Barchester Hafan-Y-Coed Care Home

My partner's health has improved since being in Hafan-Y-Coed and he even has the opportunity of using his Welsh - something that is important for him. He's also enjoyed visiting the wetlands.

They drove 60 miles to collect my mother so she could attend my son's wedding ad I will be eternally grateful!

My mum has been at Hafan-Y-Coed for nearly three years and I am very happy with her care. All the staff work extremely hard and are always upbeat and helpful. They are very considerate of my mum's needs. Even though they have had a very tough time through COVID, they have soldiered on and buoyed up the residents. The only points that they could improve on is updating the resident's rooms and being more inspiring with the daily food menu. On the whole, I believe my mum is being very well cared for at Hafan-Y-Coed.

Can't fault anything in Barchester Hafan-Y-Coed Care Home. I am happy that my husband is cared for in the way he cared. The staff are incredibly caring and loving. I always have a warm welcome when I come to visit.

All staff are extremely kind and professional. The activities lady is always full of fun and tries to engage all the residents in whatever she has arranged.

My mother has dementia and has now been at Hafan-Y-Coed Care Home for over four years. I am very pleased how well she has settled there and how happy she is in her surroundings. The home is comfortable and the staff have been great and will go out of their way to see to her needs and to keep her happy. I feel I have good contact with the care staff and with management, which is essential. In conclusion, I am very happy with my choice of care home and with the service provided and most importantly, I know my mother is too.

Mum is well looked after and settled in quickly and is very happy.

The team here are fantastic, always friendly and happy when we come to visit. My grandmother is happy and well cared for. There is always something going on when we came entertaining for the residents. Myself and my family are very happy with Hafan-Y-Coed Care Home. nothing is ever too much trouble for them and it feels like one big family.

Treated with dignity, which is important. The staff very much support Mum. By her being in Hafan-Y-Coed has meant as family, we know she is being looked after. Very much a family and welcome family when visit. Excellent home. Staff work so hard. Well done. Clean and inviting atmosphere.

My dad is in Hafan-Y-Coed, and I couldn't pick anywhere better for him to be. He is so happy, and it feels like home for him. When we come to see him, he is always busy doing some activity, and nothing is too much trouble for the staff. He always looks clean and tidy.

My grandmother has been in Hafan-Y-Coed for roughly 5 -months now. She has settled in well and loves the staff. She often mentions how much is going on in the home and how friendly it is. She has made friends with not only other residents but staff too. She has been on many trips and loves the concerts. Thank you for welcoming her to your home. She is very happy and content.

My mother-in-law was a resident of Hafan-Y-Coed Care Home for three and a half years after it became impossible for her to live independently and when the family were no longer able to manage her complex nursing needs. Hafan-Y-Coed became her home, and she was cared for with love, and infinite patience over the years; the staff became not only her friends but ours as well. The nursing care was excellent, and the day-to-day care was fantastic. The activity team worked non-stop to entertain and engage the residents, and the building and grounds were clean and inviting. The food was good, and the kitchen staff were never too busy to provide her with her favourite egg sandwich at any awkward time of the day! Hafan-Y-Coed was a big part of our lives over that time, and we miss all the staff and residents who became our "extended family" for that time. Thank you so much for everything you did for her and for us.

My wife entered Hafan-Y-Coed a week ago. Everyone here has been welcoming and friendly, and she has settled in well. Her room is bright, airy and very clean. The food is excellent, and she enjoys her meals. There is plenty of staff, which provides a safe environment. There are lots of activities, and everyone is encouraged to join in. First impressions after one week - excellent.

Both parents are residents at Hafan-Y-Coed. Mam has Vascular Dementia, and Dad has Parkinson's. Both are well cared for, and the activities team really involve my dad, and he loves it; they get Mam involved in activities also. The team treats them like family and couldn't ask for better care for them both.

It’s a difficult decision whether to place your mum in a nursing home or not; I can honestly say that Hafan-Y-Coed does a much better job than I ever could. I am so grateful for all their kindness, care and hard work. I cannot praise them or thank them enough. Mum has been a resident for over 3-years now, and I have never had any worries or complaints.

Well done to all staff at Hafan-Y-Coed !!

Overall I can't fault the care my mum receives at Hafan-Y-Coed.

Mam was put into Hafan-y-Coed for respite due to Dad being taken ill. I can not praise the help and support given to me by the staff and management from the minute mam arrived. I was totally taken by surprise by how much they did for me. It is a beautifully clean welcoming care home where every member of staff is happy to help you. There is a lot of activity there for residents, visiting and contact with a loved one is made very easy. Very well run care home I would highly recommend it.

I visit my friend regularly in the dementia community nearly every day. I am very happy with all the care and all of the entertainment that goes on.

The staff are extremely kind and are very open to answering any questions. The organisation is run very efficiently. Residents seem very happy. Overall management is approachable and kind. The building and general upkeep are first class. The staff are a very great factor and the most important factor.