Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH
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9.6 95 Reviews
  • Yohden Hall Care Complex, Hartlepool
Located in Blackhall Colliery, a former mining village on the North Sea coast of County Durham close to Peterlee and Horden, Yohden Care Complex is located on Hesleden Road between Castle Eden and Hartlepool.

Yohden Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing and residential care and Yohden Court accommodates residents with learning difficulties. Respite stays and day care are also available.

The entrance for Yohden Lodge is located at the back of the building in a purpose-built extension. The Lodge has 27ensuite bedrooms including a palliative suite, sensory room, dining room, lounge and conservatory. The decor in the Lodge is dementia friendly with lots of stimulating walls and imagery.

Yohden Court is located in the main building and is a 10 bedded unit with ensuite facilities, an activities room, lounge and dining room.

Yohden Hall is also located in the main building with 36 bedrooms, reception area, extensive lounge for relaxation and activities, hair dressers, dining room and patio.

The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

They believe food is an important aspect of the care at Yohden Care Complex and have a 5 star food hygiene rating. All cakes and baked goods are made in their onsite kitchens along with cooked breakfast, choice of lunch and dinner aswell as a hospitality trolley throughout the day.

There is ample car parking at the home for visitors and the closest bus stop from the home is located at the Hardwick Hotel on Middle Street which is a 0.5 mile stroll to the home which is visited by the 23, 24 Sapphire, 55 and 206 IndiGo bus.
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Care Provided by Yohden Hall Care Complex

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1193
  • Self-Funded Residential Dementia Care: from £1224
  • Self-Funded Nursing Care: from £1438
  • Self-Funded Nursing Dementia Care: from £1468

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Yohden Hall Care Complex to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Louise English (Home manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • A car park is located to the front of the home.

Yohden Hall Care Complex Reviews (95)

9.6

Yohden Hall Care Complex has a Review Score of 9.6 (9.622) out of 10, based on 14 reviews in the last 2 years.
Over all time Yohden Hall Care Complex has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Yohden Hall Care Complex
  • 19
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Total of 95, showing 81-95
Review from Catherine O (Mother of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very supportive, approachable. Any problems will try and be resolved by staff.
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Review from Nikki S (Granddaughter of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are brilliant home is excellent.
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Review from Mary H (Daughter of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at this care home are second to none, they displayed excellent care practice, support and empathy for all of their quests. They demonstrated dignity and understanding to vulnerable adults. Family and friends are encouraged to visit at any time and ensuring family are kept up
to date of any changes that occur this professional team is led by a manager that is caring and helpful, ensuring her team are working to a very high standard. I would recommend this care home it's an excellent care home that needs recognition for their excellent professionalism.
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Review from Derek M (Husband of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff, personally have found all staff very courteous. Very well trained. Will listen to you if you have any queries and if they do not know the answer will find out for you. Any action required is taken care of immediately or as soon as possible as stated in my previous questionnaire. Promotion within
the staff is not only an incentive for carers but also the working of the care home an added bonus. Food - excellent menus each day with a good selection of food, thanks to the chef and her assistant. Must not forget the laundry staff and cleaners. They do a fantastic service keeping the home clean and also the client's clothes freshly laundered.
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Review from Margaret C (Daughter of Resident) published on 18 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Yohden Hall is a bright well cared for care home that provides excellent care by interested and empathetic staff. Dignity for residents is at the heart of their care provision which is overseen by a very "hands-on" manager.
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Review from T M (Son of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been absolutely fantastic.
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Review from Carole M (Daughter-in-law of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and consideration shown to mam and all our family has been lovely. Thank to all the staff, especially the manager, team leader and care assistant.
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Review from Maxine M (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not of found a nicer place for our mother-in-law to spend her final weeks. The carers and nurses went out of their way and cared for mam and ourselves! Nothing was too much trouble, so grateful!
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Review from J R P (Husband of Resident) published on 24 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting this home for at least eight years. Four years before my wife passed away and four years since a very dear friend who I met in the home, also passed on.
Everyone from a wonderful manager, to staff who are very caring towards all the residents. I am 74 on my next birthday. If I
have to be taken care of, I would hope my children will put in Yohden Hall Care Home.
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Review from Margaret W (Wife of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently moved into Yohden a month ago. I would recommend this home.
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Review from Margery S (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Yohden Hall due to dementia and parkinson's, he had previously been in a care home that we were appalled with the level of care and personal treatment my father received. Yohden Hall was like a breath of fresh air. My father was there for just about a year before he sadly passed away.
I cannot fault the care he was given in the last moments of his life he was treated with respect and dignity he deserved.
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Review from John (Friend of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a friend here over the past 18 months and always found the staff and care of a high standard. Sometimes the staff go way beyond their responsibilities to make things comfortable.
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Review from Micheal (Friend of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful, nothings a problem for them. Always walking about with a smile on their face.
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Review from John (Uncle of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting my niece in a different care home last year I thought that she could be looked after elsewhere. I had heard by word of mouth that Yohden Hall had a good reputation and as it was easy for me to get to, I checked it out and was very pleased with my first impressions as the home was light
and airy with a homely and happy ambience and was pleased when my niece was moved into Yohden Hall in September 2015 and I am now sure it was for the best. My opinion of the home has not changed from my first impression.
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Review from P E (Husband of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife moved into Yohden Hall Care Home I have all good things to say about it. The staff are all friendly and patient with people. It also appears they have excellent care and co-operation with the local doctors. The nursing staff at the home are also very helpful and very caring. In all it
is a very well run home and I wish all the staff all the very best for the future.
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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Yohden Hall Care Complex is calculated as follows: ( (117 Excellents x 5) + (47 Goods x 4) ) ÷ 164 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 14 Positive Reviews ÷ 15.4 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Graham

Graham Coulton

Job Title: Manager Joined: 2023

Hello, my name is Graham and I am the Home Manager at Yohden Hall.


My goal as Home Manager is dedicated to supporting our residents in accessing purposeful and meaningful opportunities through person-centred care and support. I have worked in the health and social care industry since I was sixteen years old and after almost 25 years plus, I still wake up each morning with a passion to make a positive difference to both the team who I work with and the residents we all have the pleasure of sharing our days supporting and engaging with.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Yohden Hall Care Complex to verify any information. View our terms and conditions. Yohden Hall Care Complex has an Enhanced Service - more info.