Willowdene Care Home

Very, very good. Cannot fault at all. Everyone was so kind to me. I would love to come back again.

During dad's stay at this home, I have utmost respect and confidence that the care he has received since being in here has been of the highest standards. The staff are fantastic and are so helpful in trying to keep dad comfortable. Nothing seems to be an issue with any of your staff. I feel so confident in the ability of the care he gets. The levels of cleanliness, food and hygiene and care are 100% better than the last care home he was at within this county. The nurses seem to care so much for the patients' well-being at all times. Keep up the quality work.

My mother passed away peacefully in February 2018. She had been a resident of Willowdene Care Home for the past 18 months and received first class care with her personal care and everything she needed from carers, cleaning staff, kitchen staff. Everyone is so friendly. It's like another family and I cannot praise them enough.

My mother will be 103 of age in 7 days time. In December - January she was really poorly with bacterial tonsillitis. As you can imagine at that age of 102 we were worried. The staff quickly got a doctor and got her on straight on antibiotics. I came in daily for a few days at lunchtime to feed her as her appetite was non-existent and because of the flu virus, the staff were having to come in when they were still not well. The staff were good and supported us at this time.

The staff are always respectful, courteous and happy. They treat mam with respect, care and maintain her dignity. Mam is always clean and tidy her clothes are kept spotlessly clean. The food is freshly cooked and mam is well fed. I rate the home highly and have recommended to family and friends.

Staff handle residents very well and with care and are always attending to their specific needs. Staff know individual residents needs/behaviour and address accordingly.

Residents are kept clean and dietary needs catered for.

My mother (95-year-old) is well looked after, even when she can be difficult to deal with. Since taking up residency, she has settled in very well, a reflection of the care she receives.

My father had palliative/nursing care for the last two years of his life at Willowdene Care Home. He was well treated and the facility was airy and had a lot of light. Staff were caring and attentive.

First impressions were home was clean and smelt fresh. The room was nice and light. I can't really comment on the food as dad stopped eating however, staff tried hard to accommodate his dietary needs. Dad was kept clean and comfortable the short time he was there, regular checks. Most important all the staff were excellent and always seemed to go that extra mile. The continuity of care as superb. Again the staff really seemed to have compassion and caring.

My gran has now lived at Willowdene Care Home for 2 1/2yrs and I could not fault it. My gran has put on weight with the delicious food served three times a day. The staff are lovely and always have time to stop and say hello. They do puzzles with my gran and the other residents and often organise special events i.e singers, summer fairs and raffles. The home itself is clean, warm and welcoming and all I can say is since becoming a resident at Willowdene Care Home she has certainly thrived.

Overall a nice atmosphere.

Staff very kind and caring. Home is in a pleasant rural setting. Mum is treated with dignity and respect.

I am happy with the care provided to me, all staff are extremely kind, friendly and helpful.

Staff are wonderful, we were so lucky to get me a place here. The food is good and the girls are lovely. I feel safe and cared for.