Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF
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9.5 77 Reviews
  • Eastbourne Care Home, Darlington
Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care.

There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal touch to help them settle in and feel at home. Across the home there are also spacious living areas, two dining areas where residents can enjoy varied, home cooked meals and snacks and a great outdoors area including a Memory Garden. There is also a café onsite and a hairdressing salon too, giving residents lots of opportunities to socialise and relax.

Care professionals work hard to create an environment where residents feel at home and engaged in the home's community. There are plenty of activities arranged on a regular basis and the team always cater for celebrations for residents and their loved ones.

Eastbourne Care Home welcomes visitors, so please get in touch if you'd like to learn more or to book a tour.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £960
  • Self-Funded Residential Dementia Care: from £972
  • Self-Funded Nursing Care: from £1196
  • Self-Funded Nursing Dementia Care: from £1208

These prices are only a guideline, please contact Eastbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Eastbourne House Ltd

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (41)

Eastbourne Care Home Reviews (77)

9.5

Eastbourne Care Home has a Review Score of 9.5 (9.543) out of 10, based on 34 reviews in the last 2 years.
Over all time Eastbourne Care Home has 77 reviews.

Overall Experience
  • 47
  • 24
  • 3
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Date Published
  • 77
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  • 34
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Reviewer Connection to Eastbourne Care Home
  • 27
  • 12
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  • 5
  • 4
  • 3
  • 2
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  • 1
  • 1
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  • 1
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Total of 77, showing 1-20
Review from Anthony T (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have asked members of staff ie seniors about my mothers weight loss and nothing seems to have been done, also informed staff regarding toilet door needs attention. The room is very tired looking as well as the bathroom fire door not closing when fire alarm rings (testing)
Reply from Amanda Cavanagh, Interim home manager at Eastbourne Care Home

Hi Anthony I'm sorry to hear your concerns and will look into these for you. As I don't have your contact details could you possibly contact me at the home on 01325 384646. Many thanks.

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Review from P R (Nephew of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in Eastbourne Care Home for several weeks now and has received wonderful care from all the staff. He is well looked after by everyone. The home itself is lovely with various little events on from time to time. All in all an excellent home with lovely staff.
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Review from P T (Sister of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely, friendly place with a nice atmosphere and is a pleasure to visit. The staff are great; they are helpful and offer great care to my mam. It's a lovely place for all the residents to live and would highly recommend it to anyone seeking a place for a member of their family.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you so much for your kind words! We're thrilled to hear you're happy with the care and atmosphere at our home. Your recommendation means a lot to us!

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Review from C T (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and care given to my mum has been excellent. Staff friendly and caring. The home is dated and could do with upgrading. My mum does complain about the food often being cold. She doesn't participate in the activities. He room is always kept very clean and the laundry service is very good.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for your kind words and valuable feedback. We're delighted to hear that you're pleased with the care, staff, and cleanliness. We'll certainly look into the food temperature and decor, and continue to support your mum in all ways possible. Your input helps us improve, and we truly appreciate it!

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Review from M K (Grandson of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit staff are pleasant and great to talk to. I feel as welcome and looked after as my nana.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for your wonderful reviews and for taking the time to share them with us.

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Review from C P (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is very nice. The staff very pleasant and caring. Food is of a good standard.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for taking the time; we truly appreciate your wonderful reviews.

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Review from K S (Sister of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Outstanding strong team. everyone supports each other, which leads to a well run friendly atmosphere. I feel I can approach any member of staff with any concern or request and will be listened to and resolved.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for taking the time; we truly appreciate your wonderful reviews.

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Review from I M (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care for my mother is very good. Staff pleasant and always helpful. She is happy and that the main thing.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for taking the time; we truly appreciate your wonderful reviews.

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Review from C P (Niece of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff very welcoming and helpful. My uncle has been in Eastbourne care home for about four months and has settled in lovely he speaks highly of staff and the care they give him. I visit the care home daily staff are always on hand if I need anything or I am unsure of anything to do with
my uncle nothing is too much for staff even when I can see they are extremely busy. The care home is always spotless clean and so are residents lovely place with a lovely atmosphere.
Reply from Louisa Robins, Home Manager at Eastbourne Care Home

Thank you for taking your time to leave a review, really happy to hear your uncle speaks highly of the staff at Eastbourne, I will pass this on to staff.

