Barchester Hafan-Y-Coed Care Home

Nightingale Court, Off Coedcae Road, Llanelli SA15 1HU

Hafan-y-Coed Care Home is situated in a quiet cul-de-sac, surrounded by large gardens where residents and relatives can relax and unwind. Accessible by public transport and within walking distance of local shops, the home is a perfect choice for those wanting to be close to the heart of Llanelli.

The highly trained staff are equipped to deal with a wide range of care needs, particularly older persons nursing and dementia care amongst others. Respite can be arranged if they have capacity at the time of enquiry, subject to the home's availability.

Highly thought of amongst its residents, along with family members of those cared for at the home, Hafan-y-Coeds' care and nursing staff are second to none, providing care at the highest level with the resident at the heart of everything they do.

A warm welcome awaits at this friendly, comfortable and caring home.

Group: Barchester Healthcare Ltd

Person in charge: Sherri Sargent (Manager)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 107 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Filipino, Welsh, Italian, Polish, Thai

Single Rooms: 103

Shared Rooms: 2

Rooms with ensuite WC: 103

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors always welcome at Hafan-Y-Coed. Please informs if attending on visiting before 8:30am and after 19:30pm.

Parking:

The home has parking available on site for visitors.

Latest Care and Social Services Inspectorate Wales* Report on Barchester Hafan-Y-Coed Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Hafan-Y-Coed Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Barchester Hafan-Y-Coed Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.571 for Barchester Hafan-Y-Coed Care Home is calculated as follows: ( (176 Excellents x 5) + (91 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 282 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.888 Points relating to the number of positive Reviews for Barchester Hafan-Y-Coed Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.4 positive Reviews (107 registered maximum number of service users ÷ 5). 19 Reviews ÷ 21.4 Target = 0.888

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Hafan-Y-Coed Care Home has a Review Score of 9.5 (9.459) from 24 Reviews


Average Ratings

  • Excellent
    15
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hafan-Y-Coed Care Home?

  • Extremely LIKELY
    20
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hafan-Y-Coed Care Home

  • Husband of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • Resident / Service User
    2
  • more

The standard of the home is superb. The staff are very friendly and efficient and the atmosphere is great. The food is very good. As a visitor, I am always treated with respect and feel very welcome. Overall a very good home.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 18 Apr 2018:

Dear David, Thank you for taking the time to review Hafan-y-Coed. We are so very pleased you feel the home is 'superb'. I will ensure your comments are shared with the team as I know positive feedback is so very important to us all.

My dad has been a resident here for just over a year and I am very happy with the care he receives. My dad was immobile, non-compliant with his medication and needed encouragement to eat and drink, after a lengthy stay in hospital he wasn't in very good health generally as well as suffering from dementia. The care, attention, respect and compassion the staff show to dad is very reassuring. I like the fact that dad is always wearing his own clothes (which wasn't always the case in a previous home) and he is always clean and tidy. My dad is also unable to verbally communicate with staff but they have made a massive effort to get to know him and can now read his facial expressions and dad is now mobile, eating well and takes his medication with little fuss most of the time. Seeing someone you love with dementia is devastating and the care my dad receives is brilliant and he is contented and happy the majority of the time and I know my dad is being well looked after. Thank you so much to all the staff.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 13 Mar 2018:

Dear Helen, Thank you for such a wonderful review, I know the team working with Dad on Ty Pemberton enjoy every minute.

When it was decided that my father should go into a care home, we weren't happy as we had so many preconceived ideas about care homes. We couldn't have been more surprised. The staff were absolutely wonderful. They treated my father and we as a family as if they'd known us for decades. My father was at a difficult stage in his illness but the staff were so welcoming, kind and understanding, we were overwhelmed by them all. Sadly, he wasn't able to take advantage of the fantastic food and all the activities on offer but they deserve a special mention and shouldn't be underestimated. Thank you all, so very much. I would highly recommend Hafan-Y-Coed.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 05 Mar 2018:

Hi, Philip

It was truly our honour to work with your father and get to know you all, thank you for kind words and recognition of the activities and work the kitchen does on a daily basis it means so much to the team.

