Group: Exclusive Care Group
Person in charge: Shirley Delap (Home Manager)
Local Authority / Social Services: Darlington Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Multiple Sclerosis • Parkinson's Disease • Stroke
Admission Information: Ages 18+.
Single Rooms: 41
Rooms with ensuite WC: 41
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Eastbourne Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Eastbourne Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.571 for Eastbourne Care Home is calculated as follows: ( (104 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 163 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.732 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.2 Target = 0.732
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eastbourne Care Home has a Review Score of 9.3 (9.303) from 14 Reviews
Review submitted from a Website Submission by Ron M (Son of Resident) on Monday 5 February 2018. Relates to February 2018.
After 3 x weeks in Eastbourne Care Home in Darlington, my father came out today 100% better than when he went in. After suffering a stroke, the care and attention to detail he received was excellent.
We as a family cannot praise it enough. Well done and keep up the good work.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by Christine W (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
Excellent care, very friendly, very good atmosphere, well cared for. Residents are very happy because there are a lot of activities and entertainment. Food excellent, staff and management are very friendly and helpful when needed.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by Helen R (Volunteer) on Thursday 26 October 2017. Relates to October 2017.
Worked with staff on a day shift.
Superb care of range of residents.
All needs catered for with a smile and enthusiasm and time for visitors as well.
Everyone is looked after safely. Staff teamwork is amazing.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by Pauline E (Daughter of Resident) on Monday 11 September 2017. Relates to September 2017.
Really happy with the standard of care. The staff are very good. The food is lovely. The home is clean and fresh and most importantly, my mum is happy. Mum cannot praise everything enough.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Jennifer Houghton, Director at Eastbourne Care Home responded to this review on 11 Sep 2017:
Such a lovely response from a residents family member. We aim to make every resident and their families feel welcome at our home.
Review submitted from a Website Submission by Pat W (Sister of Resident) on Wednesday 19 July 2017. Relates to June 2017.
My brother who is a resident at Eastbourne Care Home had planned to marry his fiancée but was unable to get to the Registry Office. It was suggested they get married in the home and despite the fact that this had never been done before, the entire staff moved quickly into action. The manager and her staff could not have been kinder and nothing was too much trouble for them. The buffet was delicious, so many thanks to the catering staff. Even off-duty staff came to wish them well on the day. Thank you to all of you for making it such a memorable day for us all.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by Sarah S (Daughter of Resident) on Tuesday 13 June 2017. Relates to November 2016.
Lovely care home, very welcoming and safe feeling. Friendly and approachable staff that seem to know their roles inside out, plus a wonderful new manager. Always helpful and caring when needed. Fab new changes to the home itself too, like a whole new place, love it. I feel very secure with Mum's care and lifestyle within the home. Well done to the manager and the team. Thanks again.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by John B (Resident) on Wednesday 22 March 2017. Relates to March 2017.
I was in Eastbourne Care Home to complete my preparation for going home after 2 months in hospital. I was very well looked after by caring staff whose humour and style suited me well. The food was good and tasty far outshining what the hospitals could provide.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret R (Friend of Resident) on Tuesday 21 March 2017. Relates to March 2017.
My friend has been in this home since June 2015 and is very happy with all the staff and her social care and surroundings. Everyone treats her with love and respect and seldom are there are problems, which are then quickly and easily resolved. The home has been taken over and a lot of improvements have taken place, both with the resident care and attention but also with the modernisation of the building. Such as decoration of the bedrooms, a new wet room, proposed coffee lounge and painting and decoration throughout the building. Congratulations to all the staff and management who are totally responsible for her happy environment and trying to keep her positive.
How likely would you be to recommend Eastbourne Care Home? Likely
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Review submitted from a Postal Card by Brenda S (Resident) on Friday 17 March 2017. Relates to February 2017.
I found Eastbourne a friendly homely place. The food is good, homemade, tasty, plenty of it.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Postal Card by Sonia D (Daughter of Resident) on Monday 18 July 2016. Relates to May 2016.
May was a worrying month wondering if my dad was going to be allowed to reside in Eastbourne but the staff made it a whole lot easier as they treat my father as though he was already a permanent resident and now that he is permanent it has been like a large weight lifted off mine and his shoulders, so a big thank you and lots of praise to the staff for helping in a brilliant way.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Postal Card by Sheila B (Resident) on Monday 22 February 2016. Relates to January 2016.
I've been in other care homes and Eastbourne is much better, the staff were very helpful.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Website Submission by Vernon M (Son of Resident) on Tuesday 16 February 2016. Relates to February 2016.
My mother was recently resident at Eastbourne Care Home, Darlington. This was initially for assessment/reablement and then end of life care.
We cannot speak highly enough of the staff and management at the Home. Inevitably they are very busy people, but managed to find time for the kindness and concern that makes so much difference and gives some quality to this distressing stage of life. My mother repeatedly spoke highly of the staff and said she would like others to know of their kindness.
In turn, as her next of kin, we were ourselves both helped and greatly touched by the support, friendliness, warmth and caring we received. In no small measure, it enabled us to cope.
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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Review submitted from a Postal Card by Helen (Daughter of Resident) on Monday 15 February 2016. Relates to February 2016.
My mother came into Eastbourne Care Home from hospital for rehabilitation. She has been well cared for with lovely staff and has been given physio and is now able to return home, which at 97yrs is wonderful. All the staff are approachable and helpful and can't do enough to help them.
How likely would you be to recommend Eastbourne Care Home? Likely
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Review submitted from a Postal Card by B C (Daughter of Resident) on Tuesday 5 January 2016. Relates to December 2015.
My mum recently stayed here for 3 months due to ill health. She enjoyed her time here. I am happy with the care she received. All staff here were AMAZING, all lovely. My mum has since returned home and is receiving home carers from another provider. I wish Eastbourne carers could continue her care. They are brilliant! Could not recommend more! Will miss all the staff!
How likely would you be to recommend Eastbourne Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Eastbourne Care Home
There are currently no Care Home Idol entrants who have performed at Eastbourne Care Home
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