Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
Review Us
9.9 99 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.
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Care Provided by Willowdene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1239
  • Self-Funded Residential Dementia Care: from £1265
  • Self-Funded Nursing Care: from £1496
  • Self-Funded Nursing Dementia Care: from £1336

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Ruth Wilkinson Robson (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • A car park is located to the front of the home.

Parking

  • Visitors welcome at any time.

Willowdene Care Home Reviews (99)

9.9

Willowdene Care Home has a Review Score of 9.9 (9.897) out of 10, based on 29 reviews in the last 2 years.
Over all time Willowdene Care Home has 99 reviews.

Overall Experience
  • 88
  • 11
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Date Published
  • 99
  • 6
  • 13
  • 29
  • 70
Reviewer Connection to Willowdene Care Home
  • 30
  • 21
  • 13
  • 8
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 61-80
Review from L D (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly staff. Very clean and tidy home. I feel confident and safe when I visit due to the COVID-19 restrictions. My mother is always happy when I visit and clean and "tidy" looking this all makes me happy and content she is being looked after. Willowdene is a wonderful care home I
can't fault it.
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Review from Sandra P (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best of the best. Staff are a credit to the home and its residents. A feeling of calm comes over me when entering this home. It is so secure yet such a refreshing atmosphere. I am so grateful that my mother and I found you. I have every intention of spreading the good news of Willowdene.
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Review from Kelly C (Granddaughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The end of life care, respect and dignity shown to my grandma in December 2020 was brilliant.
Even during difficult covid times, the staff went above and beyond with updates, genuine empathy, courtesy and arrangements for us to say our goodbyes.
I was able to visit once to say goodbye, and every
member of staff I spoke to was so respectful. I felt they genuinely cared. One particular nurse explained what I should expect when I see my grandma, explaining how things were and why. She reassured me that should I need their support, just to call for them.
Management has been equally as good.
Thank you all for making my grandma comfortable, clean and cared for in her final days and for the dignity, she said she had felt was shown.
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Review from G G (Sister of Resident) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home and staff are just what we wanted. Could not get a nicer staff. 5 star. All round, a fantastic care home.
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Review from S H (Wife of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care and attention he is receiving, and may it continue.
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Review from B H (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience when entering Willowdene Care Home is the clean and homely environment, helpful, friendly staff and the high quality of care my mum has received and continues to receive is amazing.
The nursing staff and carers are very professional and care for Mum's every need with dignity and respect.
Management
are very helpful and efficient.
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Review from S C (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdene is an excellent care home providing a real home from home range of facilities. The accommodation and shared living and dining areas are up to date, comfortable and appropriate. The staff are welcoming and caring, and offer a high-quality of care, the nurses and carers are skilled. Meals are
prepared on-site and well received. Residents have the choice of access to a good range of activities, and family members are welcome.
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Review from R M (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the way the staff and management have dealt with my father and others during this strange COVID time. I have always been able to call and find out how Dad's doing the staff have been very helpful throughout. My dad is hard to please and set in his ways, but they still manage him
and his mood swings. I think they all have done extremely well at this time.
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Review from Jonathan B (Son of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful grounds and a homely feel.
I could not have found a better place for my dad to live out the rest of his life or better people to care for him. The team here are truly amazing; passionate about what they do and so empathetic and kind.
We owe Willowdene a great debt for all their help, hard
work and compassion.
I'd give them more than just 5 stars if I could.
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Review from M W (Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the care and attention I receive from the day and night staff and nurses. All are always very happy and smiling.
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Review from J A (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very hard working and pleasant staff. Welcoming and clean environment.
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Review from J H (Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't say enough.
I am happy here.
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Review from Gerry L (Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here.
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Review from Steven K (Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. Lots of activities, residents always happy.
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Review from Annette M (Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of care home is good. Staff are caring, food is excellent.
Accommodation is good.
Location is excellent with lovely views of the countryside and wildlife.
There is no aspect of my care here I can fault.
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Review from Darren B (Son-in-law of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdene Care Home provides an excellent standard of professional care/activities for all the residents.
The staff are always pleasant and accommodating, ten out of ten.
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Review from David L (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is always clean and tidy and happy in herself.
The staff are always pleasant and helpful.
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Review from A M (Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can fault nothing in this care/nursing home.
I have been in 3 now and this outshines the other 2 by far. The staff are professional, welcoming and caring.
The food, no word of a lie, is better than even a top hotel in London. The rooms are well laid out and thoroughly cleaned at all times.
Nothing
is too much trouble for all the staff ie management, nurses, carers, laundry, maintenance and cleaners etc.
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Review from K R (Friend of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very lovely atmosphere and staff are brilliant and show a lot of love to the residents (well done to all).
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Review from C G (Friend of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have visited this care home on a number of occasions over the years and would just like to say what a lovely, friendly, warm welcome I always get every time.
The staff, especially the activities coordinator have the highest level of professionalism.
They can't do enough for the residents, looking
after them as a communal group and attending to their individual needs.
Absolutely brilliant.
Well done.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Willowdene Care Home is calculated as follows: ( (309 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 341 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service - more info.