South Bebside Care Home

Patterdale Road, Cowpen Estate, Blyth NE24 5JU

South Bebside Care Home is ideally located to the west of Blyth and is close to shops, amenities, public transport and the A19 and A1 motorways. The Northumberland coast is a short distance by car.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Nursing care is also available at the home for people who live with more complex medical needs.

Respite or short stay care is available to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes regular day trips to local places of interest, musical entertainment and regular quizzes to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

Group: Four Seasons Health Care

Person in charge: Vicki Rees (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on South Bebside Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for South Bebside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for South Bebside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for South Bebside Care Home is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.969 Points relating to the number of positive Reviews for South Bebside Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.4 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 South Bebside Care Home has a Review Score of 8.7 (8.688) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Bebside Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Bebside Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

All the care staff that I have come into contact with have gone above and beyond to care for and meet the holistic needs of my father. I have been into the home at varying times of the day and evening, the staff have always been observed to have been very busy dealing with clients' needs but have always made time to talk to and deal with enquires of both visitors and clients. All of the staff have been observed to treat clients with dignity and respect and nothing is to much trouble to them.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at South Bebside Care Home responded to this review on 20 Apr 2018:

Thank you, Mirella, for your comments about your recent experience at South Bebside Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I have found staff to be helpful, friendly and courteous at all times. Mum has settled well and enjoys the fuss they make of her. Food is always of a good standard. Staff have been a great help to me during mum's transition.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at South Bebside Care Home responded to this review on 13 Apr 2018:

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Staff are kind, caring and compassionate.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at South Bebside Care Home responded to this review on 20 Apr 2018:

Thank you for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very happy with the care my grandma receives especially with regards to the entertainment. The entertainment lady goes above and beyond to make sure the residents are happy and she always goes the extra mile.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

All the staff are very helpful, polite, care si always available at all times. The food menu is good and the clients are always well looked after in all ways for special needs etc. I am well impressed well done!! Everyone's help counts.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I'm a happy teddy in this home great activities and entertainment is lovely. I'm looked after well.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly and caring staff who focus on the residents. Plenty of group activities.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I am grateful for the care given to my father. My father is happy and it is good to see he involves himself in the never ending activities in the home. Well done for having the patience and dedication to entertain my father and keeping him active and happy.

How likely would you be to recommend South Bebside Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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