Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 148 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.
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Care Provided by Tenlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1125

These prices are only a guideline, please contact Tenlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Sarah Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Tenlands Care Home do not have specific visiting times, however they ask for visits to be avoided during mealtimes as they adopt a 'protective mealtime policy' to further enhance their residents dining experience and further promote nutritional intake.

Parking

  • Tenlands Care Home have a small car park to the rear of their building

Tenlands Care Home Reviews (148)

9.9

Tenlands Care Home has a Review Score of 9.9 (9.942) out of 10, based on 26 reviews in the last 2 years.
Over all time Tenlands Care Home has 148 reviews.

Overall Experience
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Date Published
  • 148
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Reviewer Connection to Tenlands Care Home
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Total of 148, showing 141-148
Review from Vivien B (Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy living here at 'Tenlands Care Home'. All of the staff are very good and caring. I enjoy having my nails done and the hairdresser. I also enjoy the guest singers and the and the activity coordinators.
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Review from M W (Wife of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, comfortable, caring. Very good. We celebrate our Golden wedding with the help of the staff they were great, they took photos which we appreciated. Many Thanks to everyone at Tenlands.
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Review from Joyce C (Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I took a good while to settle down in Tenlands for I was living on my own in rather a lovely dormer bungalow for over fourteen years and there are around 40 residents here. I lived near the sea at nearby Saltburn and miss the sea air in my garden, plus my good neighbours. The carers are nice, some pleasanter
than others, at times I feel like blowing up. The manageress and staff are all excellent people who do a good job and are very kind. They have given me a lovely room in size, so I can have a lot of my treasured possessions from home with me. They do say I am a very sociable person.
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Review from Denver H (Son of Resident) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this care home very caring and efficient. They look after my mother very well. They have a good activity co-ordinator. It is very clean and staff are very helpful and supportive. The food is good, residents are always well fed and have a good choice.
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Review from B L (Son of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in this care home for some three years after suffering a stroke and is unable to speak now. Therefore, briefly I feel that he is receiving the best care possible.
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Review from Margaret b (Friend of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After losing my mother here last year I decide to still visit the residents I got to know so well. I enjoy coming in and still be friendly with all the staff who make me very welcome. I would strongly recommend this home to anyone who has a loved one who needs care and is contemplating coming into a
nursing home.
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Review from C V (Daughter of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Tendlands for 18 months, from going into the home till she passed away. She was treated with great respect and dignity, enjoyed all meals and lovely snacks. Staff are very dedicated. Home is always spotless. Mam always enjoyed all activities. I was so pleased mam ended her days in such
a loving and caring environment.
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Review from S M (Wife of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was taken to hospital with pressure sores to his feet and body, an impacted bowel and a severe infection in his system. He was treated and then sent to Tenlands for future care.
They have provided excellent all round care, keeping him clean, tending to his sores and feeding him, ensuring
he was kept hydrated. He is now much improved and ready to interact with the other residents. I cannot speak highly enough of the establishment and staff and I am eternally grateful to them all.
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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Tenlands Care Home is calculated as follows: ( (290 Excellents x 5) + (18 Goods x 4) ) ÷ 308 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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