Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
Review Us
9.9 99 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1239
  • Self-Funded Residential Dementia Care: from £1265
  • Self-Funded Nursing Care: from £1496
  • Self-Funded Nursing Dementia Care: from £1336

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ruth Wilkinson Robson (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • A car park is located to the front of the home.

Parking

  • Visitors welcome at any time.

Willowdene Care Home Reviews (99)

Total of 99, showing 81-99
9.9

Willowdene Care Home has a Review Score of 9.9 (9.891) out of 10, based on 29 reviews in the last 2 years. Over all time Willowdene Care Home has 99 reviews.

Overall Experience

  • 88
  • 11
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Review from A C (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant hard working carers. Very clean rooms.

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Review from Julie M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my mother received the best care possible during her 8-year stay in Willowdene. The staff were very efficient and attentive to her even though she wasn't always the easiest person to please. We always found it to a very high standard regarding cleanliness etc.

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Review from Thomas M (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.

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Review from S L (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the services given at this home. Mum, from day one, was made welcome. Staff very att5entive helpful, really clean and warm, meals wonderful and nutritious.

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Review from Rose P (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked Willowdene to accept my friend for end of life care because I remembered the care given to another friend in 2017.
The staff at Willowdene Care Home were amazing. They cared for my friend with kindness. They gave her dignity and made her last days as comfortable as they could. They also gave
me support and friendship. I will always remember them and thank them so much for all they did for my friend.

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Review from Anne J (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoyed staying in for respite, everyone was so polite when I visited and could not do enough for us.
The home was so clean and always busy but nothing was a problem.
My mother said to me she would not hesitate to go in again, which makes me feel at ease when she was in.

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Review from Nancy H (Respite Resident) assisted by family/friend published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good. Cannot fault at all. Everyone was so kind to me. I would love to come back again.

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Review from Peter L (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During dad's stay at this home, I have utmost respect and confidence that the care he has received since being in here has been of the highest standards. The staff are fantastic and are so helpful in trying to keep dad comfortable. Nothing seems to be an issue with any of your staff. I feel so confident
in the ability of the care he gets. The levels of cleanliness, food and hygiene and care are 100% better than the last care home he was at within this county. The nurses seem to care so much for the patients' well-being at all times. Keep up the quality work.

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Review from Gloria S (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away peacefully in February 2018. She had been a resident of Willowdene Care Home for the past 18 months and received first class care with her personal care and everything she needed from carers, cleaning staff, kitchen staff. Everyone is so friendly. It's like another family and I
cannot praise them enough.

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Review from Christine B (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother will be 103 of age in 7 days time. In December - January she was really poorly with bacterial tonsillitis. As you can imagine at that age of 102 we were worried. The staff quickly got a doctor and got her on straight on antibiotics. I came in daily for a few days at lunchtime to feed her as
her appetite was non-existent and because of the flu virus, the staff were having to come in when they were still not well. The staff were good and supported us at this time.

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Review from P R (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident at Willowdene the past 18 months. The environment is exceptionally clean, warm and has a happy environment with an excellent program of activities to motivate and stimulate the residents.
The staff are always respectful, courteous and happy. They treat mam with respect, care
and maintain her dignity. Mam is always clean and tidy her clothes are kept spotlessly clean. The food is freshly cooked and mam is well fed. I rate the home highly and have recommended to family and friends.

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Review from Paul D (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff handle residents very well and with care and are always attending to their specific needs. Staff know individual residents needs/behaviour and address accordingly.


Residents are kept clean and dietary needs catered for.


My mother (95-year-old) is well looked after, even when she can be difficult

to deal with. Since taking up residency, she has settled in very well, a reflection of the care she receives.

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Review from David S (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had palliative/nursing care for the last two years of his life at Willowdene Care Home. He was well treated and the facility was airy and had a lot of light. Staff were caring and attentive.

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Review from Brian S (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were home was clean and smelt fresh. The room was nice and light. I can't really comment on the food as dad stopped eating however, staff tried hard to accommodate his dietary needs. Dad was kept clean and comfortable the short time he was there, regular checks. Most important all
the staff were excellent and always seemed to go that extra mile. The continuity of care as superb. Again the staff really seemed to have compassion and caring.

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Review from Y D (Granddaughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has now lived at Willowdene Care Home for 2 1/2yrs and I could not fault it. My gran has put on weight with the delicious food served three times a day. The staff are lovely and always have time to stop and say hello. They do puzzles with my gran and the other residents and often organise special
events i.e singers, summer fairs and raffles. The home itself is clean, warm and welcoming and all I can say is since becoming a resident at Willowdene Care Home she has certainly thrived.

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Review from Dorothy R (Friend of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always staff available in the room.
Staff always approachable and willing to help.
Surroundings in main rooms cheerful, clean and tidy.
Residents always clean and tidy.
Good program of activities, although some of the nursery jigsaws - games might be a bit off-putting.
Lots of visitors - singers/entertainers.
Overall
a nice atmosphere.

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Review from J W (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and caring. Home is in a pleasant rural setting. Mum is treated with dignity and respect.

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Review from J W (Resident) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided to me, all staff are extremely kind, friendly and helpful.

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Review from Beryl H (Resident) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are wonderful, we were so lucky to get me a place here. The food is good and the girls are lovely. I feel safe and cared for.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Willowdene Care Home is calculated as follows: ( (307 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 341 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service - more info.