Red Brick House

Victoria Terrace, Prudhoe NE42 5AE
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9.6 42 Reviews
  • Red Brick House, Prudhoe
The staff at Red Brick House Care Home strive to keep standards high but they also try to create an informal atmosphere, where residents, visitors and staff can relax. That’s important for everyone.

Red Brick House is located in the village of Prudhoe, about 10 miles west of Newcastle. Staff care for people in a professional, compassionate and welcoming environment, which caters for all the needs of the residents. It offers long-term care, as well as day and respite care for local residents. Nursing staff are trained in specialist cancer, stroke and dementia care. In fact, Red Brick House has the only specialised nursing dementia unit in West Northumberland.

A key factor in the consistently high quality of care at Red Brick House is the minimal staff turnover. There is a highly professional working environment, which is also relaxed and friendly, with plenty of support for staff, so it’s hardly surprising that people enjoy working there and don’t feel the need to move on.

Staff know how important it is for residents to retain their dignity, and that they each have individual needs. They do all they can to keep residents mentally and physically active, arranging regular excursions and encouraging residents who have particular hobbies or interests to continue with them.

Staff are confident that residents at Red Brick House feel safe and well cared for. That’s why, when people want to know what Red Brick House is like, they’re encouraged to talk to the residents, their families and friends.
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Care Provided by Red Brick House

Type of Service

    Nursing Home
  • For a maximum of 50 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Maria Dixon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Red Brick House Reviews (42)

9.6

Red Brick House has a Review Score of 9.6 (9.564) out of 10, based on 17 reviews in the last 2 years.
Over all time Red Brick House has 42 reviews.

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Reviewer Connection to Red Brick House
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Total of 42, showing 1-20
Review from J N (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident she has been well looked after. All the staff are lovely, I never worry as I know she is safe. The staff are always smiling here to help and make mum smile.
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Review from Claire H (Wife of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff were excellent in their communication with me regarding a respite room for my husband. They could not have been more helpful.The care staff were very friendly and welcoming. My husband enjoyed his meals especially teatime, as if it seemed as if there was a treat everyday. Visitors were
welcomed and thought that my husband was well cared for. He prefers being at home but did not find his stay upsetting and returned home on good form.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thankyou for your lovely review and feedback about Red Brick House, your words will be shared with all our team.
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Review from Janis T (Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving in at first it was hard, but I got used to it. It is nice and the staff are very helpful and nice, well manners, food is good kitchen make what you ask for.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your lovely review, we are really glad to hear you are happy and settled with us at Red Brick House.
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Review from Shirley S (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very nice to visit, staff always friendly and happy to see you. Mam always well cared for. Room very clean.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for such a lovely review, your positive feedback and kind comments will be passed to all our team.
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Review from M R (Son of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Team are always very welcoming, warm and friendly, make a point of updating me on how mother is doing when I arrive.
My observations are that mother is always treat with the upmost respect and dignity at all times. Treat as Individuals tailoring care to the needs of their personalities. In mothers
case will be encouraged to participate in activities but never forced to do anything. Witness the banter, joking on between carers and residents, loving caring atmosphere.
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Review from L A R (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Redbrick has proven to be an excellent choice of care facility for our mother. She was at another provider and went down hill quiet quickly. Once moving her to Redbrick, after an initial settling in period, she was encourage to join activities and started interacting with staff and other residents
which is wonderful. The staff are interactive and supportive of her dementia needs. We find the home communicate well giving updates and reassurances which is a blessing at what can be difficult and upsetting times. Thank you for all your hard work.
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Review from K M (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Red Brick for 2 months now and has really settled in. My dad absolutely loves his freedom and needs to go out everyday. This is not necessarily the norm for the residential home. However they could not have been kinder or more facilitating to his needs. Absolutely tremendous.
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Review from S B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Rely on staff to update us (family) on my mam's health and well-being as unfortunately she has dementia so is unable to tell us herself. Feel not always informed and notified.
My mam is not always treated with dignity in terms of her state of dress (often wearing t-short/top but not bra top)
Could
be more communication with my mam by staff as can be dismissive and show lack of patience/care.
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Review from D A (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care for my mother is good. Staff helpful and pleasant.
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Review from R P (Granddaughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Grandma moved into Redbrick She has settled really well. The staff meet all her needs and love to have a laugh and chat. Her room suits her needs perfectly as she isn't the most mobile on her feet and She can find it easily. The activities the home has on daily keep her busy and entertained.
Couldn't be happier with the care provided.
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Review from Michelle A (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam is well cared for she gets on well with the staff. Staff are friendly and professional to my mam and to our family . Although the staff can sometimes lack in communication with family with concerns or what has been happening with Mam
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your review and valuable feedback for the team, this will be passed to our Colleagues.
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Review from D J (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From Day one, I felt comfortable with my mother beng in the care of the lovely staff at Red Brick. Not an easy decision after caring for my mother for so long preciously.
But, the staff assured me and updated me and always pleasant, understanding and happy.
They are angels in disguise and should have
more recognition for the very hard work they do. Thank you.
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Review from V R (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law went into Red Brick House 3 weeks ago end of life. The staff have been exceptional in the care they provided. His room was clean comfortable and in an area where he could be observed towards the later days of his life. The staff kept us updated as he deteriorated. They were professional
friendly and kind.
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Review from E M (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff have excellent communication skills with residents/each other/families. Nursing care of an excellent standard so that families know their relative is being well looked after. Each resident is treated with dignity and respect and as an actual individual. All round teamwork is evident in keeping
relative comfortable.
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Review from C T (Wife of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Red Brick House are excellent. They are very caring and professional. My husband is very well looked after a safe. He has a comfortable room and the food is very good.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your wonderful review, your amazing feedback will be shared with all our team.
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Review from G G (Husband of Resident) assisted by family/friend published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were incredible. I honestly don't know how they do the job they do as there is so much sadness. They always had a smile for my wife and me, a kind action that helped me enormously.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your lovely, kind words that will be shared with all our team. We are also privileged to see happiness which makes our work worthwhile and your praise will mean the world to the team.
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Review from K B (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The warmth and the understanding we all received from the staff were amazing and Mum's care was dealt with, with dignity and compassion. Thank you especially for taking such good care of my dad who would have been lost without you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your lovely review and kind words that will be shared with all our team.
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Review from J D (Partner of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot speak highly enough of all the staff at Red Brick House The family and I have always been made to feel welcome and appreciate the care, dignity and dedication which they show to the residents. After visiting we can leave knowing our family member is in good hands.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your wonderful review, your lovely feedback will be shared with our Red Brick House team.
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Review from William B (Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care couldn't be better.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for this amazing 5-star review, your feedback is very much appreciated.
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Review from Margie H (Sister of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We've always found communication very good. He always praises the staff's care. Food and drinks are good. we feel that she is in good hands.
Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House
Thank you for your lovely review, your kind words will be passed to the team.
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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Red Brick House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.564 for Red Brick House is calculated as follows: ( (132 Excellents x 5) + (53 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.564
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Brick House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Red Brick House

What types of Care is Red Brick House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Red Brick House have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Red Brick House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Brick House to the centre of Prudhoe?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Red Brick House to verify any information. View our terms and conditions. Red Brick House has an Enhanced Service - more info.