Although my husband was comparatively only a resident for approx 4 and a half months he had the best of care. His carers were kind, friendly, courteous and caring. My husband did not settle to his environment very well as he clearly missed his home life. As the situation was not of our choosing, early days were quite difficult; not only did the staff care for him but they also took care of me.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Sherri, General Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 27 Feb 2018:

Thank you for your review Theresa, it means so much when people take the time to feedback such positive responses.

My family member is very happy and relaxed at Hafan-Y-Coed Care Home. The care is faultless.
Staff are extremely helpful and caring. Activities offered are appropriate and enjoyable. He enjoys the catering and his daily needs are fully cared for. Staff are approachable and extremely caring. Highly recommend.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 15 Feb 2018:

Thank you so much for such a positive review, it is a lovely reflection of how hard the team work here at Hafan-y-Coed everyday.

My husband has been here for 3 years. I am very happy with the home and the care and they look after him very well.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Sherri sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 29 Nov 2017:

Thank you for your review Renee and your continued support at residents family meetings.

Pleased with nursing care.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Likely

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Average Rating:   4.1 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 24 Nov 2017:

Hi Doug, thank you for your review and your continued support at Hafan-y-Coed.

My partner has been a resident in Pemberton Ward for the last five years, which I feel is a safe and secure environment. I have experienced nothing but care and compassion by the staff, they are always ready to help whether by deed or advice.

The food is adequate for their dietary needs. Drinks are always on hand. Overall I feel that home and its facilities are good for what it was intended to keep in a safe and happy environment.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 26 Oct 2017:

Thank you for your lovely review.

My husband was referred to Hafan-Y-Coed Care Home from hospital as he had a bad experience from elsewhere. He has settled down now very well. He is looked after very well and his carers are second to none.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 11 Oct 2017:

Hi Hilary, Thank you for your review, we are very thankful for your support and kind donations of the films and music to Hafan-Y-Coed. We are always around if you need us!

Hafan Y Coed is a wonderful nursing home and I cannot recommend them enough.
My grandmother is a resident there and since her arrival in August, they haven't been able to do enough.
I visit three times a week and every time I am greeted with a smile and a thorough update of her day and how she's doing.
First class service from all staff.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 18 Sep 2017:

Hi Sarah, thank you very much for your review. Your positive comments will ensure the team continue to be motivated to deliver excellent support with a smile.

Looked at other homes before choosing Barchester Hafan-Y-Coed Care Home. Very, very happy with the care provided to my mother. Staff are very welcoming.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 15 Sep 2017:

Thank you for your review, Stuart, we are so pleased that dad has settled in so well.

I cannot sing the praises high enough for all the staff at Hafan Y Coed. They are all fantastic. My grandfather has been here for 6 months. Because of his dementia, he can sometimes be difficult but the carers are brilliant with him and have so much patience. They do such a hard job but are always smiling. He enjoys going out on the trips that are organised. The home has a wonderful feel to it and our family are so grateful for all they do for him.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 15 Sep 2017:

Thank you so much for your review it means so much to the team when they know relatives feel so positively about the work they do.

My husband is very happy and is well looked after.

I would recommend Barchester Hafan-Y-Coed to anybody.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sherri sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 11 Sep 2017:

Margaret, thank you so much for your review, we are glad your husband is happy at Hafan-y-Coed.

The genuine warm welcome we received at Hafan Y Coed when we came to look around for a placement for my father was second to none. We were offered coffee and shown around the home by the Deputy Manager. He spoke so enthusiastically about the home and all the residents he spoke to reacted warmly to him. There was a delay in dad coming into the home but the manager was fantastic at keeping the family updated. He has settled in so well and the care he is receiving at the home is fantastic. Everyone smiles and nothing is too much for them. We looked at so many homes in the area and nothing compares to Hafan Y Coed.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 11 Sep 2017:

Thank you so much for your positive review. We are so very pleased that you are happy with the care and support we provide here at Hafan-y-Coed.

