Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF
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9.5 77 Reviews
  • Eastbourne Care Home, Darlington
Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care.

There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal touch to help them settle in and feel at home. Across the home there are also spacious living areas, two dining areas where residents can enjoy varied, home cooked meals and snacks and a great outdoors area including a Memory Garden. There is also a café onsite and a hairdressing salon too, giving residents lots of opportunities to socialise and relax.

Care professionals work hard to create an environment where residents feel at home and engaged in the home's community. There are plenty of activities arranged on a regular basis and the team always cater for celebrations for residents and their loved ones.

Eastbourne Care Home welcomes visitors, so please get in touch if you'd like to learn more or to book a tour.
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Care Provided by Eastbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Eastbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (41)

Eastbourne Care Home Reviews (77)

9.5

Eastbourne Care Home has a Review Score of 9.5 (9.549) out of 10, based on 34 reviews in the last 2 years.
Over all time Eastbourne Care Home has 77 reviews.

Overall Experience
  • 47
  • 24
  • 3
  • 1
  • 2
Date Published
  • 77
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  • 34
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Reviewer Connection to Eastbourne Care Home
  • 27
  • 12
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 21-40
Review from Kenneth B (Husband of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been very well looked after. All staff and management are always there to help. I think that I would recommend this care home to anyone.
Thank you for all your help for my wife.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We're glad to hear that our team has been helpful, and we're honoured to be able to support both you and your wife.
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Review from D H (Son-in-law of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was the first time visiting my mother-in-law, and was very impressed with the home.
Very happy with the manager and all the staff are lovely, kind and professional.
Mother-in-law very happy and looks very well.
I have no worries or problems with the home or her care.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We're glad to hear that you were impressed with our home, and that your mother-in-law is happy and that our staff provided a warm welcome.
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Review from P E (Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in this excellent well-run home, March 2024 will complete two years. The current management and the staff are wonderful. Pleasant with cheerful 'good morning' greetings. The speed of the leader is the speed of the team. She has a smile for me at 84 years old to a 19-year-old carer. The main manager
to cleaners all lovely people.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We're thrilled to hear that you've had such a positive experience in our home and that our staff have made a cheerful atmosphere.
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Review from T S (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time, my dad has resided here at Eastbourne Care Home, all staff and management have been extremely helpful, nice and polite. I would recommend it to anyone.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We appreciate your kind words about our staff and management and your recommendation means a lot to us.
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Review from Leah B (Niece of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very well cared for. The activities and entertainment are excellent. All staff are friendly.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We are delighted to hear that your aunt is well cared for and that our staff are making a positive impact.
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Review from K C (Son of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here a year and a half now and has received excellent care during this time. Staff are very professional and friendly tending to Mum's needs. When visiting you're welcomed with a smile and a cup of tea.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We're delighted to hear that your mum has received excellent care and that our staff's professionalism and friendliness have made a positive impact.
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Review from W L (Daughter-in-law of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastbourne Care Home is a home-from-home for my father-in-law. He loves it here and that is thanks to the wonderful staff the love and care given, even down to the kitchen staff, laundry and cleaners. They all give him a sense of security. We, his family highly recommend the home, a massive thank you
to all the staff and their devotion to all.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for taking the time to share your feedback about Eastbourne Care Home. We are thrilled to hear that your father-in-law is enjoying his time here and our staff are glad to be able to provide…read more
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Review from S B (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Eastbourne Care Home for nearly six years and loves every minute. Dad has a sound mind, and I have never heard Dad once call any of the staff. They are brilliant with him not only with Dad but with all the family. Always a friendly smile and always a cup of tea and a chat. As soon
as you walk into the home, it's like home from home. You should be proud of all your staff!
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We are thrilled to hear that your dad is loving every minute, and your praise towards our staff is highly appreciated.
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Review from D S (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time that I have visited my mam she has been shown care, kindness and consideration. She has said many times that she is very happy living there.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
We greatly appreciate your feedback on your visits to Eastbourne Care Home. We are glad to hear that your mother has experienced care, kindness, and is happy living here.
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Review from A K (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff kind and helpful to my mum and me. The staff have been patient with her when she has been in an awkward mood. She likes the food and there is always plenty of it. Her room is always clean. Security is tight. She is always clean and dressed. She is unable to take part in
activities now but she was often in the lounge participating in activities. I am satisfied overall with her care and attention.
Reply from Gracie, Marketing Assistant at Eastbourne Care Home
Thank you for your feedback on Eastbourne Care Home. We are delighted to hear that our staff have been kind and helpful to both yourself and your mum.
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Review from C E (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all staff very caring, they sort any queries out, sort out medication and look after Mam. Mam is very settled and also says the staff all talk to her.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
We appreciate your feedback and we are glad to hear your mother has settled with the help of our staff's care and support.
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Review from Fred A (Husband of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have the highest regard and thanks to all the staff here. Just can’t think of anything else to say, anything else to thank you all for what you do for me and my wife. Many, many thanks to you all.
Reply from Gracie, Marketing Assistant at Eastbourne Care Home
Thank you for your feedback on Eastbourne Care Home. We are delighted that we are able to provide care and support for you and your wife.
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Review from Mike H (Husband of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Seen a change in my wife since coming out of the hospital, moving downstairs and getting more care. The staff are a great lot.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for taking the time to leave us a review. We appreciate the feedback and we will work to improve the areas that fall below the 5-star rating.
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Review from P B (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, carers and nursing are very professional. The cleaning teams provide an excellent service. Beyond clinical duties, they all develop a personal level relationship with residents and family visitors that creates a wider family and friendly atmosphere. In turn, this makes for a very pleasant
residency.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your feedback on Eastbourne Care Home. We're delighted that our staff, carers, nurses, and cleaning teams, have contributed to a pleasant and friendly experience for you and our…read more
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Review from A R (Sister of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not a great experience at all. Regularly visiting my sister who would be lying in wet pads and a dirty bed.
Unable to get the care home to understand my sister needed a lot more support than she was getting.
Over 25 minutes once the bell was rang before someone finally came to help. Often we had struggled
ourselves to do the task we rang the bell for.
Alternative menu (non-existent). Showers are regularly missed (5 weeks my sister went without one) and don’t ask cause you won’t get.
Reply from William Doutch, Marketing Assistant at Eastbourne Care Home
Thank you for your review.
We would like to sincerely apologise that you feel the quality of care provided to your loved one was not of the usual high standard we expect at Eastbourne.

