Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF

Group: Exclusive Care Group

Person in charge: Shirley Delap (Home Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Eastbourne Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Eastbourne Care Home has a Review Score of 9.4 (9.397)

The Review Score of 9.4 (maximum of 10) for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Eastbourne Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.543 for Eastbourne Care Home is calculated as follows: ( (87 Excellents x 5) + (42 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 140 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastbourne Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastbourne Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Worked with staff on a day shift.
Superb care of range of residents.
All needs catered for with a smile and enthusiasm and time for visitors as well.
Everyone is looked after safely. Staff teamwork is amazing.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Really happy with the standard of care. The staff are very good. The food is lovely. The home is clean and fresh and most importantly, my mum is happy. Mum cannot praise everything enough.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jennifer Houghton, Director at Eastbourne Care Home responded to this review on 11 Sep 2017:

Such a lovely response from a residents family member. We aim to make every resident and their families feel welcome at our home.

My brother who is a resident at Eastbourne Care Home had planned to marry his fiancée but was unable to get to the Registry Office. It was suggested they get married in the home and despite the fact that this had never been done before, the entire staff moved quickly into action. The manager and her staff could not have been kinder and nothing was too much trouble for them. The buffet was delicious, so many thanks to the catering staff. Even off-duty staff came to wish them well on the day. Thank you to all of you for making it such a memorable day for us all.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely care home, very welcoming and safe feeling. Friendly and approachable staff that seem to know their roles inside out, plus a wonderful new manager. Always helpful and caring when needed. Fab new changes to the home itself too, like a whole new place, love it. I feel very secure with Mum's care and lifestyle within the home. Well done to the manager and the team. Thanks again.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I was in Eastbourne Care Home to complete my preparation for going home after 2 months in hospital. I was very well looked after by caring staff whose humour and style suited me well. The food was good and tasty far outshining what the hospitals could provide.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My friend has been in this home since June 2015 and is very happy with all the staff and her social care and surroundings. Everyone treats her with love and respect and seldom are there are problems, which are then quickly and easily resolved. The home has been taken over and a lot of improvements have taken place, both with the resident care and attention but also with the modernisation of the building. Such as decoration of the bedrooms, a new wet room, proposed coffee lounge and painting and decoration throughout the building. Congratulations to all the staff and management who are totally responsible for her happy environment and trying to keep her positive.

How likely would you be to recommend Eastbourne Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found Eastbourne a friendly homely place. The food is good, homemade, tasty, plenty of it.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

May was a worrying month wondering if my dad was going to be allowed to reside in Eastbourne but the staff made it a whole lot easier as they treat my father as though he was already a permanent resident and now that he is permanent it has been like a large weight lifted off mine and his shoulders, so a big thank you and lots of praise to the staff for helping in a brilliant way.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I've been in other care homes and Eastbourne is much better, the staff were very helpful.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was recently resident at Eastbourne Care Home, Darlington. This was initially for assessment/reablement and then end of life care.

We cannot speak highly enough of the staff and management at the Home. Inevitably they are very busy people, but managed to find time for the kindness and concern that makes so much difference and gives some quality to this distressing stage of life. My mother repeatedly spoke highly of the staff and said she would like others to know of their kindness.

In turn, as her next of kin, we were ourselves both helped and greatly touched by the support, friendliness, warmth and caring we received. In no small measure, it enabled us to cope.

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother came into Eastbourne Care Home from hospital for rehabilitation. She has been well cared for with lovely staff and has been given physio and is now able to return home, which at 97yrs is wonderful. All the staff are approachable and helpful and can't do enough to help them.

How likely would you be to recommend Eastbourne Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mum recently stayed here for 3 months due to ill health. She enjoyed her time here. I am happy with the care she received. All staff here were AMAZING, all lovely. My mum has since returned home and is receiving home carers from another provider. I wish Eastbourne carers could continue her care. They are brilliant! Could not recommend more! Will miss all the staff!

How likely would you be to recommend Eastbourne Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

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