Berwick Care Home, Berwick-upon-Tweed, Northumberland
Berwick Care Home, Berwick-upon-Tweed, Northumberland
Berwick Care Home, Berwick-upon-Tweed, Northumberland

Providing care and support for both the frail, elderly and those living with dementia, Berwick Care Home is located in Berwick-upon-Tweed in Northumberland.

Respite care is also an option at Berwick. This allows carers to have a break and is always handy for families when planning holidays.

The home has recently been refurbished to a modern standard. Outside the home, there is a large, enclosed garden area which provides residents with a secure and tranquil outdoor environment.

Group: Ultima Care Centres (No1) Ltd

Person in charge: Geraldine Wilson (Interim Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Berwick Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Berwick Care Home has a Review Score of 8.8 (8.785)

The Review Score of 8.8 (maximum of 10) for Berwick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Berwick Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.368 for Berwick Care Home is calculated as follows: ( (56 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 106 Ratings = 4.368

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Berwick Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Berwick Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Berwick Care Home

  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Pleasant, helpful staff. Lovely rooms and a very efficient manager.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jacqueline Coulson, Home Manager at Berwick Care Home responded to this review on 05 Sep 2017:

Thank you, Jacquie, for your feedback, it is very much appreciated. I am so pleased you and your friend have had a positive experience of Berwick Care Home. All feedback, good and bad, is welcome as this then allows us to continually review our service for the benefit of our residents and ensure positive resident experiences is paramount. Thank you again.

Excellent service across the board. You are made to feel at home, food outstanding, excellent choice.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jaqueline Coulson, Home Manager at Berwick Care Home responded to this review on 25 Jul 2017:

Thank you, David, for your feedback, it is so nice to hear you have had a positive experience of the home and I will share your feedback with the team. Regards Jackie Coulson - Home Manager.

From the moment you walk through the front door you are met with a warm welcome and feel as if you are entering a 'home from home'. The rooms are individually tailored to each resident and filled with their own possessions. There are light and airy sitting rooms overlooking a walled garden and a conservatory. The team is led by the new manager and she inspires her staff with her caring attitude and high standards.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jackie Coulson, Home Manager at Berwick Care Home responded to this review on 11 Jul 2017:

Dear Nicola, thank you so much for taking the time to complete this review. It is so lovely to hear your positive comments and that you feel it is a home from home. The ethos of the home is 'it is the resident's home' and should be treated as so. We welcome all visitors as to it enhances our residents lives. Thank you again for your kind comments and I will ensure they are passed onto the team here at Berwick.

The nursing care over the last 9 years has been excellent and consistent. It is a very hard thing to do, to nurse frail patients without injury or accident or infection over such a long period. I feel the Berwick Care Home is patient centred and this comes out in their attitude to working with relatives and close family.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jackie Coulson, Home Manager at Berwick Care Home responded to this review on 30 Jun 2017:

Dear Adrian, Thank you for taking the time to complete this feedback. Your comments are valued and appreciated, I will ensure they are fed back to the team at Berwick care Home. It is extremely lovely to hear of yours and your loved ones positive experience of Berwick Care Home. Our aim is to ensure all residents receive a person-centred approach to their care and an important part of this is relatives, friends participation, in partnership with the Home. once again thank you, kind regards Jackie Coulson, Home Manager

My father is a resident and I am very happy with the care he receives. It is a time of changes for the home with new owners and now a new manager, but I feel the transition has been done with no issues for the residents and I look forward to seeing the new ideas that come with a new management and team start to show. Pleased the home is in the midst of decoration as this did let it down.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jackie Coulson, Home Manager at Berwick Care Home responded to this review on 06 Jun 2017:

At Berwick Care Home we value all feedback good and bad as this allows us the opportunity to review and develop our service delivery thus ensuring our residents receive the best possible care and quality of service.

Having already filled in and sent one of these cards, my opinion has not changed and 7 months from entering this home my husband still has not got a suitable chair to sit in despite being measured for one on 3/12/15. I am awaiting an appointment with the Regional Manager which was postponed on 27/1/16.

How likely would you be to recommend Berwick Care Home? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Frances Ponton, Home Manager at Berwick Care Home responded to this review on 26 Feb 2016:

Hello Pauline, thank you for taking the time to review Berwick Care Home. Since receiving this review, I have since spoken with you and talked through everything you have mentioned. As discussed, if you have any further concerns please contact me so we can work to resolve these. Best wishes, Frances.

Very good.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother in law moved into home in December suffering with dementia. Since deciding on the home we have had excellent service from all staff. Everything explained to us and being able to approach all staff with ease. Food and accommodation excellent. Also activities are very good every afternoon which helps stimulate my mother in laws mind. Always carers available.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy and settled. A lovely caring and calming environment. The staff are lovely.

How likely would you be to recommend Berwick Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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