Preswylfa

Very well run and staff are polite and friendly.

My stepfather wasn't coping at home, so came into the care home. The staff here are very friendly and professional, the environment is light and airy. The activities team have brought him out of his shell, he is more social now, he's able to get his hair cut and a chiropodist attends. He has chosen to use his own bedding and bring a couple of things from home. He gets his meals cooked, he's not always happy with them, as he is a fussy eater, but the staff try to offer something else. They have regular entertainment and theme days. He is very happy here.

We would not hesitate in recommending this home to anyone. All the staff are very helpful. There are plenty of activities for the residents to take part in, regular entertainment in the form of films and singers.

Excellent. Good to know my mum is in a good care home.

Before the lockdown, I visited my mum nearly every day - I could see how well she was and the first-class treatment that she (and all the other residents) were having. I was always met with friendliness, and they would kindly give me a drink of tea. I was also encouraged to take part whether it be jigsaws, craft, quizzes or just watching the TV. There was a sense of community, and that made everything light-hearted. The marks reflect the high-standard both pre lockdown and during covid-19 outside visiting.

What a beautiful home! Amazing staff, they could not try any harder for my mother. Nothing is too much effort, a home from home care home, it’s no bother us taking her out for meals or us bringing in a take away. We feel we have got our mum back. The home always smells fresh, not like the stigma that care homes smell of urine. Amazing! Thank you to all in Preswylfa; nurses, managers, care staff, cleaners and cooks. Thank you for helping me get my mum back.

My great Uncle spent the last couple of months here before he sadly passed away yesterday. There were many issues that needed ironing out but they are not as pressing as yesterday when I went to collect his personal belongings at 4pm as arranged and walked straight into the unlocked room where he still was, uncovered. It was devastating and not one member of staff spoke to us as we left. Total disregard for any loss.

My mother is well cared for, the staff treat her as if she was family. The room is decorated to her choice with her pictures. The menu is amazing and the kitchen team cater to her needs. I was nervous about the care home experience but all I can say is amazing things about Preswylfa.

As a resident, I am more than happy to live here.

The nursing staff are good.

While I have only been here a short time, I have only the utmost respect towards all members of staff. No matter what you may be suffering from, and also the fact you are also away from family, each member of staff is always on hand to 'make' life being there and to comfort your needs and worries. I personally have the greatest 'thank you' to you all, who have taken the time to care for everyone here, especially myself.

The carers are excellent with mum and she loves the home.

Staff look after me well. I can do as I please. Nothing is too much for them. I stay in bed a lot of the time but if I call my bell, they are there. The food is enjoyable too.

The staff are very caring and helpful. They keep the family up to date with health issues. The rooms are always clean and tidy.

The family are happy with the care home and the staff are friendly.

I am well looked after, staff show me love and care, I enjoy the musical afternoons.

On first arriving to Preswylfa, I found it difficult to adapt to a completely different way of life. Having hitherto been used to, what may be called an "easy" life, but now I realised that I am compelled to adjust to my new circumstances and the soon, the better. I have, to date, succeeded, in as much as I am happy here. I have numerous friends and carried out some useful tasks which have been much appreciated.

My aunt was very happy at Preswylfa, the staff were always helpful and available. Nothing was too much trouble. Friends and family were made to feel welcome at any time. Nursing care was excellent.

We chose this residence after looking at several. We found the organisation was well. There was an atmosphere of care and comfort and since my sister has been in the home, we are very pleased with the staff and she is a changed person.

A modern purpose built care home with caring staff and good medical management.