Barchester Plas-y-Dderwen Care Home

Given the obvious challenges of the past few months the staff of Plas-Y-Dderwen have been nothing short of amazing. Their commitment and compassion has been such that we've felt there's actually been an improvement in my mother's mood and wellbeing. Thank you all.

They have a variety of activities and always put residents care and welfare first. A first-class home, which is highly recommended.

The overall cost is very high. The number of "Extras" charged is annoying and unnecessary considering how high the overall fee is. Not always very good at keeping us informed about any problems or decisions. The staff and management are friendly. The activities for the residents is very good and creates a community feel, however, Mum is not able to take part.

In our experience, we can not praise the staff at the home enough. They all have been wonderful to our father. From the moment he entered the home in October, he was treated with great care. We have a great rapport with all the staff, management and carers as well as the nursing staff. The entertainment they provide in the home has made such a difference to our father; great stimulation to his mind.

The activities coordinator went above and beyond, lending my mother in law his own phone for us to be able to video call her. It was particularly nice during the lockdown, but actually will be useful going forward too as we live six hours away so visiting isn’t easy. Sometimes we would be on the phone for nearly an hour so it was really very kind and thoughtful.

My mother has been a resident for several years and I have nothing but praise for the care my mother has received in the home. Any changes in care are discussed with me first and the staff have always been considerate, open and honest. I have no reservations in recommending Plas y Dderwen and I have recommended Barchester to my extended family who have also been very happy with the care their parents have received.

The resident's garden and the recent refurbishment provide a wonderful environment for both residents and their families alike and the activities staff also maintain the vital link between the residents and the local community which is so important. The staff should also be applauded for doing such an amazing job during the current pandemic. They have worked tirelessly to not only keep the home clear of the virus but also ensure that my mother and the family can keep in touch whilst the home is closed to visitors. I personally cannot thank the staff enough and consider ourselves very lucky to have found my mother a place at such a caring home.

We'd just like to thank all the dedicated staff and volunteers who are doing a fantastic job looking after the residents to keep them safe, happy and occupied during this very difficult time. Wishing everybody at Plas y Dderwen a continued safe and successful lockdown.

The staff go above and beyond in their care for residents. My father has been a resident for 18 months and in his own words, he is content and it is his home. He suffers from dementia and gets confused but even during this difficult time, with staff having to wear PPE at all times, he has never been distressed, which shows how well the staff are managing to keep everything as normal as possible with internal activities and events. We thank you so much knowing that you care for your residents as though they were members of your own families. Bless you all.

I am really happy with the care my mother is receiving. All of the staff are doing a wonderful job keeping residents safe at this difficult time. Being able to have face to face contact through WhatsApp has been wonderful. Thank you so much!

The death of my mother was handled well and empathetically. My thanks to the staff involved.

From the very first visit we loved this home. Mum has been looked after so well and the staff are all like family. If and when the time comes I would have no hesitation to book a room for myself. Thank you all so very much.

My mother is a resident at Plas-y-Dderwen in Carmarthen. Whilst the last few weeks have been difficult I must praise the staff for the care and love they have shown towards my mother. Regular video links clearly show that she is comfortable and well looked after. I really can not thank them enough. They are all heroes. Da iawn pawb.

The staff at Plas-y-Ddweren always go above and beyond to support their residents. I have nothing but praise for the home and the care my grandfather receives. Since moving there he has gained a new lease of life and is back to the same character he was many years ago. We are very lucky to have found Plas-y-Ddweren. From the well thought out activities offered daily to the amazing food on offer alongside care and compassion from all of the staff makes the home a fantastic place for it’s residents and those who visit. I can’t praise it enough

At this difficult time we as a family want to thank Plas-y-Dderwen for all their amazing hard work and support. They not only take care of our most treasured possessions as their own family they also support families at difficult times. We are so blessed to have this fantastic centre as our extended family. They have gone above and beyond arranging video calls regularly so we can see our loved ones. Thank you for all your hard work. We are truly grateful to all the staff.

My Auntie has been at Plas-y-Dderwen for a number of years. Previously she was living on her own in a flat, and her health and general well being deteriorated and she needed to find a residential care home. It wasn’t long after moving into at Plas-y-Dderwen that everything about her improved, she put on weight, felt happy and really enjoyed the interaction with staff and fellow residents. This has continued, and I am very happy with everything Plas-y-Dderwen has provided for her.

I am writing to thank the nurses, care assistants, cleaners and all support staff at Plas-Y-Dderwen, Towy unit, for caring so well for my dear wife. She has been suffering from MND (Motor Neurone Disease) for many years and now needs around the clock nursing care. I cannot speak more highly of the compassion, understanding and kindness they all show towards my wife and fellow residents. We as a family are all so very grateful for their kindness and dedication, especially in these challenging and strange times we find ourselves in now. Without your wonderful care and attention you are delivering to my wife, she simply would not be able to get through each day as she does, with a big smile and a thumbs-up signal. Stay safe, Stay Strong, look forward to the day we all meet again.

We are very pleased with the care my father receives. The carers and staff are very professional and compassionate and treat residents with respect and good humour and as individuals. They are always friendly and communicative. We are kept up to date as my father's care needs develop. The communal areas and individual rooms being kept to a high standard of repair and cleanliness makes for a pleasant welcoming environment for residents and visitors.

Excellent care home. Staff are outstanding and go above and beyond for residents. My mother-in-law arrived in a very distressed state and thanks to the wonderful care provided she made significant progress. Highly recommended. A big thank you to all the staff on the Teifi unit.

We have to be thankful and hope that there will always be enough of you (the staff) to care for the aged and needy. The staff are doing for us all such an important job. What can be more important than caring for the old and infirm? Please tell this to the politicians!!! Thank you.