Barchester Bod Hyfryd Care Home

Northop Road, Flint CH6 5LH

Bod Hyfryd Care Home is situated close to the coastal town of Flint in North Wales and is surrounded by the Clwydian foothills.

The home provides first-class 24-hour nursing care. Along side this expert dementia care in their brand new Memory Lane Community. They also offer respite care for short-term stays.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board in their cooking, hospitality, organised activities and regular physiotherapy sessions for residents.

Group: Barchester Healthcare Ltd

Person in charge: Sarah Clegg (General Manager)

Local Authority / Social Services: Flintshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 33

Shared Rooms: 4

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Barchester Bod Hyfryd Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.7 (maximum of 10) for Barchester Bod Hyfryd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Barchester Bod Hyfryd Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for Barchester Bod Hyfryd Care Home is calculated as follows: ( (110 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Bod Hyfryd Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Barchester Bod Hyfryd Care Home has a Review Score of 9.7 (9.686) from 13 Reviews


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Bod Hyfryd Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Bod Hyfryd Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I found the home to be reasonably well run. The staff were excellent. The home was usually clean and tidy. Management and staff were always approachable. Overall I was very happy with care both my late Wife and myself have received. I still visit the home regularly now and if I ever needed to go into a home myself I would not have any concerns about coming to Bod Hyfryd.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

Sarah Clegg, GM at Barchester Bod Hyfryd Care Home responded to this review on 18 May 2018:

Thank you for your kind words, we were all so sad when your wife passed away but are very happy that you still come to visit and have your lunch here with us.

An absolute gem. I have never seen anything like it. A true 5 star home. Staff and management are amazing. Wonderful room, every need catered for. Nothing is too much trouble. Food is fabulous. I feel like booking a room myself. Never seen my mum so happy. She feels so safe and well cared for. Thanks to the management, staff and all who help run this amazing place.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sarah Clegg, GM at Barchester Bod Hyfryd Care Home responded to this review on 16 May 2018:

Thank you for really lovely words, it is a pleasure to have your Mum living here at Bod Hyfryd.

When my father first became a resident 2 years ago, I had several concerns. The last 12 months or so having voiced those concerns and been listened to, the quality of the home has improved vastly in every aspect.

The staff from top to bottom are absolutely lovely, I cannot be happier. This is now just the place I would wish for my dad (a dementia sufferer) to be cared for.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very responsive, all very friendly, keeping my mum as comfortable as possible. Everyone tries to help in their own capacity. I'm always felt welcome anytime of the day. I can bring my mum's dog to see her with no problem.
I feel at ease that my mum is well looked after and they always keep me in contact with what's happening.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sarah Clegg, G M at Barchester Bod Hyfryd Care Home responded to this review on 25 Apr 2018:

Thank you for your lovely review.

We are very pleased with the care our relative receives but also how the home cares for us as a family. The staff are friendly, approachable and compassionate. The Manager is always available to speak to if needed, this home is clearly well-led.
Our relative is treated as an individual by everyone from the Cook the the Nurses. We know they are in safe hands and that means everything.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Sarah Clegg, G M at Barchester Bod Hyfryd Care Home responded to this review on 25 Apr 2018:

Thank you for your kind words, it is a pleasure to know and care for your relative.

Bod Hyfryd has well-maintained gardens. The seating area is very good both for residents and visitors. There is always a welcoming atmosphere from the staff, from the management and everybody who works there. The residents are treated with dignity and respect.
If I had to go into a care home I would not hesitate to move into Bod Hyfryd because what I have witnessed is very good.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Sarah Clegg, General Manager at Barchester Bod Hyfryd Care Home responded to this review on 10 Oct 2017:

Thank you for your lovely comments.

Dad has been at Bod Hyfryd for a couple of months now and we are so pleased with the care he is being given. The food is excellent and nothing is too much trouble for the staff, they are very friendly. They have been kindness itself to my mum, who visits most days and they make sure she has plenty of coffee (she doesn't like their tea and she told them!). The home manager and the administrator are very helpful and meet all requests. The home is always presentable with fresh flowers on the dining tables and tea trays every day. Activities are a bit thin on the ground but this is being addressed. They had a vocalist in this week and it was obvious that all who were there thoroughly enjoyed it. I would highly recommend this nursing home and Barchester should feel very proud of the way this home is managed and cared for.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The staff are very friendly there.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Likely

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Average Rating:   5 out of 5

I find the staff very friendly and helpful. They always seem happy.
The grounds and gardens are in good condition.
Overall a very nice place.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Likely

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Average Rating:   4.4 out of 5

I visited my cousin last Saturday. The staff were attentive and pleasant. It very soon became apparent that they were short staffed. Two had rung in sick and maternity cover did not arrive. I can't praise the staff who were in duty enough. At no time were the patients aware of the pressure under which the staff were operating.
They worked brilliantly as a team and were a credit to Barchester Health Care. My cousin has been a resident for six months. Any problems I have had in that time has been satisfied. I am grateful to the staff.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has been here for 5 years. She has always had the best of care. Care staff are extremely caring and helpful. She is always clean and tidy. Kitchen staff will make anything she wants to eat even if it is not on the menu.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum moved here recently from a different home, that went into a 'special measure' process. This home is beautiful to look at and beautiful to be in. Mum seems so much more relaxed and happy here. The staff are dedicated, friendly, caring and respectful. Really couldn't wish for better care and that goes for all the family! Dad and sisters.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   5 out of 5

Prior to my father going into care he was very isolated as he couldn't walk and previously had led an active social life. Being at Bod Hyfryd has given my father his social life back, he has dining partners now for his meals which are excellent, daily on-site interaction with fellow members and staff, who are really good at their jobs and engage with members as they go about their daily work routines. The activities lady is a bubbly character and is always doing her best to encourage the members to participate in games and educational activities as well as organising interesting days out. I would have no hesitation in recommending Bod Hyfryd.

How likely would you be to recommend Barchester Bod Hyfryd Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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