La Cura House

North Road, Berwick-upon-Tweed TD15 1PL
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9.4 70 Reviews
  • La Cura House, Berwick-upon-Tweed
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Berwick Care Ltd

Person in charge

  • Tracy Wiggans (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
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La Cura House Reviews (70)

9.4

La Cura House has a Review Score of 9.4 (9.393) out of 10, based on 9 reviews in the last 2 years.
Over all time La Cura House has 70 reviews.

Overall Experience
  • 39
  • 27
  • 3
  • 1
  • 0
Date Published
  • 70
  • 6
  • 8
  • 9
  • 61
Reviewer Connection to La Cura House
  • 24
  • 10
  • 8
  • 5
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  • 2
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  • 1
  • 1
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  • 1
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Total of 70, showing 61-70
Review from S T (Friend of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff very friendly and helpful. The standard of cleanliness is good. it's nice to see all the improvements happening to the home and when it is finished I believe it will be lovely.
Reply from Tracey Wiggans, Manager at La Cura House

Thank you very much for your feedback. Please continue to give us feedback as this is valued and important to us.

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Review from Jacquie R (Friend of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant, helpful staff. Lovely rooms and a very efficient manager.
Reply from Jacqueline Coulson, Home Manager at La Cura House

Thank you, Jacquie, for your feedback, it is very much appreciated. I am so pleased you and your friend have had a positive experience of Berwick Care Home. All feedback, good and bad, is welcome as this then allows us to continually review our service for the benefit of our residents and ensure positive resident experiences is paramount. Thank you again.

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Review from David C (Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service across the board. You are made to feel at home, food outstanding, excellent choice.
Reply from Jaqueline Coulson, Home Manager at La Cura House

Thank you, David, for your feedback, it is so nice to hear you have had a positive experience of the home and I will share your feedback with the team. Regards Jackie Coulson - Home Manager.

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Review from Nicola C (Wife of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk through the front door you are met with a warm welcome and feel as if you are entering a 'home from home'. The rooms are individually tailored to each resident and filled with their own possessions. There are light and airy sitting rooms overlooking a walled garden and a conservatory.
The team is led by the new manager and she inspires her staff with her caring attitude and high standards.
Reply from Jackie Coulson, Home Manager at La Cura House

Dear Nicola, thank you so much for taking the time to complete this review. It is so lovely to hear your positive comments and that you feel it is a home from home. The ethos of the home is 'it is the resident's home' and should be treated as so. We welcome all visitors as to it enhances our residents lives. Thank you again for your kind comments and I will ensure they are passed onto the team here at Berwick.

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Review from Adrian (Son of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing care over the last 9 years has been excellent and consistent. It is a very hard thing to do, to nurse frail patients without injury or accident or infection over such a long period. I feel the Berwick Care Home is patient centred and this comes out in their attitude to working with relatives
and close family.
Reply from Jackie Coulson, Home Manager at La Cura House

Dear Adrian, Thank you for taking the time to complete this feedback. Your comments are valued and appreciated, I will ensure they are fed back to the team at Berwick care Home. It is extremely lovely to hear of yours and your loved ones positive experience of Berwick Care Home. Our aim is to ensure all residents receive a person-centred approach to their care and an important part of this is relatives, friends participation, in partnership with the Home. once again thank you, kind regards Jackie Coulson, Home Manager

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Review from Susan S (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is a resident and I am very happy with the care he receives. It is a time of changes for the home with new owners and now a new manager, but I feel the transition has been done with no issues for the residents and I look forward to seeing the new ideas that come with a new management and team
start to show. Pleased the home is in the midst of decoration as this did let it down.
Reply from Jackie Coulson, Home Manager at La Cura House

At Berwick Care Home we value all feedback good and bad as this allows us the opportunity to review and develop our service delivery thus ensuring our residents receive the best possible care and quality of service.

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Review from Pauline O (Wife of Resident) published on 26 February 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Having already filled in and sent one of these cards, my opinion has not changed and 7 months from entering this home my husband still has not got a suitable chair to sit in despite being measured for one on 3/12/15. I am awaiting an appointment with the Regional Manager which was postponed on 27/1/16.
Reply from Frances Ponton, Home Manager at La Cura House

Hello Pauline, thank you for taking the time to review Berwick Care Home. Since receiving this review, I have since spoken with you and talked through everything you have mentioned. As discussed, if you have any further concerns please contact me so we can work to resolve these. Best wishes, Frances.

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Review from Collin T (Son of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from Jackie (Daughter-in-law of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law moved into home in December suffering with dementia. Since deciding on the home we have had excellent service from all staff. Everything explained to us and being able to approach all staff with ease. Food and accommodation excellent. Also activities are very good every afternoon which
helps stimulate my mother in laws mind. Always carers available.
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Review from Margaret T (Wife of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and settled. A lovely caring and calming environment. The staff are lovely.
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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for La Cura House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for La Cura House is calculated as follows: ( (82 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for La Cura House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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