Red Brick House

Victoria Terrace, Prudhoe NE42 5AE
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9.5 54 Reviews
  • Red Brick House, Prudhoe
The staff at Red Brick House Care Home strive to keep standards high but they also try to create an informal atmosphere, where residents, visitors and staff can relax. That’s important for everyone.

Red Brick House is located in the village of Prudhoe, about 10 miles west of Newcastle. Staff care for people in a professional, compassionate and welcoming environment, which caters for all the needs of the residents. It offers long-term care, as well as day and respite care for local residents. Nursing staff are trained in specialist cancer, stroke and dementia care. In fact, Red Brick House has the only specialised nursing dementia unit in West Northumberland.

A key factor in the consistently high quality of care at Red Brick House is the minimal staff turnover. There is a highly professional working environment, which is also relaxed and friendly, with plenty of support for staff, so it’s hardly surprising that people enjoy working there and don’t feel the need to move on.

Staff know how important it is for residents to retain their dignity, and that they each have individual needs. They do all they can to keep residents mentally and physically active, arranging regular excursions and encouraging residents who have particular hobbies or interests to continue with them.

Staff are confident that residents at Red Brick House feel safe and well cared for. That’s why, when people want to know what Red Brick House is like, they’re encouraged to talk to the residents, their families and friends.
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Care Provided by Red Brick House

Type of Service

    Nursing Home
  • For a maximum of 50 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Red Brick House to confirm what's included and get a personalised quote:

Contact Red Brick House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Dixon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Red Brick House Reviews (54)

