La Cura House

North Road, Berwick-upon-Tweed TD15 1PL
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9.4 70 Reviews
  • La Cura House, Berwick-upon-Tweed
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Berwick Care Ltd

Person in charge

  • Tracy Wiggans (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
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La Cura House Reviews (70)

9.4

La Cura House has a Review Score of 9.4 (9.393) out of 10, based on 9 reviews in the last 2 years.
Over all time La Cura House has 70 reviews.

Overall Experience
  • 39
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Date Published
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Reviewer Connection to La Cura House
  • 24
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Total of 70, showing 41-60
Review from N S (Son of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly care home with excellent staff. My father was given excellent attention throughout his stay. The care home was very accommodating to all the families needs, given the personal touch, and going the extra mile. Thank you.
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Review from Mary L (Niece of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt that my uncle was well cared for and had good support while he was in care. We could phone and speak to anyone at any time and they kept us updated with his illness to the end.
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Review from Ellen W (Sister of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in this care home for just over a month. His care and attention was second to none. This home, to his family, was more like a first-class hotel.
We can only say 'thank you' which is a poor substitute for the care given to him.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you so very much for you lovely review. We are happy the under the painful circumstances that you felt you received the care and attention that you all so deserved.

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Review from M H (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the kindness and care which my husband has been shown since he went into the care home on February 1st 2019. It has been a big step for both of us and obviously he would prefer to be at home, but as his Parkinson's makes him unable to stand or even walk, this is not possible.
The carers are attentive, always pleasant and treat him like a friend. He appreciates all that they do for him and they show him great respect.
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Review from Louvain J (Daughter-in-law of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father received sympathetic care appropriate to his needs and wishes from his admission to the care home until his death.
He was treated with kindness and given appropriate nursing care for his needs.
All the family and friends were made very welcome when visiting.
His death was very peaceful
and we were all made to feel comfortable with the situation.
Thank you.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you very much for your kind words, it was our pleasure caring for your father and our thoughts and wishes are with you all.

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Review from Patricia H (Respite Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time Mum had spent time in Berwick Care Home. On arrival, we were met by extremely professional and caring staff who helped settle Mum in very quickly. The home has a very warm friendly and safe feeling and I had no hesitation leaving Mum. When we picked her up she was happy to see
us but not in any rush to get away - for me that was very comforting. I have no hesitation recommending this home to anyone and it will certainly be the preferred option for respite care going forward. Thank you so much.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Patricia, thank you very much for your lovely review of kind words. It was a pleasure supporting your mother in law and we look forward to supporting you all in the near future.

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Review from Ann B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for almost 2 years and is well settled. I feel confident leaving him in your care and I know from experience that I will be contacted if there is a serious issue. I feel the staff at Berwick Care Home are very caring and on the whole very good with dad, even when he is
sometimes difficult. I visit at least twice a week and it's good as I know the staff well.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you Ann for your review, we are pleased that you feel confident that your dad is well cared for.

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Review from Stuart G (Resident) assisted by family/friend published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities in a modern care home that is well maintained. Staff are very friendly and efficient, food excellent and I have thoroughly enjoyed my stay.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Stuart, it was a pleasure to support you during your stay with us. We all wish you well for the future and look forward to you visiting us.

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Review from Carole S (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad had lived at Berwick Care Home for the last 2 years. His physical health had dramatically worsened in the last 9 months.
His increasing extra needs were always taken into account and dealt with accordingly and his increased need for safety, security and dignity were always of prime importance.
He became unable to eat "proper" food and had to have everything pureed. He did not like this at all but the kitchen staff became ingenious at preparing various titbits to tempt him and indeed all the care staff also were known to make an input.
As dad's mental health was not an issue, all who passed his door would give him a cheery hello and passed the time of day with him, however busy they were. I know my dad always appreciated this.
He, unfortunately, died this month and the genuine concern for him (and me) was plain to see.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your review Carol, he will be sadly missed but never forgotten.

