Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH

Yohden Hall Care Complex, Hartlepool, Durham
Yohden Hall Care Complex, Hartlepool, Durham
Yohden Hall Care Complex, Hartlepool, Durham

Yohden Hall Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing care; and a residential unit, Yohden Court, is available for service users with learning difficulties. Respite stays and day care are also available.

En-suite bedrooms are available and a modern lounge and dining rooms are provided on each unit. The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

Individuals are treated with respect and dignity by the care team at Yohden. Team members work hard to provide a person-centred programme of care, creating a warm and friendly environment.

Residents are provided with a full programme of creative and fun activities, entertainment and events to choose from, organised by the home's activities coordinators and with access to its own minibus, residents are able to enjoy day trips outs.

A copy of the home's brochure is available to view instantly by clicking the 'Request a Brochure' button above and completing the form. Hard copies are available upon request.

Yohden operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Group: Countrywide Care Homes Ltd

Person in charge: Maxine Lee (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 73

Shared Rooms: 2

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

A car park is located to the front of the home.

Latest Care Quality Commission* Report on Yohden Hall Care Complex: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

Contact us today for further details on care vacancies.

Reviews

9.6 Yohden Hall Care Complex has a Review Score of 9.6 (9.566)

The Review Score of 9.6 (maximum of 10) for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Yohden Hall Care Complex in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.592 for Yohden Hall Care Complex is calculated as follows: ( (390 Excellents x 5) + (151 Goods x 4) + (34 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 581 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.974 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 15 Reviews ÷ 15.4 Target = 0.974

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    31
  • Good
    16
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Yohden Hall Care Complex?

  • Extremely LIKELY
    41
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Yohden Hall Care Complex

  • Daughter of Resident/Service User
    11
  • Husband of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • more

My mother had experience of several nursing homes in the region and, due to their reorganisations and closures, she arrived at Yohden Hall. I sincerely wish that we had discovered this nursing care facility much, much sooner. My mother spent the last year of her life here and it was a year of peace, comfort, love and dignity. From my personal observation, the staff treat those in their care as if they were members of their own family. Care is of consistently high quality and in my opinion, this is due to the strong leadership of the nursing home manager who successfully manages, trains and motivates the staff to deliver her high standards.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law used this facility for over 3 years due to her progressing dementia. We have only praise for the excellent staff who are caring and supportive to patients and families.
They carry our their duties always smiling whilst doing a difficult challenging job on very low pay. A big thank you from us both.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My son suffered a stroke a few years ago and we got him a place at Yohden Hall. I cannot speak too highly of the care offered to my son. He is about 47 years of age and his speech and mobility are poor. The staff are warm and friendly and caring. the home is always clean and tidy and the place smells right! My neighbour recently needed to go into a care home and I had no hesitation in recommending Yohden Hall. He was given a room and his family is really pleased with the standard of care provided.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only good things to say about Yohden Hall, I cannot praise it enough and I tell everyone my husband cannot have been better looked after. Anyone who is here to be seen to are very lucky people.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my experience of visiting at the home, I am very happy with the general ambience of the home and the staff are always friendly and caring.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recommend this care home, very friendly.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely home, 100% improvement on the last place she was in. I'm so happy my cousin is here.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding home with excellent care and activities for the residents. This home goes the extra mile to meet all of the residents needs.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always greeted with friendly, helpful staff and manager is always very helpful with any queries I've ever had. A lovely friendly home.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come into the home on a regular basis to visit my friend's grandfather. I have known him for a number of years and visited him at other homes where he was unhappy. The change in him has been fantastic since he has resided in Yohden Hall and he has been made to feel at ease during the transition by staff, who are very friendly and listen well to his needs. My friend enjoys the dancing activities provided. I would recommend this care home to friends and family.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this care home because I have seen a positive improvement in my Granda. He is a lot happier in himself. The staff go out of their way to ensure he is happy and content. It is a lovely place to visit and live, us, as a family are a lot more settled knowing he is getting well looked after.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Granda has been in this home for a few months now. He is a lot happier and settled since moving here from a previous home. He now enjoys socialising and going out places. I would recommend this care home to anyone.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law lived in Yohden Hall Care Complex for over 2 years. The care and compassion from the start was second to none, our family can't praise them enough. Very caring and always professional. They made us feel welcome anytime we went. I will recommend this home to anyone.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The quality of care my mother received was brilliant. Management and staff go out of their way to help. Outstanding services all round.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother was cared for to the best she could have been. She enjoyed her time there and the staff were like her family. Her room was always clean and tidy. She enjoyed the meals and occasionally went on trips out. Very pleased with the care she received.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother was a resident in Yohden for over two years, The care she was given was wonderful. She enjoyed calling it her home and our family were happy to leave her knowing how well she was loved and cared for. Excellent management & staff. Can't praise them enough.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been looked after quite well.

