Red Brick House

Lovely clean environment friendly staff and a well managed home. The staff team are happy to help and communicate well.

Always find the staff to be helpful. Rooms clean and tidy overall in my opinion. It is a very good home.

Following a visit I was very impressed on how involved my Grandma was with the activities and how she was helped to interact. It was also good to hear that she had been out to the Legion Club to meet friends and play bingo. Really happy with the care provided at Redbrick House. 10/10. Thank you! :)

Excellent care both physically and mentally. Staff are well trained and well led. The residents always come first. Support staff, i.e., cleaners, etc., are also very friendly and caring. Manager and admin staff are excellent. Families always made welcome and well supported.

My mom has been in Red Brick for just over 1 year now. The staff are brilliant with her and so friendly to whoever visits. They take brilliant care of my mom and all her needs.

My dad is happy and that's all I need to hear and I have no complaints.

My mother recently moved from another care home. I was not comofrtable leaving her there to return to home to Australia. Now she is at Red Brick I am very comfortable that she is safe and well looked after. The staff are kind, considerate and caring.

Excellent

Always friendly greeting at the door. Very clean and well-kept. Food always looks nice when I have been over meal times.

During a year of visiting a resident I feel settled knowing that they are well cared for and safe 24/7. Residents have dignity at all times and have care from the staff which is carried out in a lovely manner. Every member of staff I've spoken with has confirmed to me Red Brick is a safe and caring home.

Mam and Dad have both been in this care home. Both had excellent care but in my opinion, my dad received the best care. He has recently passed away and I was so impressed by the staff, particularly in his last two weeks - his end-of-life care was exceptional. Staff were so attentive and caring.

I think the care given is excellent, I have no concerns at all. Staff are always friendly and caring.

Clean and doesn't smell. Mother likes the food. Not much stimulation as she is blind and deaf.

Anne, my auntie, has been living at Red Brick since September. She has settled well, which is a huge relief. The staff are kind, there's always a warm atmosphere when I visit. Anne is very deaf so I hoped her whiteboard would be used through the day but often I arrived and have to ask for it to be found - so I doubt Anne is being communicated with as much as she could.

Visited mother on mothering sunday and as always greeted with a warm welcome by care team members. Mother was in her room watching TV with a fresh cup of coffee. Care team acknowledged my arrival and made a point of entering room to make a fuss about mothers flowers. Mother was relaxed, comfortable in what is always a warm clean and friendly environment. Made a point of speaking to senior carer before departing and find their manner of articulating mothers well-being reassuring. Confident mother is treated as an individual with dignity, respect in a caring and friendly environment.

All the staff are first class in providing an excellent care service for my father who has late stage dementia. I have always been impressed by their devotion and patience often in difficult situations to make him as comfortable as possible. Knowing how well he is being cared for has been very reassuring to the family.

I found all the staff very caring and very helpful at all times. I have no worries and will certainly use Red Brick House again in the next 2/3 months. All the staff treated me with respect which made me feel confident my husband was being cared for in a very safe caring environment.

Since my mum has been a resident she has been well looked after. All the staff are lovely, I never worry as I know she is safe. The staff are always smiling here to help and make mum smile.

The office staff were excellent in their communication with me regarding a respite room for my husband. They could not have been more helpful.The care staff were very friendly and welcoming. My husband enjoyed his meals especially teatime, as if it seemed as if there was a treat everyday. Visitors were welcomed and thought that my husband was well cared for. He prefers being at home but did not find his stay upsetting and returned home on good form.

Since moving in at first it was hard, but I got used to it. It is nice and the staff are very helpful and nice, well manners, food is good kitchen make what you ask for.