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Review from C H (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff team were friendly and had a good rapport with my dad.
The manager explained that the room my dad had wasn't the best but it was situated next to the nurses' office so they could keep an eye on him.
My dad is very poorly and was in for 2 weeks respite care so I was satisfied with this arrangement.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your review and please do not hesitate to ask for any other assistance.

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Review from Pat H (Partner of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very kind and helpful and were happy to help when asked.
We were offered a better room but it was further away from the nurses' station and it was easier for staff to check on my partner in the room offered.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your review. Please do not hesitate to speak with our very helpful staff team.

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Review from Jennifer C (Next of Kin) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was only in the care home for three weeks before she died.
During those weeks, she was so well cared for - she was kept so clean and comfortable and the staff treated her with great dignity, up to the end.
My husband and I were looked after so well. We always found the staff friendly and
nothing was any trouble.
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Review from F B (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From day one of my dad going into this care home, he was made to feel very welcome. He is treated with respect and dignity at all times.
All the staff are extremely kind, caring and considerate and he enjoys their company very much. They are full of fun and always have a chat and laugh with him.
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Review from Janette S (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well cared for and has been since he first came into this care home.
All the staff are very pleasant to me and in caring for my husband. That I appreciate this very much both to the staff and the patient care he gets. Thank you all.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Jeanette. Thank you very much for you kind words. We take great pride in caring for your husband. I will ensure the team are made aware of your review and receive your positive thoughts as deserved.

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Review from Pat H (Friend of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my three hour visit to my school friend of more than 60 years, I was very impressed by the caring and sympathetic ways she was treated by the staff. She seemed quite contented.
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Review from A S (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so lovely and patient with my Mum. Nothing is ever a bother for them to do something for her. Mum says the food is really good and she enjoys it. I can't thank all the staff enough for helping her settle in and make it her home.
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Review from Duncan R (Son of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is very settled and well cared for. The staff are really good and the atmosphere in the home reflects this. It is nice that mother gets the occasional trip out in the minibus to garden centres for coffee and a look around.


The whole place smells clean and it is very good to see so many smiling

faces, both staff and residents.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Dear Mr R,
Thank you very much for your review of our home.
Please continue to leave us your feedback when you visit as this is important to us in order to continue with the positive progress and improvements in our home.

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Review from Maureen H (Daughter of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is now an extremely well-led care home. All the staff I have had contact with, from the manager, nurses, care assistants, catering and housekeeping staff are to be congratulated. The care and attention my father receives is second to none, everyone greets him and our family with the same level
of friendliness, he is always treated with dignity and his opinion/choices matter. Twelve months ago when our family were told my father could no longer live at home we had a difficult decision to make in choosing a new home for him, I am pleased to say that we do not regret choosing this one.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you very much for your review of Berwick Care Home. Your kind words and recognition of the team are very much appreciated. It is our pleasure that we have the honour to care for your father and will continue to do so to the best of our ability.

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Review from Vicky D (Daughter-in-law of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic communication before Dad went into Berwick Care Home. His welcome on arrival was so caring and welcoming from all the staff. When visiting Dad we are always made welcome. Nothing is a problem. His care is fantastic and as he said to us today it's like "Home from Home". The manager is just
brilliant.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Dear Vicky, Thank you very much for such a lovely review. Our home is so welcoming due to having such a fantastic dedicated team of staff, who certainly put care and support first in everything they do. We aim to ensure that Berwick Care Home is as exactly as you have stated 'home from home' and we all look forward to the much brighter future.

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Review from K T (Friend of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend (for whom I act as next of kin) very much enjoys his outings with the local stroke club. Recently he has needed to be accompanied by a carer and I was impressed and delighted that Berwick CareHome has offered to provide one. The home will also assist with transport so that the club no longer
have to pay for taxis./ This is a great outcome.
Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Katherine,
Thank you very much for your review. We aim to ensure that all of our residents maintain as much independence as possible. It is so good to see such big smiles on our resident's faces. This is down to having such a dedicated team here at Berwick Care Home. We will continue to support as much as we can.

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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for La Cura House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for La Cura House is calculated as follows: ( (82 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for La Cura House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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