How likely would you be to recommend Yohden Hall Care Complex? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I like living here. I like my bedroom where I play my guitar. I also like the staff, they help me.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Yeah, very happy place. Well looked after and visit my grandma.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Good

The care that my sister gets is excellent. Anything that I have asked to be done has and the staff and management have time for you. The food is very good.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been in Yohden Hall since May 2016. I am completely satisfied with every aspect of her care. I have nothing but the highest praise for all the staff right down to the domestics and kitchen staff all are well mannered and caring. When I leave the home I have complete peace of mind she is in good hands.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I Find all the staff to be very helpful and always answer all queries. Quick to act if have any problems or queries. Dad always says all the girls/staff are very good.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are very helpful, and understanding the resident's needs.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has ben in Yohden for almost. She is settled and seems happy. The food is lovely with plenty of choices.
Mam was poorly and severely dehydrated. The staff make sure she gets plenty of fluids and milkshakes throughout the day. As she can longer ask for a drink independently. All the staff including cleaner are friendly and caring nothing is a bother.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rooms are adequate. Staff are helpful and supportive. Meals are adequate but not good. Cleanliness is satisfactory.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Maxine Lee, Home Manager at Yohden Hall Care Complex responded to this review on 02 Nov 2016:

Thank you for your comments. I’m disappointed to hear that you feel our meals are not good as we take pride in the level of variation and choice that we offer on our daily menu, including offering several choices for breakfast, lunch, dinner, and snacks, with off-menu alternatives also available depending on the individual’s preference. Please feel free to see me at your convenience to discuss what improvements you feel could be made. I would encourage you to join us for lunch with your sister, or one of our dining events, so you can sample the food on offer.

Would like more space outside recreational that would accommodate wheelchairs, I feel more than safe leaving my son in the care of staff, good choice of meals which are plentiful and tasty. I would recommend to family and friends.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overall the experience has been very good. My husband suffers from Alzheimers and is transported via a hoist and wheelchair. He is treated with dignity. I have never heard staff members raise their voices when he is challenging. I am confident that he is safe and well looked after. Regarding activities, my husband never took part but other strategies were put in place to occupy him.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I enjoy living here, spending time in my room with my family visiting. The meals are lovely and have made some new friends.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After my husband was sectioned and then released from hospital to Yohden Lodge, he started to come back to us, and seem not to be as violent because of the changes in his medication, (tramadol was taken off the list). My husband has periods of 'vagueness' where he is very sleepy and cannot speak. This is part of his condition - lewy bodies dementia.
In between, he seems to enjoy being in his own room. I think the noise in the lounges agitates, so I feel happier when he is in his room. I feel that my husband is in the best place for his needs, I think it his choice not to take part in activities, but I wish he would at least be able to do dominoes or something like that, which I think he is capable of.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

I have found the staff are always helpful and caring, any questions or queries are dealt with very quickly. I do feel that the bedroom is at times messy, and could be cleaned more often.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 3.5 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Maxine Lee, Home Manager at Yohden Hall Care Complex responded to this review on 02 Nov 2016:

Thank you for your comments. We’re glad to hear that you’re pleased with the level of support from the staff and will pass your comments on to the team. To address your issue with finding the bedroom messy at times, I have already spoken with the staff and cleaners to be more observant throughout the day and I will ensure that this is followed up.

The staff and care that mam gets is overall very good and mam seems as happy as she could be! The cleanliness of the home needs to be looked at as I feel mams room has sometimes not been done. Overall, the care she gets is spot on.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Maxine Lee, Home Manager at Yohden Hall Care Complex responded to this review on 02 Nov 2016:

Thank you for your comments. We’re glad to hear that you’re overall happy with the care and services at the home. To address your comments regarding your mother’s bedroom, I have already spoken with the staff and cleaners to be more observant throughout the day and I will ensure that this is followed up.

I have found that the experience I have found is great. I could not ask for a better home for my wife to be in. I have got nothing but accommodation for the staff. My wife cannot get out of bed, but she is looked after so good. Nothing much else to say except that it is a great home.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very supportive, approachable. Any problems will try and be resolved by staff.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff are brilliant home is excellent.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager and her team at this care home are second to none, they displayed excellent care practice, support and empathy for all of their quests. They demonstrated dignity and understanding to vulnerable adults. Family and friends are encouraged to visit at any time and ensuring family are kept up to date of any changes that occur this professional team is led by a manager that is caring and helpful, ensuring her team are working to a very high standard. I would recommend this care home it's an excellent care home that needs recognition for their excellent professionalism.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff, personally have found all staff very courteous. Very well trained. Will listen to you if you have any queries and if they do not know the answer will find out for you. Any action required is taken care of immediately or as soon as possible as stated in my previous questionnaire. Promotion within the staff is not only an incentive for carers but also the working of the care home an added bonus. Food - excellent menus each day with a good selection of food, thanks to the chef and her assistant. Must not forget the laundry staff and cleaners. They do a fantastic service keeping the home clean and also the client's clothes freshly laundered.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and consideration shown to mam and all our family has been lovely. Thank to all the staff, especially the manager, team leader and care assistant.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Everyone has been absolutely fantastic.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could not of found a nicer place for our mother-in-law to spend her final weeks. The carers and nurses went out of their way and cared for mam and ourselves! Nothing was too much trouble, so grateful!

