Dene Grange Care Home

Dene Road, Hexham NE46 1HW
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9.8 66 Reviews
  • Dene Grange Care Home, Hexham
Dene Grange Care Home in Hexham provides residential and nursing care, including to people with complex needs such as dementia. The care is provided by the dedicated team on an individual basis with kindness, empathy and compassion.

Respite care is available for those who need a break knowing that their relative is in a safe and welcoming environment with expert care tailored to their needs.

The home aims to deliver the highest level of dementia care to its residents. This is done through a bespoke care plan to ensure the best possible care and access to social and creative pursuits.

The team within the home provides a loving and safe environment. Stimulating activities are available with the aim to fulfil the wishes and needs of the residents, whatever their requirements and outcomes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1285
  • Self-Funded Residential Dementia Care: from £1345
  • Self-Funded Nursing Care: from £1539
  • Self-Funded Nursing Dementia Care: from £1604
  • RESPITE Self-Funded Residential Care: from £1285
  • RESPITE Self-Funded Residential Dementia Care: from £1345
  • RESPITE Self-Funded Nursing Care: from £1539
  • RESPITE Self-Funded Nursing Dementia Care: from £1604

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Dene Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elita Klive (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Local Authority, Private.
  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Parking

  • Large Free Car park on site.

Dene Grange Care Home Reviews (66)

9.8

Dene Grange Care Home has a Review Score of 9.8 (9.796) out of 10, based on 13 reviews in the last 2 years.
Over all time Dene Grange Care Home has 66 reviews.

Overall Experience
  • 53
  • 13
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Date Published
  • 66
  • 3
  • 9
  • 13
  • 53
Reviewer Connection to Dene Grange Care Home
  • 23
  • 11
  • 10
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Neil R (Son of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After initial issues settling in, familiarisation, privacy and routines etc, my Mum has seemingly settled in well. The staff seem friendly, talkative and prepared to meet needs. I have been phoned regarding issues such as falls/other and on-going medication has been remarkable, in terms of her health.
My Mum is currently happier here and the latest assessment with an NHS nurse was positive, especially since her hospitalisation.
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Review from Jane K (Daughter of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother reports to me that she "feels safe here" and to me, that's worth the world. The staff are incredibly kind and sensitive to my Mum and very supportive to me. They don't get paid enough for the complete care they deliver.
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Review from Philip R (Son of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care that dad receives.
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Review from Brian N (Husband of Resident) assisted by family/friend published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here for approximately six months now and my wife and I are treated with the greatest respect. She receives the greatest of care and we are both treated with the highest respect.
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Review from Mark R (Son of Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after at Dene Grange Care Home. The carers are attentive to her needs and she commends the meals she is served. The rooms are spacious as are the corridors and residential lounges. The enclosed garden is a facility especially prized by my mother who can sit outside in a wheelchair.
The home is exceptionally clean. The only criticism I have is the seeming lack of activities to engage the residents. There appears to be few if any visitations by craft workers, pet handlers, music appreciation groups or others who could engage the residents on an occasional basis.
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Review from Mara B (Mother-in-law of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Dene Grange enough for the excellent standard of care given to my son-in-law, who suffered early onset Alzheimers, from the moment of his arrival to his death this month. It is only because of the care of the outstanding manager and her very compassionate staff, that, I believe this
home should be given five stars! The atmosphere was relaxed and we all felt part of a family, always welcome any time of the day. The staff are caring, loving, compassionate and very professional. This can only be achieved because the manager has specially chosen them. A very happy end of life experience.
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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Dene Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Dene Grange Care Home is calculated as follows: ( (123 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 152 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dene Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Elita

Elita Klive

Job Title: Care Home Manager Joined: 2004

Meet Elita Klive, Care Home Manager at Dene Grange in Hexham.


With over 30 years in nursing and social care, Elita Klive brings extensive experience and compassion to her role as Care Home Manager at Dene Grange, where she has worked for the past 20 years. Originally from Latvia, Elita’s career spans roles in paediatric care, a women’s ward, and a TB hospital, before dedicating herself to the care home sector in England.


She holds a Level 5 qualification in Social Care and is a Registered General Nurse (RGN). Passionate about dementia care, Elita ensures residents receive dignity, respect, and personalised support. She leads her team in providing a safe, caring environment, always aiming for quality and continuous improvement to make a positive impact on residents' lives.

Dene Grange

Dene Grange Care Home

Job Title: The Care Team

The Dene Grange Care Team are a group of well-trained healthcare professionals. Empathetic and caring.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dene Grange Care Home to verify any information. View our terms and conditions. Dene Grange Care Home has an Enhanced Service - more info.