Queen Elizabeth Court

Fabulous environment for my mother and peace of mind for our family that she is being so well looked after. Upsetting and frustrating at times not being able to visit and see her during this pandemic, but the care and welfare of the residents are at the heart of this, and so we understand. Great home for the family to know their loved one will be safe and cared for.

Arrived here after just losing my beloved husband, was a frightening experience. I was warmly welcomed. My room is lovely and I was able to bring my special things. Since then, everyone has gone out of their way to help me to settle in. The downside is the food is awful.

I wish we'd have found Queen Elizabeth Court a long time ago. Mum is very happy here. The staff are very kind and attentive. She loves her room and feels safe and secure. The quality of all the rooms and lounges are first class. Before Covid, there was a full programme of varied activities which help to keep residents stimulated. During Covid, there have been activities although limited due to lockdown. Queen Elizabeth Court goes above and beyond to keep residents safe - to the point that I haven't been able to see mum very often since March 2020! But mum and all the residents are alive and well thanks to the manager and staff here in Queen Elizabeth Llandudno - I cannot thank them enough.

After initially being reluctant to join in, now my Mother goes to all the social activities and has made friends. Periodically she has become ill, in every way the nursing staff have done their utmost to keep her comfortable and obtain the relevant help.

The caring standard was very high during my 2 week's respite. My partner is still receiving good care too. I enjoyed the space in my room, corridors and public rooms. Having staff working in the Foyer made the Court more homely.

My mum and dad are both residents and I visit them most days. I cannot praise the staff highly enough for their care, understanding, patience and kindness. The very high standard of care is constant. Dad has been quite poorly recently. He was looked after so well ensuring he got the prompt medical attention he needed. I went to a Greek food tasting activity and we had lots of fun. The staff support me too. Thank you.

Overall very satisfactory care home.

On my visits to Queen Elizabeth Court, I am always happy with the standards. My sister is always happy and enjoying the activities at the home. I feel glad she is in a good place.

Lovely and staff are great.

My husband has only been resident just over a week but he is well cared for by all the staff and is able to sit in the pleasant lounge with their help after assistance with walking and dressing. There is a well-organised routine for care, meals etc to which he is becoming accustomed and importantly nurses in attendance at all times.

My parents were able to come here to live despite both having very different care needs, one has excellent nursing care and the other excellent dementia care. Staff are all caring and committed to their work.

Pleasant environment, friendly and efficient staff. Good food.

A warm, friendly and homely atmosphere greets you in the home. Staff are always keen and willing to help. Always treat my relative with dignity and respect.

I love all the activities, especially quizzes and large scrabble, music etc.

Extremely disappointed - not what I expected.

To give an example of my experience at Queen Elizabeth Court, I have just had a shower in our refurbished shower/wet room and it was first class. This is just an example of the treatment that we get here and that goes for everything. Just to express my thanks and hope newcomers will find the same. I'm certain they will.

I am amazed at how comfortable my stay has been up until now. Staff and other residents are all so friendly and helpful. The entertainment provided is so enjoyable and the food is very good.

Most staff are "good", some are excellent. Management and nursing good, overall, satisfactory. Activities are limited for those in nursing care.

Generally very pleased with the quality of care and accommodation and we are at ease knowing that dad is well looked after.

When we arrived we were helped immediately on walking through the door. We mentioned our friend's name and we were told where to go. On arrival a carer offered to bring our friend to see us in the lounge area of the dining room she explained he had recently had a shower and might be a little tired. We could not stay too long but were impressed with the friendly staff and how everywhere looked.