Barchester Hafan-Y-Coed Care Home

Absolutely so happy that my mum is happy and well cared for here. The staff are like family, loving and attentive - nothing is too much trouble when we ask. Entertainment staff are worthy of any holiday camp! Brilliant and so much fun. I'm booking a place when I'm ready!

I am so glad my grandfather is very happy and settled in this nursing home. I am happy he has made new friends here and the staff are good with him. He loved the football in the stadium and he loved the theatre and I love seeing the photos and my grandfather is having the right care and support.

I have found the entertainment team to be very caring and professional when dealing with my mum. Nothing is too much trouble for them. They have various enrichment activities that provide for residents and go above and beyond in their roles.

I'm very happy with Dad's progress. I have never seen Dad so settled. A lovely warm welcome from the staff when I come to see my dad. Thank you all.

Very pleased with staff. Accommodation first class, feel comfortable with my dads care.

I can only say that you are excellent, staff from the manager to all the other support staff, carers, cooks and nurses that help run Hafan-Y-Coed. I had always heard excellent reports from previous families who had stayed at the home. My father has recently arrived at Hafan-Y-Coed and I feel he has become part of the family, the events team are excellent with the interaction they have with everyone. Well done to all the staff.

The overall experience was very good. The staff went the extra mile in every way to make my wife's stay comfortable-happy and loving.

All staff go above and beyond in every way to make my mother in laws life normal, comfortable and enjoyable. The food is top quality and the cleanliness is very good. The care she receives is excellent. She is treated with dignity at all times and enjoys the activities, the activities are very good. Although the care home is very expensive, in my opinion, it is the best in the area and would wholeheartedly recommend it to anyone.

Lovely place, with superb staff and team, always spotlessly clean and Mum is dressed beautifully. Great activities and events and always feel valued, listened to and very welcome anytime. Mum would have never made the recovery and progress anywhere else as she has.

Staff are always warm and welcoming. Staff are always happy to help accommodate Dad. Management are approachable, and problems that have arisen have been dealt with. Activity coordinators are fantastic and happy to help. Staff enabled us to bring Dad home for Christmas Eve which was wonderful for the family.

My family and myself are over the moon with the excellent care my mum receives at Hafan Y Coed. Every member of staff goes above and beyond to ensure the residents get the quality of care they deserve. The residents are treated with dignity and respect and are treated as individuals. We are so happy we chose this home for my mum.

Hafan-y-Coed has been providing the most exceptional care to my gran after her move. Nothing is too much, they are so friendly and caring towards all the residents. It makes me so relieved to know she is in such good hands, safe and happy. There are always activities going on and plenty of engagement. I would wholeheartedly recommend them.

Diolch pawb!

Having worked as a nurse in the past I have very high standards of care so I cannot fault any aspect of mum's care. All the staff treat her with care and dignity and more so with love. They aren't just doing a job, they treat all the residents like they are treating their own families. The activities programme is second to none and the fact they put it on social media, I look forward to seeing what they have been up to. All staff from housekeeping to maintenance are friendly and caring. Well done and thank you.

Every time I visit, staff members are always positive, encouraging and extremely approachable. Health issues are always identified and communicated well with the family. The entertainment staff always find ways to get my bampa to engage despite being immobile. They make every effort to involve him and make him smile. He always has options when it comes to food and the nurses are always on top of his weight management. As a family, we love Hafan-Y-Coed Care Home.

Thank you for the very warm welcome my relative received when he began his stay at Hafan Y Coed Care Home. Deciding upon a care home was one of the hardest and most difficult decisions I have ever had to make. The staff treat residents (and visitors) with dignity and respect and endeavour to include everyone in activities regardless of their ability. They try and find the appropriate level of focus and adapt to suit individuals. The staff rotas are consistent so there is familiarity in each community. So important to ensure residents are fully supported and are provided with continuity of care, daily living support and an element of kind familiarity. They work tirelessly in a very often challenging environment. The nursing staff have been attentive and kept me informed when they have identified potential health issues. Management is visible, very approachable and innovative.

We had a wonderful afternoon with mum in the general lounge. The activities team led this afternoon were excellent. The singing brought mum and the residents to life. Mum was singing along with all the old welsh songs. Well done everyone.

The care that my dad has received has exceeded our expectations completely. We are so impressed with the care and positive attitude of the staff. The food is excellent! The activities ongoing for the residents are fantastic and help to stimulate his mind.

I was upset that my dad had to go into a home because of his Dementia and falls. However, he has settled really well and I have no worries about his care at all. The staff are amazing, so caring and extremely hardworking. The activity team are always arranging different events and there is always something going on. We couldn't be happier and I would have no hesitation about recommending Hafan-Y-Coed Care Home to anyone.

Great team.