South Bebside Care Home

Patterdale Road, Cowpen Estate, Blyth NE24 5JU
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9.8 42 Reviews
  • South Bebside Care Home, Blyth
South Bebside care home offers residential care to up to 32 older people in Blythe, Northumberland. Just a mile and a half from the sea, residents of South Bebside enjoy scenic surroundings and local amenities. The home features beautifully decorated bedrooms, lounges and dining areas.

The activities coordinator provides a selection of activities to get involved in. The chefs provide a menu of home-made, nutritious food to choose from, with residents encouraged to discuss their preferences, while any dietary needs will be catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1097 – £1097
  • Self-Funded Residential Dementia Care: £1097 – £1097
  • RESPITE Self-Funded Residential Care: £1097 – £1097
  • RESPITE Self-Funded Residential Dementia Care: £1097 – £1097

Fees may vary depending on the outcome of assessment.

These prices are only a guideline, please contact South Bebside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacky Reed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NA
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting times however the home does operate a "protected meal" time for breakfast (8.30-9.30) Lunch (12.30-13.30) Tea (4.30 to 5.30)

Parking

  • Large car park to the front of the home with an accessible designated Disabled parking bay

South Bebside Care Home Reviews (42)

Total of 42, showing 21-40
9.8

South Bebside Care Home has a Review Score of 9.8 (9.830) out of 10, based on 13 reviews in the last 2 years. Over all time South Bebside Care Home has 42 reviews.

Overall Experience

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  • 14
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Date Published

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Review from Eveline A (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so lucky and blessed that my mother has been accepted as a permanent resident in Sout Bebside. The calibre of care, expertise and commitment of the staff has been second to none. They ensure my mother is happy and safe; what an incredible team, who have great patience and have been a wonderful
support to our family. The staff are a true asset to Sout Bebside Care Home.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your very kind comments; it is an honour and a privilege for the staff in the home to be able to support your mother in her later years and to receive such positive feedback from you. I will be sure to pass on your kind feed back to the staff team.

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Review from Matthew T (Nephew of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt lives in the care home, and the staff go above and beyond in caring for her. She is very happy in the home, and the staff are friendly and supportive. The family have really missed seeing my aunt, and it's lovely to be able to go and visit and to sit in the gardens to have a catch-up.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for taking the time to complete a review and for your kind comments in relation to your great aunts care in the home. It is lovely to see families reunited with their loved ones and fully understand how difficult it has been for the extended families not being able to visit.

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Review from J C (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been mixed. When my mother arrived, she was unwell, and I feared for her, but over a few months, she improved greatly, eating regularly and warming to the care provided. However, communication has been a problem throughout her stay, it seems almost impossible to speak to the same person
twice, different members of the family get different messages, so it is very difficult to know what is precisely going on. Visiting policy during Covid has been problematic and inconsistent, no explanation has ever been given for ceasing closed window visits, and my mother along with others has suffered as a result.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and for raising your concerns to us and I am sorry to hear you have had concerns during your mum's stay at South Bebside Care Home. I can confirm that following discussions and by mutual agreement, these concerns have been addressed by the home and we look forward to keeping the lines of communication open and effective for all moving forward.
Thank you again for your feedback and please be assured that we take all concerns seriously and aim to achieve positive outcomes for all.

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Review from Eileen F (Respite Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been on respite care in South Bebside Care Home for three weeks, of which the first two weeks in isolation due to the pandemic. During the third week, I was allowed to wander around and did sit outside with a member of staff for some fresh air. The staff were very kind and caring during my stay.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments in relation to your respite stay in the home, and I will pass on your kind comments to the staff team.

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Review from Mary B (Sister of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise this home enough. My brother became a resident here over six months ago and loves the home and staff. The staff are professional and so caring. They can't do enough for him to make him happy and comfortable, and his health has improved because of their treatment and attention. He has
multiple physical and mental health problems and was very emaciated and unkempt on admission. He has put over a stone in weight since admission. The food is amazing and so many choices. The home, itself, is clean and tidy, the room is fairly spacious, and he has an adjoining toilet and shower. My brother feels safe, secure and happy here.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments in relation to your brothers care received at South Bebside. I will pass on your thanks to the staff team.

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Review from Alison C (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have always appeared to ve helpful when I have rung and asked a question. While speaking to Mam, she said she was well cared for, and her meals are nice. Because visitors are not allowed, it's hard to say about facilities as I've not been in to see them. I know there are restrictions because of
Coivd, but would have liked pod or garden visits; it's awful not being able to see loved ones, especially at this stage in a lifetime is precious.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments in relation to your mothers care in South Bebside Care Home. It is difficult for families at this time due to the current care home visitor guidelines, and only 1 nominated member of a family permitted to visit. We all hope that in the near future, visiting restrictions will be lifted and all family members to be able to visit the home to see their loved ones.

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Review from Lesley R (Day Care) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in the home for two years. Found the staff are very helpful and considerate. I know that my mam has settled in well and is really happy, as she knows that there is always 24-hour care if she needs it.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments in relation to the care your mother is receiving within South Bebside Care Home.

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Review from William J (Father of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is a resident, but because of Covid-19 and that I don't live in the area, I have never visited the home, so I can only rate on hearsay from her. My daughter is happy and comfortable, and well looked after and has no complaints.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments in relation to your daughters care received within the home.

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Review from John C (Son of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives in Sout Bebside is excellent. The management and staff will listen to any concern, and any contact is swift regarding my mother. We, as a family, have peace of mind that my mother is in good hands.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments about the care your mother is receiving in South Bebside, and I will share your feedback with the staff team.