Since my grandad moved into Hafan-Y-Coed he has settled in very quickly. All the staff have been very welcoming and nothing is too much trouble for them.

It's clear the staff care for my grandad very much! I'd recommend this home to everyone.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 11 Sep 2017:

Thank you, Marc, for your review, it is always appreciated when people take the time to share their positive experiences of Hafan-y-Coed.

The care I have received here during my stay has been extremely good.
The staff have been very good during my short stay and I would recommend the services provided.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Likely

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Average Rating:   4.5 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 06 Sep 2017:

Thank you for your review, we are so happy you would recommend Hafan-y-Coed from your own personal experience with us.

Adequate, staff doing their best.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Likely

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Average Rating:   3.8 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 11 Sep 2017:

Thank you for your review, we are very much enjoying having the time to get to know you.

A very warm welcome. Staff are very friendly and nothing is too much bother.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 10 Aug 2017:

Thank you for your positive review Mrs M as always if there is anything you would like to discuss the team and I are keen to listen and thank you for your continued support in the resident family/carers meetings. The feedback we receive in those meetings enables us to continually review and evaluate how we are working.

We were made to feel very welcome on arrival as I arrived by ambulance after being in hospital for 9 weeks. The management arranged for us to have lunch, which we thought is a very kind act as we had been delayed.
The overall atmosphere is cheerful and friendly.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very pleased with the care my mother has had up to this time.
Just a few niggly bits but Mum is a very happy resident with very little work.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Sherri Sargent, Gemenral manager at Barchester Hafan-Y-Coed Care Home responded to this review on 19 Jun 2017:

Thank you for such a positive review. We are working to bring our activity opportunities also to an excellent standard and have today interviewed for two activities people to lead on this who will work across the home on each community.
This will give us three activities people working across HYC and so we hope this will give the team the support they need to deliver a range of activity options.
Thank you again I will ensure the team are made aware of your comments.

Father-in-law has been here for approximately 6 weeks, has settled in well and the staff have been very good and welcoming.
He has dementia which means he can sometimes be a little agitated. They attend to his needs, taking him into the lounge/dining room for interaction/food and are at hand when he needs personal care. Room is a good size with a toilet, we are able to personalise it with pictures and a TV to keep him occupied/stimulated. Staff are always cheerful, the home has activities/entertainment most Fridays, you are able to have tea/coffee and meals if you mention this and give them advanced warning.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Sherri Sargent, General Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 17 Mar 2017:

Thank you so much for the review we are so pleased your family member has settled in so well. Please keep us informed of anything else we can do to continue to build on our knowledge and relationship with your father-in-law.

Caring staff are conscientious and very caring to my wife. Pleasant and respectful.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4 out of 5

Sherri Sargent, General Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 19 Mar 2017:

Thank you for your feedback, Norman. please come and speak with me or a member of the team to let us know what we can do to improve our activities offered.

Extremely satisfied with the staff and care home.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Likely

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Average Rating:   5 out of 5

Staff are extremely obliging and kind. Nothing is too much trouble for them and they often go out of their way to ensure the comfort and happiness of residents.

How likely would you be to recommend Barchester Hafan-Y-Coed Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home responded to this review on 24 Apr 2017:

Thank you for your review we are thrilled you have reviewed our service as excellent in relation to supporting people with dignity and respect. We are recruiting new team members into our housekeeping team to increase our bank team of cleaners. We are also advertising for a housekeeping team leader to work with the team to continually monitor and evaluate our performance. We hope if you choose to review us in the coming months you will feel that we are improving in this area.

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have some occupancy vacancies on our memory lane communities which offer support for people with dementia.

Awards / Recognitions

February 2018

April 2017

February 2016

June 2014

Job Vacancies

Staff Profiles

Sherri

Sherri Sargent

Job Title: General Manager

Joined: 2016

Description:

My name is Sherri and I am proud to say that I am the General Manager at Hafan-Y-Coed, a nursing and residential care home that is committed to delivering excellent care and support to the people who live and stay here.

