Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 110 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.
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Care Provided by Queen Elizabeth Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1213 – £1353
  • Self-Funded Residential Dementia Care: £1434 – £1876
  • Self-Funded Nursing Care: £1325 – £2046
  • RESPITE Self-Funded Residential Care: £1334 – £1488
  • RESPITE Self-Funded Residential Dementia Care: £1577 – £2063
  • RESPITE Self-Funded Nursing Care: £1458 – £2251

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Queen Elizabeth Court to find out the exact price for your requirements.

Contact Queen Elizabeth Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Queen Elizabeth Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Beer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+
  • Self-funding residents or Freemasons supported by their Local Authority

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (3)

Queen Elizabeth Court Reviews (110)

9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years.
Over all time Queen Elizabeth Court has 110 reviews.

Overall Experience
  • 73
  • 33
  • 3
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Date Published
  • 110
  • 8
  • 12
  • 19
  • 91
Reviewer Connection to Queen Elizabeth Court
  • 36
  • 19
  • 15
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 101-110
Review from Peter L (Son of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic! The care provided was excellent! Nursing staff were first class as were the carers. Nothing was too much trouble. Everyone goes the extra mile and it was lovely to see the care and attention given to my father and all done with a smile and a sense of humour! which lifted ours and dads spirits.
I
have experience of care homes but have never witnessed such care and dedication as provided by Queen Elizabeth Court staff. Thank you! Well done! You're a credit to the care profession.
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Review from Debbie L (Daughter-in-law of Resident) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel I must let everybody know who is in the same dilemma we were when choosing a care home for my Father-in-law, after a failed first attempt in one home we moved our dad-in-law to above home. It was absolutely excellent. The care and dignity was impeccable. The staff were amazing from cleaners to
senior members of staff, they couldn't do enough for my dad-in-law and us as a family they were just incredible! We were so pleased we moved Dad here and his end of life was dignified and the overwhelming support we had by all was just unforgettable thank you so much!
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Review from K B (Daughter of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy living at Queen Elizabeth Court and has been here for a year, having moved in in December 2014 she has been very well cared for generally with her specific needs, likes and dislikes taken into account of whenever possible. Communication with the family is good as the other closest
(geographically speaking) relative, I find I am kept very well informed of any changes in mums health and general welfare. I am always made very welcome and find the team helpful in coming to terms with mums disabilities.
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Review from D B (Daughter of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father spent the last five years of his life at Queen Elizabeth Court and lasted until he was 102 years old. The quality of service whilst he was in care was always exceptional. Staff no trouble to them with any of the residents problems. This continues to the present day, where we are volunteers on
a weekly basis.
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Review from H H (Daughter of Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at the care hom she is very happy and is very well looked after by the majority of the care staff. She does occasionally complain about the food especially the evening meals. Apart from this she is in good hands. My complaint is there is insufficient parking, this is a major
problem and I wish a little more space was allowed for cars maybe a little less grass???
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Review from Valerie F (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very kind and respectful to my mother. All know her by name and they take the time out to talk to her and interact. There is generally a good variety of activities for residents to join in. Admission and reception staff are always helpful and welcoming and always find a mum for me to
speak to on the payphone when I call.
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Review from R G (Resident) assisted by family/friend published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at the above home since July and feel I have had a new lease of life. The staff are always very friendly and caring. There are always plenty of activities to get involved with.
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Review from Alan B (Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I are 5 years residents. The cleanliness relates to present staff shortages and sick leave in the cleaning team.
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Review from Mick M (Resident) assisted by family/friend published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to be in the Queen Elizabeth Court as I have supported this home for many years as a free mason. The location is ideal for my friends to pop in. My personal hygiene is looked after by a caring/sensitive team. Unfortunately I can only be bathed once a week due to requiring more than one
member of staff.
Reply from Kristin Mewald, Marketing & Communications Officer at Queen Elizabeth CourtWe have consulted the resident regarding his bathing preferences. All our residents can choose how often they wish to be bathed and we ensure that staff are available to support them accordingly. We support everyone on an individual basis and can also accommodate to bath residents every day if they wish to do so.
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Review from J.Michael P (Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having not been to a care home before I was unable to compare it to any other. However after spending 2 years and 3 months here, I am now acclimatised to its running and staff who are very patient and expert in their general attitude.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Queen Elizabeth Court is calculated as follows: ( (199 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 227 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Michelle

Michelle Beer

Job Title: Home Manager Joined: 2012

Having qualified as a Registered Nurse in 2006, I have 20 years of experience working with older people in the Health and Care Sector. I have worked at Queen Elizabeth Court since 2012, initially as Deputy Home Manager, and I was appointed Home Manager in 2015.


Ensuring that the safety and well-being of our residents is at the centre of everything we do at Queen Elizabeth Court. It is a privilege to work within such a caring, professional and experienced team.

Julie

Julie Roberts

Job Title: Business Relationship Manager Joined: 2005

I have worked for RMBI Care Co. since March 2005, when I came as the Receptionist/Admin Assistant at Queen Elizabeth Court. In June 2011, I became the Business Administrator and now the Business Relationship Manager. I have loved watching the Home I work in develop over the years. We now have three areas to the home residential, nursing and residential dementia support, which in turn means that we can hopefully follow our resident’s journey as their care needs change in the later years of their life.


I have loved every day of coming to work in Queen Elizabeth Court to see our residents happy, enjoying day-to-day activities and living a fulfilled life to the best of their abilities, thanks to the care, empathy and kindness shown by my remarkable work colleagues.

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