Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
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9.9 105 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.
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Care Provided by Willowdene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1554
  • Self-Funded Nursing Dementia Care: from £1619

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements.

Contact Willowdene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Willowdene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Wilkinson Robson (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • A car park is located to the front of the home.

Parking

  • Visitors welcome at any time.

Willowdene Care Home Reviews (105)

9.9

Willowdene Care Home has a Review Score of 9.9 (9.930) out of 10, based on 34 reviews in the last 2 years.
Over all time Willowdene Care Home has 105 reviews.

Overall Experience
  • 94
  • 11
  • 0
  • 0
  • 0
Date Published
  • 105
  • 9
  • 15
  • 34
  • 71
Reviewer Connection to Willowdene Care Home
  • 33
  • 21
  • 13
  • 9
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 101-105
Review from Y D (Granddaughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My gran has now lived at Willowdene Care Home for 2 1/2yrs and I could not fault it. My gran has put on weight with the delicious food served three times a day. The staff are lovely and always have time to stop and say hello. They do puzzles with my gran and the other residents and often organise special
events i.e singers, summer fairs and raffles. The home itself is clean, warm and welcoming and all I can say is since becoming a resident at Willowdene Care Home she has certainly thrived.
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Review from Dorothy R (Friend of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always staff available in the room.
Staff always approachable and willing to help.
Surroundings in main rooms cheerful, clean and tidy.
Residents always clean and tidy.
Good program of activities, although some of the nursery jigsaws - games might be a bit off-putting.
Lots of visitors - singers/entertainers.
Overall
a nice atmosphere.
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Review from J W (Son of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very kind and caring. Home is in a pleasant rural setting. Mum is treated with dignity and respect.
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Review from J W (Resident) assisted by family/friend published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care provided to me, all staff are extremely kind, friendly and helpful.
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Review from Beryl H (Resident) assisted by family/friend published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are wonderful, we were so lucky to get me a place here. The food is good and the girls are lovely. I feel safe and cared for.
  • Facilities
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Willowdene Care Home is calculated as follows: ( (374 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 401 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service - more info.