was reluctant to go but enjoyed the experience so much he wanted to go back. The staff were great with him and engaged in conversation as well as his personal care. He can be difficult for me to manage, and these angels
made him a person again.

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Review from L S (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been helpful with me - they all knew my name.
Very helpful with my mum.

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Review from Darren S (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treat me very well here.
I am very happy here.

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Review from Susan G (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the way Stoneleigh is looking after my mum, especially during this pandemic. Mum has dementia, and they are looking after her physical and mental well-being in the best way possible. Ensuring she has plenty of one-to-one attention and limiting visitors and outside contact to keep
her and other residents safe. I really feel the manager and staff are going 'above and beyond' to keep everyone safe. A huge thank you and well done from me.

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Review from M P (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms too small, my dad stops me taking things in from home as there is nowhere to put anything. Food is satisfactory, meat could be better quality and cooked so more manageable for the elderly and infirm. Can't fault the staff, they are great with my dad. Spoke to senior staff a couple of times in
the last 5-months regarding a couple of concerns, nothing major, but sorted swiftly.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you for taking the time to complete a care home review regarding Stoneleigh, and I am pleased to hear that you are happy with the staff and the care they give, as providing a caring happy home is what we pride ourselves on most. I am happy that staff have been responsive to concerns no matter how small they may be and have been able to resolve them to your satisfaction. I am sorry that you feel the room is too small and that storage is not what you would expect, unfortunately, this is something I cannot effect any change on. In respect of your comments re food, I would appreciate it if you could discuss your concerns with the management team in the home who will do their utmost to work with you and your Father to remedy this.

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Review from Linda W (Niece of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In these recent difficult times, we are experiencing I have been kept informed about everything that has been happening at Stoneleigh both by mail and phone, and find the care has been excellent. I live over 100-miles from the home but have never felt isolated. Information and care have been both caring
and informative. At this time, can't fault the staff, care and concern have been excellent.

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Review from J N (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Stoneleigh Care Home excellent in all aspects of care provided for me mother who has stayed there a few times and could be a full-time resident in the near future.

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Review from P C (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived at Stoneleigh for a short stay. The room was small but nice. He was then made permanent and I am hoping he will be moved to a slightly larger room. My husband has settled well and the staff are friendly and helpful especially during lockdown.

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Review from M H (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam came into Stoneleigh on 9th March 2020 for two weeks respite and was made permanent on 23rd March. It was in the middle of the lockdown for Coronavirus. I had to empty Mam's flat and bring stuff to Stoneleigh. All staff has helped Mam and me, washing, disinfecting, cleaning everything I brought
for Mam, as well as their ordinary jobs in these challenging times. Mam has settled very well. Her health and appearance have improved so much. Thank you all for her care.

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Review from D B (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stoneleigh Care Home always operates in an efficient caring manner, but I have to say that from the start of the Coronavirus, they have been excellent. The staff always are friendly and caring, with excellent standards for the clients and their own personal hygiene standards and they will always go
that extra mile for the residents. They deserve a medal.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Stoneleigh Care Home is calculated as follows: ( (340 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 395 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stoneleigh Care Home to verify any information. View our terms and conditions. Stoneleigh Care Home has an Enhanced Service - more info.