Barchester Plas-y-Dderwen Care Home

Cilddewi Park, Johnstown, Carmarthen SA31 3HP

Barchester Plas-y-Dderwen Care Home, Carmarthen, Carmarthenshire
Barchester Plas-y-Dderwen Care Home, Carmarthen, Carmarthenshire
Barchester Plas-y-Dderwen Care Home, Carmarthen, Carmarthenshire

Plas Y Dderwen makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Sharon Herbert (General Manager)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Admission upon completion of assessment. Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Welsh, Polish

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Barchester Plas-y-Dderwen Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.4 Barchester Plas-y-Dderwen Care Home has a Review Score of 9.4 (9.441)

The Review Score of 9.4 (maximum of 10) for Barchester Plas-y-Dderwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Barchester Plas-y-Dderwen Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Barchester Plas-y-Dderwen Care Home is calculated as follows: ( (101 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.571 Points relating to the number of positive Reviews for Barchester Plas-y-Dderwen Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Plas-y-Dderwen Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Plas-y-Dderwen Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Aunt of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I cannot put into words how impressed we were with the staff at Barchester Plas-y-Dderwen Care Home.

They worked very hard to help us in a sad situation, they showed compassion, empathy and genuine care day and night to both the patient and family.

The home is clean, bright, cheerful. Attention was paid to little details like ensuring the patient can see cards and flowers that have been sent.

Rooms are clean, accessible and can be filled with personal belongings. Pets are also allowed to visit.

Great dignity was given during end of life care and I honestly cannot thank the staff and the manager enough for the help they gave us.

Thank you.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 07 Nov 2017:

Always a pleasure, so glad that we were able to help in this difficult situation. Thank you for your kind words.

My niece has been a resident of Plas-y-Dderwen for nearly 2 years and all I can do is praise every member of staff. The manager and all her team have been brilliant and my niece passed away last Friday in a caring environment.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Although my mother was only in the home for five months she thought of it as her home. The staff are all amazing all showing a high standard of care. Nothing was too much trouble for them. All the staff were pleasant and helpful and mum saw the manager or deputy on a daily basis. The home had high standards of care and cleanliness which were maintained each day. Mum didn't have a very good appetite. The staff all tried to encourage her with different foods and drinks. I would thoroughly recommend Plas Y Dderwen Care Home.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 21 Jun 2017:

Thank you so much for the positive comments which are always welcomed

My mother has been a resident at Barchester Plas-y-Dderwen Care Home for very nearly ten years, suffering from Alzheimer's. During this time, I have seen many changes in personnel but one thing that has been consistent has been the care and kindness shown to her by staff. She has always been treated with respect with regards to her dignity at all times. Nurses, carers, housekeeping staff all spare the time for a friendly chat. Although she is now unable to communicate verbally, every effort is made to understand her needs. All staff have always been friendly and welcoming to us as a family, always ready to listen to any concerns we may have and to give us support when needed. Many staff are welsh speaking.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Sharon Herbert, General manager at Barchester Plas-y-Dderwen Care Home responded to this review on 29 May 2017:

Thank You for your positive comments.

All staff extremely helpful and attentive to my mother's needs and always available to explain and discuss my mother's condition. All areas are very clean and plenty of well tended outdoor space.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 24 May 2017:

Thank you for your positive feedback, which is always appreciated

My mother has now been living at Plas-y-Dderwen for a year, within this time she has been treated with the utmost respect, treated with dignity at all times. The staff team do their utmost to meet my mother's needs in order to live a life she can enjoy. My mother is very happy and content at the home. Staff are very friendly in their approach not only to my mother but to us as a family, keeping me up to date with my mother's health. It's a well led and transparent home.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 08 May 2017:

Thank you for your kind words, feedback is always appreciated to measure the level of service provided.

Mum was a resident at this care home for nearly four years. She was treated with respect and compassion by all members of staff. It is a well kept and well-resourced home with very competent, well qualified and experienced staff.
The public areas are welcoming and homely with modern furniture and tea and coffee making facilities. This makes visiting a pleasant experience when coupled with the fact that all members of staff greet you warmly whenever you visit.
The food is very good and the kitchen and dining areas are excellently maintained.
The laundry facility is excellent with resident's clothes are being very well looked after.
Rooms are light and airy and well kept.
I do not have a single negative comment about this care home and the decision to have it as my mum's home for the last years of her life was one that this family will never regret.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 25 Apr 2017:

Thank you for your positive feedback, I am pleased to note that you feel that your mother's care was delivered in a professional manner and that your experience of Plas Y Dderwen was exceeded your expectations.

This home delivers a high standard of care with exceptional professionalism whilst maintaining a homely environment.
All staff are knowledgable and the manager has a presence and is accessible for a chat if needed.

Lovely home and would highly recommend

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 19 Apr 2017:

Thank you for the positive feedback regarding our service, the time taken to complete the review is appreciated. This allows us to enhance our service.

I always consider it important to commend people on good service so on returning from my visit to Plas Y Dderwen where I was arranging the admittance of an elderly friend on behalf of her family I wanted to thank all the staff publicly for their sincere and professional reception.
It is also important to note that I have been an independent financial adviser for over 35 years helping clients with Long Term Care needs on behalf of their families so I have visited many homes across the country covering all aspects of care needs so I hope this helps to qualify this review for anyone considering Plas Y Dderwen for their elderly loved ones.
To further qualify my review I also spoke to the family of a resident who has been there for five years and they confirmed the home was now under the best management of that period so I hope they are all encouraged by my review and the comments of the family I met today.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home responded to this review on 06 Feb 2017:

Many thanks for your kind words regarding your recent visit to Plas Y Dderwen. I sincerely hope that your friend will be happy here.

My husband was admitted to Plas-y-Dderwen following a near-fatal stroke complicated by Parkinson's Disease, and needed a high level of care. At Plas-y-Dderwen we have found a level of care and genuine concern that we had not dreamed of :- the staff are respectful and genuinely compassionate, and very attentive to my husband's needs, and provide a very professional service. However, it is the personal touch which has meant so much : every member of staff seems to have a genuine interest in, and concern for, the residents, and my husband has been treated with the utmost respect and compassion by everyone. He now has his own Key Worker, which enhances the personal connection, and has begun to make some progress towards recovering his speech, and some mobility. I have also experienced a high level of concern and support for myself, and I do nit know how I would have coped without the help I received from everyone there. I cannot recommend Plas-y-Dderwen as highly as it deserves.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Sharon Herbert

Job Title: GENERAL MANAGER

Joined: 2015

Description:

RGN, QCF Level 5 Diploma in management

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Plas-y-Dderwen Care Home