My passion has been leading and promoting excellent health, care and support services across England, Wales and Northern Ireland. To achieve this, I have been working in partnership with regulatory bodies, including the CCSIW, RQIA, NHS Wales and the CCW, for over 15 years, covering a variety of support, care and health services.

I am a qualified Registered Manager and have lead services as the Responsible Individual for Wales and Responsible Person for Northern Ireland, working together with teams across the country to achieve high quality services.

I hope to be able to continue my own personal journey with the staff at Hafan-Y-Coed to deliver on the outcomes identified for both the residents at the home and the team I am working with.

Matthew

Matthew Braddock

Job Title: Clinical Deputy Manager

Joined: 2016

Description:

My name is Matthew and I have been the Deputy Manager and Clinical Lead for Hafan y Coed since January 2016. After graduating from Swansea University with a nursing degree, I spent the early years of my career in the A&E department of Morriston Hospital, where I gained the majority of my clinical expertise. I subsequently worked for 3 years in Saudi Arabia where I was employed by BAE Systems as a Nurse Practitioner. In this post I served the primary care needs of approximately 2,000 employees and their families at a military base in Riyadh.

At Hafan y Coed, my role is to manage, coordinate and support the clinical team within the home, ensuring that the nursing care we deliver is of the highest standard. Having always been passionate about improving the quality of care available to the elderly and those who are most vulnerable, I have found my current post to be incredibly rewarding.

No day is ever the same at Hafan y Coed and I continue to enjoy every minute. I feel privileged to lead such a dedicated and committed team who are constantly seeking new ways to improve the care we provide to our residents.

Vanessa

Vanessa Powell

Job Title: Deputy Manager - Care

Joined: 1995

Description:

Hi, my name is Vanessa and I am the Deputy Manager of Care for Hafan-y-Coed care home.
I have worked in Hafan-y-Coed for over 20 years during this time I have been part of the team driving forward the continuous improvement of care and the auxiliary services working within the home.

My role as Deputy Manager of Care enables me to work together with the team to meet regulation and legislation whilst focussing on person-centred care.

If you would like to know anything about the care we have to offer at Hafan-Y-Coed please let me know, I look forward to hearing from you.

Sarah

Sarah Morgan

Job Title: Nurse Manager

Description:

Sarah is a Registered Nurse with a wealth of knowledge and experience within the nursing/care home sector.

Suzanne

Suzanne Kirby

Job Title: Home Administrator

Joined: 2007

Description:

Suzanne has worked at Hafan-y-Coed for over 10 years and has an excellent understanding of all of the administrative work required to support the residents and families here at Hafan-y-Coed.

Louise

Louise Rolfe

Job Title: Receptionist/administrator

Joined: 2015

Description:

Louise is the first person who will usually greet you at Hafan-y-Coed as our Receptionist. Louise has worked with us at Hafan-y-Coed for over two years and continues to greet all of our visitors with a smile.

Ashleigh

Ashleigh Evans

Job Title: Head Chef

Joined: 2017

Description:

Ashleigh has been working as a chef for over five years and has experience working in care homes and in the restaurant business.

Ryland

Ryland Lewis

Job Title: Head of Maintenance

Joined: 2005

Description:

Ryland has been a member of the maintenance team here at Hafan-y-Coed for over 10 years. He has completed his training with Barchester Healthcare in plumbing, Health and Safety and is about to embark on an electrical course.
If you need to report something to us regarding maintenance in your relative's room or any of our communal areas Ryland will happily discuss with you.

Nicola

Nicola Kearney

Job Title: Head of Housekeeping

Joined: 2013

Description:

Nicola has worked with the housekeeping team for a number of years starting with us as a domestic and laundry assistant.
She now works together with the team to ensure the home is kept clean and tidy and that the residents laundry requirements are met which is a big task when working with 104 residents!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hafan-Y-Coed Care Home