We take…read more
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Review from J T (Daughter of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
It’s very difficult to try and warn people of this care home in a review, but I will try my very best.
It’s been the worst experience you could imagine and my poor mum has been so stressed living here she’s actually got a bald patch from constantly pulling her hair. This was mentioned to the home..
but guess what.. nobody came to talk with us and the upper management and nurses were unapproachable, we found that out very quickly.
Left in drenched pads, drenched bed. Covered in coffee, left lying down to drink hot drinks (I have photos). I was constantly telling the home she isn’t independent but fell on deaf ears.
Obviously some days mum could be more independent and then some absolutely not.
The care home failed to see this in the year mum has been with them.
5 weeks once without shower so you can imagine how my mum felt. She was ready for pouring her water jug over her head to feel clean. Good luck if you choose this home.
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Review from Jackie C (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely first class home - could not fault it in any aspect. All the staff are so friendly and so willing to help. My father stayed here for four weeks, and he had nothing but praise and loved the food!
Would definitely recommend this well-run establishment to anyone.
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Review from D C (Friend of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend a number of times and always found the staff very friendly, helpful and kind as well as efficient and competent. There is a lovely family atmosphere and I would be more than happy to be a resident here myself if the need arose.
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Review from Tracey G (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who passed away in December 2021, had lovely carers who were kind, attentive, willing to go that extra mile. They were fantastic. This Care Home is warm, loving with a big heart, dedicated agency, and staff. I’m proud to say, she was in Eastbourne Care Home, at times they were run crazy but
never faltered in the level of care. Thank you for looking after my mum. Dedication to the end.
Reply from Sandra Carr, Operations Director at Eastbourne Care Home
Many thanks for taking the time to send such lovely feedback, it is most appreciated.
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Review from C H (Mother of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eastbourne Care Home supported my daughter after brain surgery. The manager and her staff are friendly, caring, and supportive.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Eastbourne Care Home is calculated as follows: ( (260 Excellents x 5) + (101 Goods x 4) + (35 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 399 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Tara

Tara Groza

Job Title: Home Manager Joined: 2025

Tara is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Tara leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne Care Home to verify any information. View our terms and conditions. Eastbourne Care Home has an Enhanced Service - more info.