Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET

RatLocated nearby Sedgefield and Fishburn, Willowdene offers nursing, residential and respite care, as well as dementia residential care.

Features at Willowdene include it’s tranquil countryside setting, large conservatory and a cosy coffee shop supplying complimentary refreshments to residents and their guests.

Manager Ruth Sunter was awarded a prestigious Dementia Champion Award in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home, including introducing regular Dementia Friends talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.

As certified Investors in People, Willowdene offers their team the training and professional development they need to ensure they have the right people in each role, with a passion for care and the skills to deliver the high standards expected.

A full-time Activities Coordinator provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions.

Visitors are welcome anytime.

Group: Maria Mallaband Care Group Ltd

Person in charge: Ruth Sunter (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 1

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

A car park is located to the front of the home.

Parking:

Visitors welcome at any time.

Latest Care Quality Commission* Report on Willowdene Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Willowdene Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Willowdene Care Home is calculated as follows: ( (73 Excellents x 5) + (63 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 145 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Willowdene Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Willowdene Care Home has a Review Score of 9.3 (9.267) from 13 Reviews


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowdene Care Home?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowdene Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My dad has a lovely room overlooking trees, he has been struggling to eat as he has no teeth, the staff do try to give him food he likes and can eat when possible, they are caring towards Dad and support him when he's upset about something. The home is clean and staff are happy and approachable. I have met many nurses in the last year and they have been lovely.

How likely would you be to recommend Willowdene Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My mother passed away peacefully in February 2018. She had been a resident of Willowdene Care Home for the past 18 months and received first class care with her personal care and everything she needed from carers, cleaning staff, kitchen staff. Everyone is so friendly. It's like another family and I cannot praise them enough.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother will be 103 of age in 7 days time. In December - January she was really poorly with bacterial tonsillitis. As you can imagine at that age of 102 we were worried. The staff quickly got a doctor and got her on straight on antibiotics. I came in daily for a few days at lunchtime to feed her as her appetite was non-existent and because of the flu virus, the staff were having to come in when they were still not well. The staff were good and supported us at this time.

How likely would you be to recommend Willowdene Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Rooms

Value for Money

Average Rating:   4.1 out of 5

My wife is receiving excellent care from all the staff at Willowdene. I know this because my wife is happy at the home. The staff are always available to talk to and keep me informed of any issues that arise regarding my wife's care needs. The only minor negative comment I can make it that her room does not have en-suite facilities but that did not deter us from having her care needs met at Willowdene.

How likely would you be to recommend Willowdene Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mam has been a resident at Willowdene the past 18 months. The environment is exceptionally clean, warm and has a happy environment with an excellent program of activities to motivate and stimulate the residents.
The staff are always respectful, courteous and happy. They treat mam with respect, care and maintain her dignity. Mam is always clean and tidy her clothes are kept spotlessly clean. The food is freshly cooked and mam is well fed. I rate the home highly and have recommended to family and friends.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Staff handle residents very well and with care and are always attending to their specific needs. Staff know individual residents needs/behaviour and address accordingly.

Residents are kept clean and dietary needs catered for.

My mother (95-year-old) is well looked after, even when she can be difficult to deal with. Since taking up residency, she has settled in very well, a reflection of the care she receives.

How likely would you be to recommend Willowdene Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

First impressions were home was clean and smelt fresh. The room was nice and light. I can't really comment on the food as dad stopped eating however, staff tried hard to accommodate his dietary needs. Dad was kept clean and comfortable the short time he was there, regular checks. Most important all the staff were excellent and always seemed to go that extra mile. The continuity of care as superb. Again the staff really seemed to have compassion and caring.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

My father had palliative/nursing care for the last two years of his life at Willowdene Care Home. He was well treated and the facility was airy and had a lot of light. Staff were caring and attentive.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

Always staff available in the room.
Staff always approachable and willing to help.
Surroundings in main rooms cheerful, clean and tidy.
Residents always clean and tidy.
Good program of activities, although some of the nursery jigsaws - games might be a bit off-putting.
Lots of visitors - singers/entertainers.
Overall a nice atmosphere.

How likely would you be to recommend Willowdene Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

I am happy with the care provided to me, all staff are extremely kind, friendly and helpful.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

Staff very kind and caring. Home is in a pleasant rural setting. Mum is treated with dignity and respect.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Staff are wonderful, we were so lucky to get me a place here. The food is good and the girls are lovely. I feel safe and cared for.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My gran has now lived at Willowdene Care Home for 2 1/2yrs and I could not fault it. My gran has put on weight with the delicious food served three times a day. The staff are lovely and always have time to stop and say hello. They do puzzles with my gran and the other residents and often organise special events i.e singers, summer fairs and raffles. The home itself is clean, warm and welcoming and all I can say is since becoming a resident at Willowdene Care Home she has certainly thrived.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Submit a Review for Willowdene Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willowdene Care Home