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting this home for at least eight years. Four years before my wife passed away and four years since a very dear friend who I met in the home, also passed on.
Everyone from a wonderful manager, to staff who are very caring towards all the residents. I am 74 on my next birthday. If I have to be taken care of, I would hope my children will put in Yohden Hall Care Home.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I find Yoden Hall to be very clean and friendly towards family and very caring towards residents. The home provides all the residents needs for a happy and caring time, while also giving all my mother needs. My mother is always clean and well dressed whenever I visit which is every other day. I have no complaints.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has recently moved into Yohden a month ago. I would recommend this home.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yohden Hall is a bright well cared for care home that provides excellent care by interested and empathetic staff. Dignity for residents is at the heart of their care provision which is overseen by a very "hands-on" manager.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father was in Yohden Hall due to dementia and parkinson's, he had previously been in a care home that we were appalled with the level of care and personal treatment my father received. Yohden Hall was like a breath of fresh air. My father was there for just about a year before he sadly passed away. I cannot fault the care he was given in the last moments of his life he was treated with respect and dignity he deserved.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are amazing. My brother was hospitalised for a brief period and certain members of staff took it upon themselves to make a 30 min journey after completing a 12 hour shifts just to visit him. Even after visiting him they then returned to the care home to complete additional duties.
They deserve massive credit, my succession to help them is:
1) Shorter shifts - 12 hours at that intensity is draining and almost impossible to maintain over long periods.
2) One or two extra staff 7pm-10pm would be wise.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Maxine Lee, Home Manager at Yohden Hall Care Complex responded to this review on 16 Mar 2016:

We appreciate your comments and are delighted that you feel so positively about the quality of care as well as the dedication and hard work of the staff. We agree that the shifts are long, this is the shift pattern throughout the industry, whether in care homes or hospitals and are just for the most dedicated.
We do review staffing on a regular basis, however will look again closely at the short period you mention and will amend if necessary. As a thank you gesture to the staff for their hard work, will also buy boxes of chocolates to enjoy with a cup of coffee on their break!

I have visited a friend here over the past 18 months and always found the staff and care of a high standard. Sometimes the staff go way beyond their responsibilities to make things comfortable.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always helpful, nothings a problem for them. Always walking about with a smile on their face.

How likely would you be to recommend Yohden Hall Care Complex? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

After visiting my niece in a different care home last year I thought that she could be looked after elsewhere. I had heard by word of mouth that Yohden Hall had a good reputation and as it was easy for me to get to, I checked it out and was very pleased with my first impressions as the home was light and airy with a homely and happy ambience and was pleased when my niece was moved into Yohden Hall in September 2015 and I am now sure it was for the best. My opinion of the home has not changed from my first impression.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my wife moved into Yohden Hall Care Home I have all good things to say about it. The staff are all friendly and patient with people. It also appears they have excellent care and co-operation with the local doctors. The nursing staff at the home are also very helpful and very caring. In all it is a very well run home and I wish all the staff all the very best for the future.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Maxine

Maxine Lee

Job Title: Care Manager

Description:

Hello, my name is Maxine Lee and I am the Registered Manager of Yohden Care Complex. I have worked in the Health Care Profession for 24 years since leaving school, working in various care settings. I became a Registered General Nurse in 2007 and have been a Deputy Manager for 3 years.

I am very passionate about my work and my aim in my new role is to provide excellent nursing care, building up a rapport with my clients, relatives, visitors and other professionals. Here at Yohden Care Complex, we provide Patient Centered Care in a warm and friendly atmosphere.

Our philosophy of care is very much based around a homely, family environment, promoting independence and choice, whilst maintaining privacy and dignity, in a safe and comfortable environment.

Staff training and research based practice is essential in the development of our committed team, who deliver the highest quality of care.

Please call in at your convenience and you will receive a warm welcome, we shall happily show you around our home and answer any queries which you may have.

Tracey

Tracey Keating

Job Title: Peoples Champion

Joined: 2015

Description:

Hello, my name is Tracey Keating and I have worked here at Yohden for 2 years as a carer and an activities coordinator. I have a new role now as well the peoples champion which I am really excited about as the role is about supporting new staff into our environment ensuring they get the support they need in their training, induction and just basically someone there to listen if they have any concerns.

My work background will help me with this role as I have been involved in caring since I was 15 years of age. I have worked as a union rep for 7 years, a senior customer service advisor for 6 years and a unit trainer for a company where I helped train the staff for 5 years. I am a very caring person who loves animals and very much a people person who just likes to help where ever I can.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Yohden Hall Care Complex