Red Brick House

Victoria Terrace, Prudhoe NE42 5AE
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9.6 41 Reviews
  • Red Brick House, Prudhoe
The staff at Red Brick House Care Home strive to keep standards high but they also try to create an informal atmosphere, where residents, visitors and staff can relax. That’s important for everyone.

Red Brick House is located in the village of Prudhoe, about 10 miles west of Newcastle. Staff care for people in a professional, compassionate and welcoming environment, which caters for all the needs of the residents. It offers long-term care, as well as day and respite care for local residents. Nursing staff are trained in specialist cancer, stroke and dementia care. In fact, Red Brick House has the only specialised nursing dementia unit in West Northumberland.

A key factor in the consistently high quality of care at Red Brick House is the minimal staff turnover. There is a highly professional working environment, which is also relaxed and friendly, with plenty of support for staff, so it’s hardly surprising that people enjoy working there and don’t feel the need to move on.

Staff know how important it is for residents to retain their dignity, and that they each have individual needs. They do all they can to keep residents mentally and physically active, arranging regular excursions and encouraging residents who have particular hobbies or interests to continue with them.

Staff are confident that residents at Red Brick House feel safe and well cared for. That’s why, when people want to know what Red Brick House is like, they’re encouraged to talk to the residents, their families and friends.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 50 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Maria Dixon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Red Brick House Reviews (41)

Total of 41, showing 21-40
9.6

Red Brick House has a Review Score of 9.6 (9.557) out of 10, based on 17 reviews in the last 2 years. Over all time Red Brick House has 41 reviews.

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  • 23
  • 15
  • 2
  • 0
  • 1

Date Published

41
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Review from Brian C (Son of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was moved to the Red Brick five weeks ago from the hospital on a temporary basis until a care package is put in place. In the meantime, the care home has fulfilled his needs, and the staff are very helpful.

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Review from Joan N (Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very desirable and run with perfection and care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your fantastic review - this will be passed on to the team.

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Review from J M (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been living in Red Brick for nearly six years. Could moment on the food and activities as its a closed door at meal times. No relatives in the dining room. I don't know what the food is like but when I asked what mam has eaten the choices sound very varied and nutritious. Man is nearing the
end of her life and has little to no mobility, and no comprehension so can't participate in activities. Laundy is still the letdown. Shrinking and other people's clothes in mams drawers or she is wearing them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Your feedback is very important to us, and your comments will be passed to the team. Thank you for taking the time to write your review and your fantastic star ratings.

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Review from Derek C (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second time here, the first time was very good so good that I come back for more. I will be back a third time when my home life gets too much and when the home has a space for me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for such lovely words - you are always more than welcome at Red Brick House.

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Review from J N (Sister of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Red Brick for several years. She is well looked after and very happy. The staff are caring and get to know family members.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely comments and for taking the time to review us.

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Review from G L (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is cared for by lovely staff whom she feels very safe with. A carer recently gave my mam a huge hug and danced with her welcoming her back after her outing. Smiles all around.
Would love to see more of this where residents and carers are one, not isolated away from each other, or residents asleep
with heads on tables or their knees. Visitors find this most upsetting. Compassion human touch and interaction must overrule boredom. Praise was given to the new management, staff, new ideas, and new refurbishment. Although would love more bedrooms (Mam's) to be refurbished too, as well as the staircase. Praise also given to all the regular stoic staff who have braved the last two years of covid restrictions. Senior carers are always informative and listen well to any concerns. Special mention to the activities coordinator who has introduced some fabulous activities, visitors, entertainers, crafting sessions, outings etc., providing hands-on activities in which residents can experience one to one or in a group situation. These wonderful experiences need to be shared with families through newsletters/emails or posters in the porch.

Reply from Francesca MacDuff-Varley, Leeds Support Centre at Red Brick House

Thank you for your lovely review and feedback, we are very pleased to hear that you, and your Mum, are happy with us at Red Brick House.

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Review from Joan W (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Redbrick House following severe dementia. She was both physically and mentally incapacitated and has resided there for approximately nine years until her recent death. Her care has been exceptional. Staff are kind, caring, approachable, often local to the area and many stay
employed there for many years giving excellent continuity of care, and leadership is given by Registered Nurses present on every shift. Good food is cooked on the premises. Attention is given to activities with events co-ordinators both individual and group activities. My mother received excellent end of life care.

