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- The Hollies Nursing & Residential Home







The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.
The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centred care.
Nurses at the home...
Care Provided by The Hollies Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.
Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.
Contact The Hollies Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Silvercrest Care
- Private Owned
Person in charge
- Sharon White(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- open policy
Parking
- On Site Parking Available
The Hollies Nursing & Residential Home Reviews (56)
The Hollies Nursing & Residential Home has a Review Score of 8.9 (8.930) out of 10, based on 5 reviews in the last 2 years.
Over all time The Hollies Nursing & Residential Home has 56 reviews.
Her openness, honestly, care and professionalism was outstanding and made the whole process a lot easier for myself and my family.
The love and care Danielle and her team showed my father will forever stay with me. The last 4 weeks of my dads life were spent being so well cared for and he was content which meant the world to us as a family
Thank you for your kind and heartfelt feedback. We're very pleased that Danielle and the team were able to support your dad and your family with such care, compassion, and empathy. Knowing and confirming that your dad was comfortable and well cared for during his final weeks means a great deal to...
I have used this service since May 2025 and find it very useful. I have had the help of the nurses to get washed and dressed every morning.
Thank you for taking the time to share your feedback. We're so pleased to hear that you're benefiting from being at The Hollies, and that our care team are meeting all your care needs. Thank you again.
Care is excellent. She is looked after very well and is always clean & tidy. She is very happy here and I am confident she is having the best care.
Thank you for taking he time to leave a review. We are happy to hear that you feel that the care your wife is receiving is excellent, it's also warming to know that she is happy at The Hollies. We appreciate how important it is for families to know that their loved ones are well cared for. We look forward to sharing your kind words with the team. thank you again.
The care given to my dad here is above and beyond the staff are wonderful people and I feel privileged they are caring for my beloved dad thank you all from the bottom of my heart as I know he is safe and will want for nothing
Many thanks for your kind review the staff team and management will be delighted.
So lucky to have Dad here.
Love that the staff have a great sense of humour too when appropriate.
Thank you for tasking the time to leave your review. We're very happy to hear that you find our team friendly, caring, and professional. Keeping families informed and addressing concerns with compassion is very important to us, and we're pleased to hear that this has been your experience. It's nice...
My mother has been a care home user for a couple of years now, and her needs have unfortunately changed from residential care to nursing care. The transition has been handled by the staff with cheerfulness, kindness, compassion and good humour. Medical needs and dietary requirements have altered, and been dealt with professionally. On her good days, my mother has a sharp sense of humour and can enjoy a bit of joking and banter with the staff, and it's great to see her laughing and joking again. Overall, we are very happy with the standard of care she is receiving and are confident that any future requirements/changes necessary to her ongoing care will be handled in the right way.
Many thanks for your review. The hard-working staff team and management at the home are delighted with your positive feedback. Many thanks.
The manager of the home is a lady with many years of experience. Before becoming the manager, she was a member of the nursing team and she is held in the highest regard by staff, residents and families of the residents.
As a regular visitor to see my father, I have formed a rapport with all of the personnel and find the whole environment to be warm and friendly.
Thank you for taking the time to leave a review. We have been happy to have your father as a resident of The Hollies for the last 10 years, and are pleased to hear that you feel he continues to receive good care and is treated with kindness and respect. Your praise for our attentive nursing and...
I'm very happy here at the home.
Thank you for taking the time to leave a review. We are pleased to hear that you are very happy at the home, and we are in turn, very happy to have you with us! Remember if there's anything you need, the staff are always there for you.
My mum has been at The Hollies for six months now and myself and other family members are delighted with the care she is receiving at The Hollies. She has a nice, functional room and the communal spaces including a TV lounge, coffee lounge and dining room are all first-class and always kept neat and tidy. The thing that makes this place so special is the staff who are universally excellent. The management, carers, catering team, cleaners and maintenance do a fantastic job of creating a welcoming and homely environment. My mother was a reluctant resident initially but has settled in really well and is very happy there. This is thanks to the individual attention she has been given to make her content and healthy. There is a vibrant, positive, happy environment whenever I visit thanks to the varied and stimulating programme of activities on offer to the residents during the day which is a really positive aspect of daily life at The Hollies. We are genuinely grateful for this. Thanks!
Thank you for your review. We are so glad to hear that you and your family are delighted with the care your mother is receiving at The Hollies. It's reassuring to know that she has settled in well and is happy at the home. The team take pride in maintaining the home to a high standard, ensuring...
My dad has been a resident since April and he has thrived. He has put on weight and made good friends with both staff and residents. I can honestly say I look forward to visiting him. He has a new lease of life. He's happy despite not being at home, and he's made the best of it. He's very well looked after. We were really struggling with his care at home and he then needed urgent hospital treatment. He wasn't able to return home and he needed a care package. I will be eternally grateful for the care he receives, which not only helped him but helped my mother and myself. The Hollies have been a great experience for my father and our family and friends. It was also recommended before dad left hospital by the nursing staff and our friends.
