Willowdene Care Home

Reception staff greeted us warmly. The home was impeccably well kept clean and tidy. The care towards my mam was lovely and she seems so happy. There is allways lots of activities to keep my mam busy and occupied.

My nanny was in this care home receiving end of life care. Even though she ended up being at the home for only 9 days we were very happy with the care she received. All of the staff, from managers to nurses to receptionists, were kind, caring and compassionate. As soon as you walk through the door you feel the lovely atmosphere that the home creates. We were so glad that we picked this home for my nanny to live out her last days.

An Outstanding Care Home

My Mam has been in the care home since the end of June, and from the moment she arrived, she settled in so quickly and comfortably.

The care she receives has been outstanding. Every member of staff, from the receptionists and nurses to the care assistants and domestic staff, is incredibly friendly, kind and caring.

What has really touched me is how, in such a short space of time, they have all got to know my Mam as an individual. They understand her, know her needs and genuinely care about her wellbeing. It is so reassuring as a family to see how comfortable and happy she is.

I honestly couldn't have wished for a better place for my Mam to be. After what has been a difficult time, we can finally feel settled knowing that she is safe, happy and being so well looked after.

A huge thank you to every member of staff for everything you do. You are all amazing, and we are so grateful.

Thank you.

My mother has been a resident in Willowdene Care Home for the last 2+ years and I can honestly say that I am extremely satisfied and delighted with the high level of care that she receives. All staff work very well together and their hard work and dedication is always evident when I visit. Residents are encouraged to participate in activities 2x a day, which are well organised and suited to individual needs. I would highly recommend this care home to anyone seeking full time care in this facility.

Come to a funeral reception for a very good friend. His wife is still a resident. Very welcoming, clean and staff were super caring for the wife of the deceased. Very impressed.

My friend and her husband were both residents in Willowdene Care Home. Sadly my friends husband died recently, and the staff at the care home could not have been more caring. They helped my friend to prepare for the funeral and offered a room, and their catering for his wake. Everything was done to ensure this sad event went as well and smoothly as possible. Thank you.

I have stayed at Willowdene Care Home for approx 6 weeks. In that time I have been very well cared for. The carers have been very kind and helpful during my stay, in fact everyone that I have come into contact with have been wonderful. The food has been good and teasy - no complaints from me.

Very helpful staff. Good guality food.

Absolutely fantastic! Can not fault the place or staff, they are so friendly, caring and go over and beyond. The activities are stimulating and brilliant, enjoyed by everyone. It is a comfort to know my grandma is cared for so well by such wonderful staff. She is extremely happy here and loves it. Thank you to all and very merry Christmas.

My sister and I transferred my mum from a care home in Durham to Willowdene in 2023. We have been so happy with the care that mum has received since then. We feel secure that she is having the best care possible for her. We appreciate the communication from the home whenever there has been any incidents, or if she hasn't been feeling well. She is always clean and nicely presented when we visit. No one wants to put loved ones into care but we know that she better off there.

My mam has been in now for a few years, and all I can say is this place is wonderful its so reassuring that she's looked after perfectly.

Staff and management always ensure that all residents and family are welcomed and important. Christmas coffee morning was enjoyable with fab cakes. Other events are always a pleasure to attend too.

One big happy family, my mam is so happy here x

I have come for the xmas fayre, everyone was very welcoming and friendly, its a lovely place.

My mother has been in respite 3 times in Willowdene and has now decided to live here permanently. she has gone from a little frail old lady to a much happier person and now feels very safe and cared for in here.

My mother was on the dementia unit at the home for 8 weeks. There was never any staff shortages and always plenty of staff to help feed anyone that needed support. I have moved my mother to Willowdene from another home and it was the best thing I have every done. This home is excellent in my opinion.

My mother-in-law moved to the care home in July 2025. She has received exemplary care from all the staff. Both she and her family have been well looked after. The kindness and empathy shown by the staff will stay with us forever. My mother-in-law died recently; her end-of-life care was second to none. We couldn't wish for a better death, dying peacefully. As a family we will treasure the memories made prior to her death. Words cannot thank you enough for all the care, love, dignity shown to her end and her family. Thank you.

My mother was in the home for only 2 weeks for palliative care before she passed away. All the staff we met and dealt with were so supportive and caring, not only to my mother but also to my wife and son and I. One member of staff in particular was very supportive, for which we were very grateful. Super care home, and where my mother wanted to be.

My mother-in-law had requested staying in Willowdene as she had heard good reviews. She was not disappointed. She was well looked after until her death. My husband and I found all the staff welcoming and informative. Willowdene offers very comfortable surroundings for residents and visitors alike. Thank you for the care you gave her in her last days.