Queen Elizabeth Court, Llandudno, Conwy
Queen Elizabeth Court, Llandudno, Conwy
Queen Elizabeth Court, Llandudno, Conwy

Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home is close to the town which still retains much of its Victorian character and charm and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast. All of their Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Michelle Beer (Home Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Queen Elizabeth Court: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Queen Elizabeth Court has a Review Score of 9.5 (9.531)

The Review Score of 9.5 (maximum of 10) for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Queen Elizabeth Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.531 for Queen Elizabeth Court is calculated as follows: ( (320 Excellents x 5) + (133 Goods x 4) + (47 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 503 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 33 Reviews ÷ 13.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    14
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Elizabeth Court?

  • Extremely LIKELY
    35
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Elizabeth Court

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    10
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

I have been visiting a friend since he became a resident and have been very impressed with the care and attention all the residents receive.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful "care home". With caring and passionate staff and nursing. Plenty of entertainment, day trips, bus service, tea and cake gatherings. Good food (room service if needed). Although close to Llandudno town, Queen Elizabeth Court sits in its own peaceful grounds, where residents can sit and chat. The rooms are comfortable and private with en-suite for your privacy and dignity. My aunt is happy and content and now calls it her home from home.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always speaking and happy.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very happy with Dad's care. The carers work very hard and I sometimes feel there isn't enough staff!

How likely would you be to recommend Queen Elizabeth Court? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I cannot believe the change in my husband's mental and physical health since moving into Queen Elizabeth Court.
For several weeks he had been eating very little, but now he is eating and enjoying all his meals.
All the staff are very caring and friendly and the accommodation is of a very high standard.
It is a relief to see my husband looking so well.
There are many activities and although he cannot join in he has the stimulus of being able to watch them.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy enough with Queen Elizabeth Court.
My only comment is the food could be better.

How likely would you be to recommend Queen Elizabeth Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The love, support and nursing care are excellent at Queen Elizabeth Court. It is a difficult decision moving to a care home environment, but my mother has discovered a new positive and dignified place to live where she has every aspect of health looked after.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I first arrived here, I was able to do a lot to help myself but my health has deteriorated and I need much more assistance. This is not always forthcoming and some days it is 10:30 am when I am forced to call for help to call for help to make my bed and ask a carer to hang up my clothes in the wardrobe. I would love to be able to cope but it is not possible anymore.

How likely would you be to recommend Queen Elizabeth Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I think this care home is excellent in all aspects.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rather outdated facilities (currently being updated).
Sometimes care staff do not administer medication.
Generally OK.

How likely would you be to recommend Queen Elizabeth Court? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

From our regular visits, I think the home is excellent.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queen Elizabeth Court is an extremely pleasant and light home and the recent renovations to the communal lounge and library confirm this.

All the members the staff are very friendly, helpful and caring whilst showing respect for the residents. They have been very accommodating of my father's needs and insecurities during his recently move there. A lovely atmosphere.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has only recently moved to Queen Elizabeth Court, initially on a respite basis which has become permanent.
Unfortunately, he has had a few health issues resulting in a prolonged hospital stay. this has made him a little unsettled therefore he has struggled to adapt and appreciate his ability to cope.
However, the staff/care/support has been very good and our first impressions are very good and I know he is being looked after.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

When I arrived here last month I felt really poorly, but as each day has passed during the last few weeks, I have been feeling much better. Due to the great care and support, good food and very good nursing care and great support from all the lady carers and the lovely ladies in the office. As each day arrives, I am feeling a little better, thanking you very much once again.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here at the end of August last year and I have found everyone to be very helpful. I enjoy walking in the grounds in fine weather and chatting with the other residents. If I can't be at home, this is the best place to be as there is always something going on.

How likely would you be to recommend Queen Elizabeth Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have only praise for this care home. They have been so supportive and professional throughout my mother's care in the last few years.
All the staff in her dementia unit treat her with the most respect and dignity.
We as a family are so lucky to have found this wonderful home and will always be indebted to Queen Elizabeth Court.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is one in a million.
Staff are excellent and professional.
We are so lucky to have her here.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am concerned about the security of entry into the home as any of the residents can open the door. The care is very good in the dementia unit. The food is variable and there is a lot of wastage. The drinks service - sometimes the drinks are cold and no saucers with the cups!