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Review from G T (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and good advice given when asked, understand the needs of my mother and will do whatever is required. I feel like my mother is getting well looked after and she seems happy here. Would recommend this care home to other people.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you so much for your kind review. We're so happy to hear that your mother is feeling happy, comfortable, and well cared for here with us. We are proud to be supporting her, and your trust and recommendation truly mean everything to us.

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Review from Jeanie F (Friend of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to visit a friend at Eastbourne Care Home, and I have the utmost respect for every single member of staff, from management to the cleaners. In memory of my friend, I say thank you to all at the home.
Reply from louisa robins, home manager at Eastbourne Care Home

Thank you for your feedback I will pass this on to all of the team at Eastbourne

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Review from J C (Friend of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I haven't filled in "Activities" or "Value for Money" as I haven't sen any activities and am not privy to "Value for Money" or the financial terms. I think the staff are needed especially on the assessment floor and more could be done to get the residents mobile again. Definitely need some activities
to stimulate the residents.The staff do their best with limited numbers. The bedding could be better and often residents laundry goes missing.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for your feedback. We understand your concerns about activities and staff on the assessment floor, and we'll work on providing more opportunities to stimulate residents and ensure they have the support they need. We'll also address the issues with bedding and laundry. We appreciate your understanding of the staff's efforts and will continue to improve the care and environment for the residents.

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Review from H F (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently came into Eastbourne Care Home. Mum suffers from severe anxiety and both the manager and all the staff have made mum's admission and mum at total ease. They spend time explaining everything to us as a family and we and mum feel very lucky to be looked after by this exceptional team. So
pleased we picked Eastbourne Care Home.
Reply from louisa robins, home manager at Eastbourne Care Home

Thank you for your lovely feed back we appreciate it very much.

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Review from C M (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a very friendly caring atmosphere in the home. Members of staff are always on hand to resolve any issues that develop. Nothing is ever too much trouble. Residents are well looked after and cared for. The staff always popped in to check on them to have a chat or give reassurance if needed.
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Review from A C (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was made to feel very welcome, the staff are brilliant and could not do enough for him. The home is clean, with no smells and a very homely atmosphere. My dad is also really enjoying the food. Management is responsive and communicates at every stage. Highly recommend the home.
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Review from J W (Niece of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, can't do enough for my uncle or us when we visit. He loves the staff. The Receptionist is always very welcoming with a smile and all the staff are very obliging. Plenty of food, he loves his food well presented and plenty of it. The rooms very very, small but adequate. The garden is lovely
but make a few more flowers. Ask the family to bring some instead of cut flowers.
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Review from K R (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum transferred from a care home and now requires nursing care with EMI. The Manager and his team worked hard to welcome mum and help her cope with the change. The atmosphere of Eastbourne Home is calm and welcoming and there is always a smile on the faces of all staff. There is always a member of staff
available to meet mum's needs.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are happy to be able to provide a calm atmosphere for your mum, in which she feels welcomed and well cared for.

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Review from S W (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very friendly and has an open-door policy with the Manager. The staff are fantastic. Mum's room is kept clean, tidy and in good repair. Mum's clothes are kept well and the girls are happy to keep me informed when replacements such as (underwear and nightwear etc) are needed. Very happy with
this management.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are glad to hear that you are happy with our management and fantastic staff. We will continue to work hard in the areas you have mentioned and thank you for the feedback.

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Review from Steve F (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent friendly staff couldn't do enough to help Mum to settle into her new surroundings.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are glad to hear that our staff have helped your Mum settle in!

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Review from C C (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is currently receiving respite care due to a broken bone. The staff are absolutely wonderful nothing is too much trouble. Mum is settled and comfortable.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are happy to hear that your Mum is settled and comfortable within our home.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Eastbourne Care Home is calculated as follows: ( (257 Excellents x 5) + (103 Goods x 4) + (35 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 398 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Amanda Cavanagh

Job Title: Interim Home manager Joined: 2025

Our Home Manager is dedicated to providing the highest standards of care at Kara Healthcare. With years of experience in the care sector, they bring a compassionate and professional approach to managing the home, ensuring a warm and supportive environment for both residents and staff. Passionate about personalised care, they are committed to making a positive difference in the lives of our residents.

Frequently Asked Questions about Eastbourne Care Home

What types of Care is Eastbourne Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastbourne Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Eastbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastbourne Care Home to the centre of Darlington?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne Care Home to verify any information. View our terms and conditions. Eastbourne Care Home has an Enhanced Service - more info.