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Review from Bernadette W (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was looked after really well. The staff were friendly and courteous. They clearly held mam in great affection and showed this to her and us. As mam was in her last days the staff were extremely sensitive to her dignity and very compassionate to us, her family.
Thank you all.

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Review from C R (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Got told everything regarding my husband, including his care, nursing care, and outside medical assistance ie. District Nurse, GP. Management is excellent, always willing to answer any questions I put to them fully. Cannot fault the care at all.

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Review from L H (Granddaughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad transferred from London to Red Brick House in August 2021, the staff at Red Brick welcomed him and our family with open arms, as time went on my grandad needs became more complex and the nursing staff and care staff ensured that they did everything they could for him making sure he was comfortable,
The staff at Red Brick were so supportive during the hard times, showing care and compassion throughout. I would like to thank every one of them who care for my grandad in the last few months of his life.

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Review from Vicky B (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is a very mind-numbing home to place a resident in. I would give it no stars if I could. Some staff are very rude when asked about care. Had major issues with security on the home as a resident was able to just walk out and go home during COVID. This happened more than once. Very hard
to get staff to ring you back when needed. Rooms are basic. Residents sometimes wear other's clothes, even though you put name tags on. Food is okay. Very small garden which only a small amount get to use this. I really wouldn’t place my dog in here for a week never mind a family member, shocking service!

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Dear Vicky,
Thank you for your review. Although versions differ with regards to the points mentioned, we take all feedback seriously and are currently investigating each alleged complaint seriously.
Many thanks.

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Review from A A (Sister of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the atmosphere at Red Brick House to be very welcoming and friendly. The staff are all lovely and treat the residents and their relations with kindness and dignity. The management team are very helpful, professional and deliver a high standard of care. I am also very impressed with the
measures put in place during the pandemic.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely review and continued support.
Many Thanks, Francesca

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Review from Eleanor J (Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well, well looked after, good staff and food is good. Chef gets the things we like if we ask for it, could do with a bit more at supper time, yoghurts! Good cup of coffee from one of the staff in the morning.

Reply from Lindsay Donohue, Manager at Red Brick House

Thank you Eleanor for your response. I will liaise with the chef to review the supper.

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Review from C H (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited my husband three times since his admission last April. Covid has prevented visiting, therefore an accurate review of the Red Brick House is very difficult to do. The staff have always been courteous and helpful and I am sure that my husband is cared for in a kind and respectful way.
He is not able to communicate so I am making an observational report. I would like to see the room decorated and holes in the wall mended effectively. I am going to provide much nicer curtains too. Please contact me as I would like to discuss this with them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your review and I am happy to hear your positive comments about Red Brick House. I will certainly pass this feedback on to the home and ask them to make contact, we appreciate all your comments and look forward to speaking with you soon.

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Review from Eva A (Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is good to have a nice room, my food prep is done for me. My shopping is done, my medication is given to me regularly. As a resident, I feel I must try to be independent and I wonder if I get the full medical help the house provides. I could be happier with more input from outside friends, my GP
and the NHS.

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Review from Gertrude N (Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well and I am happy about that. Happy with the meals, plenty of choices. Staff is really good.

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Review from Margaret G (Sister of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is on end of life care and I have found only care and compassion from all at Red Brick House. The only option I cannot comment on is activities.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Margaret, we would like to thank you for your kind words and fantastic review. Many thanks.

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Review from S K (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Red Brick House from another care home and the difference in the level of care is huge. He has gone from regular weekly falls to none! Due to the excellent observation of the staff. Call bells are answered promptly and dignity is maintained at all times. The home is clean and welcoming
and the activity coordinator is inspirational able to engage with all the residents with ease. I would not hesitate to recommend this home.

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Review from F P (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main reason for selecting Red Brick House for our mother was the quality of care and throughout her time there she was treated with great care and dignity. All the staff were kind and friendly, not just the nursing staff. Despite the pressures of their busy jobs the staff all had a good relationship
with visiting family members and kept us fully informed of any changes in my mother's condition.

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Review from J G (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly 2 and a half years, becoming increasingly frail and confused latterly. Their care was appropriate throughout. She was treated with respect and her dignity maintained throughout. All staff from the manager down were excellent. The rooms were on the small side, but
the care more than compensated for this. Care during her terminal illness was first class.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Red Brick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Red Brick House is calculated as follows: ( (130 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Brick House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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