9.5

Red Brick House has a Review Score of 9.5 (9.501) out of 10, based on 30 reviews in the last 2 years.
Over all time Red Brick House has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Red Brick House
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Total of 54, showing 1-20
Review from J N (Sister of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care both physically and mentally. Staff are well trained and well led. The residents always come first. Support staff, i.e., cleaners, etc., are also very friendly and caring. Manager and admin staff are excellent. Families always made welcome and well supported.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your fantastic review - your kind words and feedback will be shared with all our team.
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Review from S P (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been in Red Brick for just over 1 year now. The staff are brilliant with her and so friendly to whoever visits. They take brilliant care of my mom and all her needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your wonderful Red Brick House review, your feedback will be passed to all our team.
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Review from D H (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is happy and that's all I need to hear and I have no complaints.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your review, your lovely feedback will be shared with all the Red Brick House team.
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Review from Lucy S (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved from another care home. I was not comofrtable leaving her there to return to home to Australia. Now she is at Red Brick I am very comfortable that she is safe and well looked after. The staff are kind, considerate and caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for taking the time to leave a review about Red Brick House and for your trust in us to look after your mother. Your lovely feedback will be shared with all our team.
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Review from R K (Son of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
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Review from Carolyn C (Niece of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly greeting at the door. Very clean and well-kept. Food always looks nice when I have been over meal times.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your lovely review, your kind words and feedback will be shared with all the Red Brick House team.
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Review from Rebecca P (Granddaughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been within the home over the last few days due to my grandma being unwell and can honestly say the care and attention we have all received is amazing. My grandma is now well again and really happy and content. Couldn't ask for anything more such an amazing team and care home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your wonderful 5-star review, your lovely feedback will be shared with all the team.
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Review from Edna C (Friend of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During a year of visiting a resident I feel settled knowing that they are well cared for and safe 24/7. Residents have dignity at all times and have care from the staff which is carried out in a lovely manner. Every member of staff I've spoken with has confirmed to me Red Brick is a safe and caring
home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your review and lovely feedback, this will be shared with all our Red Brick House team.
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Review from Christine C (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam and Dad have both been in this care home. Both had excellent care but in my opinion, my dad received the best care. He has recently passed away and I was so impressed by the staff, particularly in his last two weeks - his end-of-life care was exceptional. Staff were so attentive and caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for taking the time to leave such a lovely review about the care given at Red Brick House. Your kind words and feedback will be passed to all our team.
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Review from Emma A (Granddaughter of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care given is excellent, I have no concerns at all. Staff are always friendly and caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your wonderful review, your feedback will be passed to all our Red Brick House team.
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Review from J C (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Clean and doesn't smell. Mother likes the food. Not much stimulation as she is blind and deaf.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your honest review, your feedback will be shared with our team so we can look to improve what we can offer at Red Brick House.
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Review from Joanne H (Niece of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Anne, my auntie, has been living at Red Brick since September. She has settled well, which is a huge relief. The staff are kind, there's always a warm atmosphere when I visit. Anne is very deaf so I hoped her whiteboard would be used through the day but often I arrived and have to ask for it to be found
- so I doubt Anne is being communicated with as much as she could.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your review your feedback will be shared with our team so we can enhancing your auntie's stay at Red Brick House.
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Review from Mark R (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited mother on mothering sunday and as always greeted with a warm welcome by care team members. Mother was in her room watching TV with a fresh cup of coffee. Care team acknowledged my arrival and made a point of entering room to make a fuss about mothers flowers. Mother was relaxed, comfortable
in what is always a warm clean and friendly environment. Made a point of speaking to senior carer before departing and find their manner of articulating mothers well-being reassuring. Confident mother is treated as an individual with dignity, respect in a caring and friendly environment.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your wonderful review of our home and the care of your lovely mother, your kind words and feedback will be passed to all the Red Brick House team.
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Review from C F (Son of Resident) published on 22 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are first class in providing an excellent care service for my father who has late stage dementia. I have always been impressed by their devotion and patience often in difficult situations to make him as comfortable as possible. Knowing how well he is being cared for has been very reassuring
to the family.
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Review from Mary U (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff very caring and very helpful at all times. I have no worries and will certainly use Red Brick House again in the next 2/3 months. All the staff treated me with respect which made me feel confident my husband was being cared for in a very safe caring environment.
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Review from J N (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident she has been well looked after. All the staff are lovely, I never worry as I know she is safe. The staff are always smiling here to help and make mum smile.
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Review from Claire H (Wife of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff were excellent in their communication with me regarding a respite room for my husband. They could not have been more helpful.The care staff were very friendly and welcoming. My husband enjoyed his meals especially teatime, as if it seemed as if there was a treat everyday. Visitors were
welcomed and thought that my husband was well cared for. He prefers being at home but did not find his stay upsetting and returned home on good form.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThankyou for your lovely review and feedback about Red Brick House, your words will be shared with all our team.
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Review from Janis T (Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving in at first it was hard, but I got used to it. It is nice and the staff are very helpful and nice, well manners, food is good kitchen make what you ask for.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for your lovely review, we are really glad to hear you are happy and settled with us at Red Brick House.
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Review from Shirley S (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very nice to visit, staff always friendly and happy to see you. Mam always well cared for. Room very clean.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick HouseThank you for such a lovely review, your positive feedback and kind comments will be passed to all our team.
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Review from L A R (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Redbrick has proven to be an excellent choice of care facility for our mother. She was at another provider and went down hill quiet quickly. Once moving her to Redbrick, after an initial settling in period, she was encourage to join activities and started interacting with staff and other residents
which is wonderful. The staff are interactive and supportive of her dementia needs. We find the home communicate well giving updates and reassurances which is a blessing at what can be difficult and upsetting times. Thank you for all your hard work.
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Current Review Score: 9.5 (9.501)

Overview of Review Score

The Review Score of 9.5 (9.501) out of 10 for Red Brick House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.501 for Red Brick House is calculated as follows: ( (213 Excellents x 5) + (113 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 357 Ratings = 4.501
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Brick House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Red Brick House

What types of Care is Red Brick House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Red Brick House have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Red Brick House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Brick House to the centre of Prudhoe?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Red Brick House to verify any information. View our terms and conditions. Red Brick House has an Enhanced Service - more info.