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

wonderful service - obliging and pleasant. Hopefully would again if necessary.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Excellent home and wonderful care. So happy mum was accepted here and very much hope she can continue to reside at this home. Loads of activities for the residents to join in with. Excellent choice of food. Carers are exemplary.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I write this on behalf of my mother, 98 years of age and unable to use her right arm or leg. This is her third year of residency in this nursing home. She assures me that she has a happy relationship with the nurses and carers, as do I.
My mother frequently comments on how good their care is. She readily jokes with the staff and laughs at their good humoured teasing. Being unable to walk or care for her own personal needs, she is not easy to care for but the smiles of both my mother and staff very rarely fade.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband, who suffered from advanced dementia, moved to the nursing unit at Queen Elizabeth Court in October 2016. The family and I have been impressed with the level of care he receives. The staff treat him with respect and dignity and also care for us as a family during this difficult time. They are friendly and co-operative and when asked to do something, they oblige as soon as they can.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother is quite a new resident of Queen Elizabeth Court. In the short time she has been with the home, we as a family have seen her relax and grow more confident with her carers. Her anxiety is subsided and she is on her way to enjoying life again. The quality of genuine care within the home shines through giving us, as a family, peace of mind and comfort in the knowledge Mum is cared for in the very best environment we could possibly ask for.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff are very friendly, polite and understanding,
My Mother-in-law enjoys it here and feels safe and secure.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have had a few respite times and enjoyed them very much, all the staff were kind, helpful, then when I had to go permanently into full care, I chose this lovely home and was accepted. All the staff are very nice, my husband was a mason and was hoping I would have a place in a masonic home. He did everything he could towards widow and children's charities and I have met a lot of masonic widows and masons and have found a lot of lovely friends among them. We have a really lovely activities manager who helps to keep us occupied.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I owned a 38-bed chronic sick/elderly nursing home for 20 years, employing 45 staff and being personally involved. I would like to observe that Queen Elizabeth Court, a masonic house, is run and operated to a very high standard of which it would be difficult to fault. Excellent.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Though not familiar with nursing homes in general, I know that I would be happy to be a resident at Queen Elizabeth Court in Llandudno.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was so happy that Mum was able to get a place in Queen Elizabeth Court. There is no other place with the same high standard in this area. She has settled in so well and is really looked after so well. I cannot praise the staff highly enough. Also, the gardens are kept beautifully. Thank you so much.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Queen Elizabeth Court are excellent. Nothing is too much trouble for any of them. The care my mother-in-law receives is of a high standard. The building is always kept in pristine condition and the food is very good. The reception staff and caring staff are excellent ambassadors for CQC. Thank you all.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother suffered a fall in April 2016. Her physical and psychological health deteriorated and she was unable to return home. As a family, the task to find a residential home was daunting. After visiting a few, we were absolutely delighted to find Queen Elizabeth Court. The environment (from when you first enter the hotel-like reception) and the wonderful welcome from the staff put us at ease immediately. Mum settled well within the first couple of weeks and we were happy to see her happiness instead of her distress she had at home or in the hospital. The stay, despite mum's health condition, has been unfailingly kind, supportive and patient with her. Thank you so much to everyone of them.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother really lost her independence when she fell and was unable to return to her home sadly. This was a great worry to us as a family. It was such a relief to find Queen Elizabeth Court where in a short few weeks, my grandmother was made to feel at home. With a number of medical conditions to deal with, I cannot praise the staff at Queen Elizabeth Court - no task is too big and as a family we have complete peace of mind leaving her here. This is all down to the wonderful staff who have mentioned that my grandmother "is ours, she's part of the furniture", which says it all.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased with the care given to my husband. The staff are efficient and friendly and the overall atmosphere of the establishment is welcoming. Plus, I am always informed about any changes or concerns regarding my husband. The senior carers are always available to discuss issues as is the management.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic! The care provided was excellent! Nursing staff were first class as were the carers. Nothing was too much trouble. Everyone goes the extra mile and it was lovely to see the care and attention given to my father and all done with a smile and a sense of humour! which lifted ours and dads spirits.
I have experience of care homes but have never witnessed such care and dedication as provided by Queen Elizabeth Court staff. Thank you! Well done! You're a credit to the care profession.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel I must let everybody know who is in the same dilemma we were when choosing a care home for my Father-in-law, after a failed first attempt in one home we moved our dad-in-law to above home. It was absolutely excellent. The care and dignity was impeccable. The staff were amazing from cleaners to senior members of staff, they couldn't do enough for my dad-in-law and us as a family they were just incredible! We were so pleased we moved Dad here and his end of life was dignified and the overwhelming support we had by all was just unforgettable thank you so much!

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father spent the last five years of his life at Queen Elizabeth Court and lasted until he was 102 years old. The quality of service whilst he was in care was always exceptional. Staff no trouble to them with any of the residents problems. This continues to the present day, where we are volunteers on a weekly basis.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident at the care hom she is very happy and is very well looked after by the majority of the care staff. She does occasionally complain about the food especially the evening meals. Apart from this she is in good hands. My complaint is there is insufficient parking, this is a major problem and I wish a little more space was allowed for cars maybe a little less grass???

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are always very kind and respectful to my mother. All know her by name and they take the time out to talk to her and interact. There is generally a good variety of activities for residents to join in. Admission and reception staff are always helpful and welcoming and always find a mum for me to speak to on the payphone when I call.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is very happy living at Queen Elizabeth Court and has been here for a year, having moved in in December 2014 she has been very well cared for generally with her specific needs, likes and dislikes taken into account of whenever possible. Communication with the family is good as the other closest (geographically speaking) relative, I find I am kept very well informed of any changes in mums health and general welfare. I am always made very welcome and find the team helpful in coming to terms with mums disabilities.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been a resident at the above home since July and feel I have had a new lease of life. The staff are always very friendly and caring. There are always plenty of activities to get involved with.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I are 5 years residents. The cleanliness relates to present staff shortages and sick leave in the cleaning team.

How likely would you be to recommend Queen Elizabeth Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy to be in the Queen Elizabeth Court as I have supported this home for many years as a free mason. The location is ideal for my friends to pop in. My personal hygiene is looked after by a caring/sensitive team. Unfortunately I can only be bathed once a week due to requiring more than one member of staff.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kristin Mewald, Marketing & Communications Officer at Queen Elizabeth Court responded to this review on 04 Dec 2015:

We have consulted the resident regarding his bathing preferences. All our residents can choose how often they wish to be bathed and we ensure that staff are available to support them accordingly. We support everyone on an individual basis and can also accommodate to bath residents every day if they wish to do so.

Having not been to a care home before I was unable to compare it to any other. However after spending 2 years and 3 months here, I am now acclimatised to its running and staff who are very patient and expert in their general attitude.

How likely would you be to recommend Queen Elizabeth Court? Neither Unlikely or Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Submit a Review for Queen Elizabeth Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queen Elizabeth Court