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Review from Heather S (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad had to leave when the home ceased being a nursing home, which upset both of us at the time. Once my dad was discharged from hospital care, he was eligible to return, so without hesitation, we arranged for his return to South Bebside. The staff welcomed him back with banners and balloons, which
I thought was a lovely touch. I would like to give a special thanks to the manager, who has supported me and Dad. She always seems to go that extra mile for everyone.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments about the care your dad is receiving in South Bebside, and I will share your feedback with the staff team.

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Review from Christine K (Wife of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband moved into South Bebside in May 2020, I cannot praise the staff highly enough. The dignity afforded to and the respect shown to residents is marvellous. The care, good humour and kindness is genuine. No effort is spared in making people feel at home. My husband is so very happy and
settled. I cannot thank you all enough for all you do.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for your feedback and kind comments about the care your husband is receiving in South Bebside, and I will pass your kind comments and thanks to the staff.

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Review from Lisa G (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care ever. My father was looked after by all staff with dignity and respect. He was so happy in the time he spent at the South Bebside Care Home. They are so loving to everyone and do such a great job in what every different role they do.
I thank them all and can't express how much they all work
so hard to get things right.

Reply from Ronnie Cavanagh, Marketing at South Bebside Care Home

Thank you, Lisa, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jean F (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

South Bebside provides a level of care which is exceptional. The staff at this home are the real asset, supported by the first class living environment which makes visitors and residents feel "at home". The nursing care which my husband received was wonderful. Thank you.

Reply from Ronnie Cavanagh, Marketing at South Bebside Care Home

Thank you, Jean, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from B D (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was admitted for end of life care, lasted far longer than expected and we only saw excellent care with dignity. We as a family were recognised form the outset and made very welcome. Only negative was a comment made by a friend of Mam's who was there when she spilt her juice and when a member of
staff was informed, said she would be seen to soon but it wasn't a priority. We never experience this though.

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Review from Jan M (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here for end of life care.
All the staff knew who she was and were informed about her progress so we really could ask any member of staff for information.
She was made to feel at home and was kept clean, comfortable and pain-free and received a lot of attention from the staff.
After
her death, we were treated so well. A wonderful place to be.

Reply from Ronnie Cavanagh, Marketing at South Bebside Care Home

Thank you, Jan, we always appreciate individuals taking the time to give their feedback about South Bebside Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear how comfortable your mother felt there, hope you are doing well.

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Review from R F (Brother of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring and compassionate.

Reply from Ronnie Cavanagh, Marketing at South Bebside Care Home

Thank you for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Mirella B (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff that I have come into contact with have gone above and beyond to care for and meet the holistic needs of my father. I have been into the home at varying times of the day and evening, the staff have always been observed to have been very busy dealing with clients' needs but have always
made time to talk to and deal with enquires of both visitors and clients. All of the staff have been observed to treat clients with dignity and respect and nothing is to much trouble to them.

Reply from Ronnie Cavanagh, Marketing at South Bebside Care Home

Thank you, Mirella, for your comments about your recent experience at South Bebside Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Dorothy S (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff to be helpful, friendly and courteous at all times. Mum has settled well and enjoys the fuss they make of her. Food is always of a good standard. Staff have been a great help to me during mum's transition.

Reply from Ronnie Cavanagh, Digital Marketing Executive at South Bebside Care Home

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with South Bebside Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Tracey B (Granddaughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my grandma receives especially with regards to the entertainment. The entertainment lady goes above and beyond to make sure the residents are happy and she always goes the extra mile.

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Review from Neil G (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a happy teddy in this home great activities and entertainment is lovely. I'm looked after well.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for South Bebside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for South Bebside Care Home is calculated as follows: ( (130 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Bebside Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (6)

Jacqueline

Jacqueline Reed

Job Title: Home Manager

Joined: 2021

I have worked within the care sector for the last 32 years + in a variety of roles including at the management level.


I have completed NVQ training and completed a Registered Managers award (NVQ Level 5) and also achieved a degree in Leadership and Management.


I have a passion for caring for people living with Dementia and am always striving to enhance my skills and knowledge through continuous training and development

Leanne

Leanne Mcgregor

Job Title: Deputy Manager

Joined: 2023

dedicated to proving person centred care

Julie

Julie Darling

Job Title: Administrator

Joined: 2018

I have worked within the care sector for the last 20+ years working in various care homes within the North East.


I strive to assist and support residents with their finances and correspondence whenever able and to also support families when required.

Dawn

Dawn Parr

Job Title: Activities

Joined: 2021

I have worked within the care sector for 15+ years as an activities organiser.


I enjoy working with the residents, listening to their life stories and experiences and using this information to create bespoke person-centred activity plans that are engaging, entertaining and meaningful.

Jeaneatte

Jeaneatte Gallon

Job Title: Head Cook

Joined: 1998

I have worked within the care sector for 30 years+. I am passionate about delivering tasty wholesome, well-presented, home-cooked meals to our residents and ensuring that menus include our resident's favourite foods. I have a wealth of experience in ensuring a healthy, nutrition menu selection that also caters for people who require a special diet including fortified, altered textured, diabetic, low potassium, gluten-free, Halal, suffer from food allergies and any other requirement all respected and catered for.

Vicki

Vicki Rees

Job Title: Regional Operations Manager

Joined: 2009

I have worked within the care sector for the last 30 years and have been in a management position since 2009.


I have worked my way up the ladder starting as a domestic assistant in 1993 when my son started nursery school.


I have achieved NVQ qualifications including a Registered Managers Award (NVQ Level 5) and a Degree in Leadership and Management and am always striving to advance my knowledge and learning.


I am a manager who genuinely cares for the elderly and ensures the best care possible for all residents.

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