Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.7 106 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1213 – £1353
  • Self-Funded Residential Dementia Care: £1434 – £1876
  • Self-Funded Nursing Care: £1325 – £2046
  • RESPITE Self-Funded Residential Care: £1334 – £1488
  • RESPITE Self-Funded Residential Dementia Care: £1577 – £2063
  • RESPITE Self-Funded Nursing Care: £1458 – £2251

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Queen Elizabeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Michelle Beer (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (3)

Queen Elizabeth Court Reviews (106)

9.7

Queen Elizabeth Court has a Review Score of 9.7 (9.726) out of 10, based on 18 reviews in the last 2 years.
Over all time Queen Elizabeth Court has 106 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queen Elizabeth Court
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Total of 106, showing 61-80
Review from Anne T (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Queen Elizabeth for 2 years. At home, she was becoming increasingly isolated leading to depression. With encouragement and support of the staff she has now become happy and confident. She enjoys all the varied activities and looks forward to Tai Chi, Scrabble etc organised
by them and other activity organisers. She is encouraged to be as independent as possible but her needs are always met. Staff are unfailingly kind, polite and friendly, treating mum like an old friend.
Thank you to everyone who has helped to achieve this.
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Review from Marcia W (Great-Niece of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, empathic, respectful, friendly staff delivering a first class service. Approachable and helpful!
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Review from David S (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is treated with respect. The home is clean, tidy and caters for all needs. I cannot thank the staff enough for the tremendous care they give to my mother.
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Review from L C (Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good welcome and carers and nurses are very helpful. The choice of food, especially lunches, is poor with modern dishes instead of staple dishes suitable for the elderly and which they are used to.
Reply from Kristin Mewald at Queen Elizabeth Court

Thank you for your positive review of Queen Elizabeth Court and the care service we provide. We are sorry to hear that you do not feel the food is adequate for our residents. We aim to provide our residents with a variety of meals and we take on board residents individual wishes and suggestions. Our kitchen team prepare fresh meals every day to give residents a range of options and a balanced diet. If you have a particular question or concerns, please speak to our Home Manager who will be able to help and discuss further.

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Review from Paula J (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do not visit very often due to living a long way away. My mother is very needy and I believe her basic needs are adequately met. I am disappointed that none of the staff will accompany her to hospital appointments as she is afraid to go alone. We have no able-bodied relatives nearby to help, so a
very kind neighbour volunteers to go with her. Her care needs are increasing and occasionally I have not been informed of any incidents, hopefully, this has been remedied.
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Review from Cathryn P (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my fathers move to Queen Elizabeth Court just over a year ago the care provided has been of the highest quality. All the staff are incredibly caring, professional and empathic. Earlier this year, several staff went over and above to help my father attend part of my wedding - something my whole
family are incredibly grateful for. Every aspect of care and all facilities are excellent and we couldn't wish for my father to be cared for in a better environment.
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Review from Sandra M (Friend of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff - attractive interiors - friends keep telling me the food is lovely!


The reception area is very welcoming - spacious and an attractive meeting area.

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Review from Patricia D (Sister-in-law of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everyone is very courteous and welcoming. Every request I have made has been dealt with without delay and I know they are safe.
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Review from Neil R (Son of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is to a very high standard, very well run and managed by very caring staff at all levels - faultless. Plentiful in-house activities and facilities. Sadly, although the menu is nicely varied, quality and taste is lacking quite often.
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Review from D M L (Friend of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a friend since he became a resident and have been very impressed with the care and attention all the residents receive.
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Review from Freda A (Niece of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful "care home". With caring and passionate staff and nursing. Plenty of entertainment, day trips, bus service, tea and cake gatherings. Good food (room service if needed). Although close to Llandudno town, Queen Elizabeth Court sits in its own peaceful grounds, where residents can sit and chat.
The rooms are comfortable and private with en-suite for your privacy and dignity. My aunt is happy and content and now calls it her home from home.
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Review from R S (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Rather outdated facilities (currently being updated).
Sometimes care staff do not administer medication.
Generally OK.
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Review from Carys C (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Dad's care. The carers work very hard and I sometimes feel there isn't enough staff!
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Review from Margaret S (Wife of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot believe the change in my husband's mental and physical health since moving into Queen Elizabeth Court.
For several weeks he had been eating very little, but now he is eating and enjoying all his meals.
All the staff are very caring and friendly and the accommodation is of a very high standard.
It
is a relief to see my husband looking so well.
There are many activities and although he cannot join in he has the stimulus of being able to watch them.
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Review from Peter F (Son of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always speaking and happy.
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Review from R P (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love, support and nursing care are excellent at Queen Elizabeth Court. It is a difficult decision moving to a care home environment, but my mother has discovered a new positive and dignified place to live where she has every aspect of health looked after.
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Review from Gwendoline W (Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy enough with Queen Elizabeth Court.
My only comment is the food could be better.
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Review from Ken D (Relative of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our regular visits, I think the home is excellent.
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Review from P A (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queen Elizabeth Court is an extremely pleasant and light home and the recent renovations to the communal lounge and library confirm this.


All the members the staff are very friendly, helpful and caring whilst showing respect for the residents. They have been very accommodating of my father's needs

and insecurities during his recently move there. A lovely atmosphere.
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Review from G B (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only recently moved to Queen Elizabeth Court, initially on a respite basis which has become permanent.
Unfortunately, he has had a few health issues resulting in a prolonged hospital stay. this has made him a little unsettled therefore he has struggled to adapt and appreciate his ability
to cope.
However, the staff/care/support has been very good and our first impressions are very good and I know he is being looked after.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Queen Elizabeth Court is calculated as follows: ( (176 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 215 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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