Thank you so much for your review, the staff and management team work so hard to make the home the success it is.
I have never once met so many genuine people who give their all to their job and the care they provide for all the residents.
One word for this home... amazing!
Thank you so much for taking the time to review the home and your wonderfully kind comments will be fed back to the fantastic team at the home.
My mother has thrived since being at the Hollies Nursing Home. All staff are really nice and genuinely care for the residents which is unusual in the current care sector. My mother is bed bound and was at home in a hospital bed prior to hospitalisation then admission to The Hollies. She is always comfortable and well presented when we visit and is in a very safe environment. Thank you for looking after my mam.
Thank you for your kind review, it will be appreciated by the hard-working team and management at the home.
I am very pleased with the care and attention my mum is receiving. The covid-19 pandemic has caused problems, but I believe the Hollies have been fair in their interpretation of the Welsh Assembly's rules. I know without the care she is getting, we would have lost Mum by now.
Thank you for taking the time to review The Hollies. The staff team will be pleased with the feedback.
Very happy with the care given to my mother-in-law. Very pleasant staff to deal with and most helpful. The home is also a pleasant place to be.
Many thanks for your kind review, the hard-working staff team and management will be delighted.
I feel that as a home for Mum, The Hollies is perfect. Recently Mum has been receiving palliative care; the management and staff have been kind and considerate, allowing me to visit each day, and made to feel very welcome. It was difficult for us all during the lockdown experience, but everything was done to keep Mum and I in contact then too.
Thanks for taking the time to review the Hollies, we are glad you are happy with the care Mum is receiving.
My mum has complex needs and these have always been met in an understanding and professional way. Mum has not been affected by Covid, but sadly the crisis meant that family have not been able to enter the care home since March, but we were able to make short socially distanced visits to her from outside when the first lockdown eased and the activities team have been marvellous in facilitating video calls to my mother from quite a large family. Living 3 hours away it was very important to find a good care home and we did. From the moment of first contact, I have always had great confidence that my mother is safe and very well cared and the whole staff team indulge her, look out for her and engage with her humour.
Many thanks for taking the time to write your review and supporting the home at this difficult time, the staff team will be delighted.
Due to current COVID restrictions in place, I haven’t been able to see my mum since February, other than a couple of occasions during the summer when I was able to have a conversation, outside and at a distance. However, although a difficult time, we are so grateful that she remains safe and well, and is still smiling through it all. This is a reflection of your professional approach from the very start of the pandemic of course. We have regular ‘video’ calls with the Activities Coordinator and this is so important to us, and I’m sure my mam also. We really appreciate the time given for these. Thank you.
Thank you for your support during these unprecedented times, it means a lot to the hard-working team. We certainly hope we can restart visits just as soon as it safe to do so.
3 years Mum has been resident at Hollies. In all that time Mum has maintained her positive attitude. This is in no small matter to the overall atmosphere created by all the team in every department. Through the lockdown, since March I have only had limited contact with most of the team members. However, the WhatsApp calls from staff every week have been so appreciated (even seeing some of the other team during those calls). It's so nice to see Mum smiling, it makes our day. It’s obvious from those calls everyone at The Hollies is doing their bit to take care of Mum. Thank you all TAKE CARE AND STAY SAFE!
Many thanks for your kind review in these unprecedented and difficult times, the team will be delighted. We hope visits can be safely restarted as soon as it is safe to do so.
The Hollies is a very welcoming and friendly home. My brother is very happy here. I'm safe in the knowledge that he is well looked after, his needs are met and he really likes living there. During this pandemic, the home/staff have shown how dedicated they are to keeping residents safe. I thank them with all my heart.
Many thanks for your kind review during this difficult time. The staff team will be delighted with the feedback.
I think my dad has found it a difficult time due to COVID and we as a family have found it hard on not being able to see him but we totally understand and are very grateful for the well-being of the residents. He has found it hard at not seeing his great-grandchildren as he talks to his children and grandchildren on the telephone.
Thanks for your support during this very difficult time, the staff team continue to work diligently to look after our residents.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hollies Nursing & Residential Home.
There are no upcoming events for The Hollies Nursing & Residential Home.
Awards / Recognitions (3)
- 17 Nov 2017Recipient: The Hollies Nursing & Residential Home
- 17 Nov 2017Recipient: The Hollies Nursing & Residential Home
- 21 Oct 2016Recipient: The Hollies Nursing & Residential Home
Accreditations
There are no accreditations posted yet for The Hollies Nursing & Residential Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Hollies Nursing & Residential Home
What types of Care is The Hollies Nursing & Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hollies Nursing & Residential Home have?
There are 38 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at The Hollies Nursing & Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Hollies Nursing & Residential Home to the centre of Pontypridd?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies Nursing & Residential Home to verify any information. View our terms and conditions. The Hollies Nursing & Residential Home has an Enhanced Service -more info.