Glain House

77-85 Newport Road, Cardiff CF24 0AE
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9.8 43 Reviews
  • Glain House, Cardiff
Glain House is a comfortable and welcoming care home care home situated in central Cardiff. The home is a short walk away from Cardiff Queen Street train station and is easily accessible by bus. The city’s main shopping centre, theatres, and a range of bars and restaurants are all close by.

The spacious home encompasses a range of features including numerous communal and quiet lounges, a roof garden, a veranda and an accessible garden (all outdoor areas are wheelchair accessible). In addition, all bedrooms have en-suite facilities.   

High quality care is delivered by an experienced team of staff and the care team strive to create a homely environment where residents feel included, listened to and stimulated. Care plans are tailored dependent on individual needs, and resident satisfaction is the homes number one priority. Structured activities and planned entertainment is a regular occurrence and family and friends are encouraged to partake in home life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Chris Adamowicz (General Manager)

Local Authority / Social Services

Admission Criteria

  • open
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • If wishing to have a look around then please call and arrange a time that suits

Parking

  • Car parking at the rear of the building with access also to underground parking area.

Glain House Reviews (43)

Total of 43, showing 1-20
9.8

Glain House has a Review Score of 9.8 (9.823) out of 10, based on 21 reviews in the last 2 years. Over all time Glain House has 43 reviews.

Overall Experience

  • 35
  • 6
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  • 0
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Date Published

43
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22

Review from P B (Son of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home since 2022, myself and my brother have nothing but praise for the way she has been cared for. I cannot fault any aspect of her care or how the home keeps us informed of her state of health. Five out of five stars.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for your wonderful review. It means a great deal to us to know that you and your brother feel so confident in the care your mother receives. Keeping families informed and providing the best possible care is at the heart of what we do, and your kind words are truly appreciated by the whole team.

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Review from Haulwen M (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this nursing home to anyone. It has a very high standard of care and is easily accessible for anyone using public transport.
Our mum was admitted there in the spring of 2024. Prior to that she spent just over a month in a nursing home which we were not at all happy with, because
it did not provide the specific care she needed as a person with dementia, although the staff were aware of her condition.
When we moved her to Glain House it was a great relief to us. The room was lovely and bright, with a well-equipped en-suite bathroom. She perked up considerably after the move, and was much more communicative, although she was very frail. She was very well cared for; all the staff were very friendly and professional, and attentive to her needs. They did all they could to make her comfortable for the last few months of her life, and for that we are deeply grateful.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your kind words and for trusting us with your mum's care. We are so pleased to hear that she felt more comfortable after moving to Glain House. It means a lot to our team to know their care and compassion made a difference during such an important time. We are deeply grateful for your recommendation and send our best wishes to you and your family.

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Review from P E (Son of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a comfort to see my father in such a caring, sympathetic & gracious involvement, especially the compassion of the staff from the management & medical & carers. Their interaction with those in need & their thoughtfulness for the residents and those who visit loved ones. It has become reassuring
& a sense of burdens being lifted to know that dad is looked after in this way. The room also was so impressive, spacious & clean.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your lovely review. We are delighted to hear that your father is receiving the care, compassion, and support he deserves. It means so much to know that our team's dedication brings you comfort and reassurance. We truly appreciate your kind words and are we always here for you and your family.

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Review from Wendy B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Glain House after visiting many homes in Cardiff because it was light and airy, the corridors and the rooms were big, it did not feel like a hospital and there was an outside space. We also liked the living space which was a very large area of a combined living room and dining area. My mum
also has a sister there and was recommended by her relatives.
My father stayed there for nine months before he passed away in the early days of 2025. The staff were very sensitive and helpful during this time.
My Mum enjoyed joining in the activities during visits to my father. Visiting family and friends are made very welcome and are encouraged to visit as often as possible. The visiting times are not restricted I would quite often arrive
at the home at 8:30 in the evening.
The staff were helpful and professional, they would do anything they could to help me and my Mum.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for taking the time to share such a heartfelt and detailed review. We are truly honoured that you chose Glain House for your father's care and are touched to hear that both he and your family felt supported during his time with us. It means so much to know that our team's efforts to create a welcoming, comfortable environment made a positive difference. We're also glad your mum could participate in activities and enjoy her visits. We strive to ensure family members feel at home here too and it's wonderful to hear that you appreciated the flexibility and atmosphere we aim to provide. Your kind words about our staff mean the world to us.

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Review from Katherine J (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is being cared for by some wonderful people.
They are very kind and they always have a smile when I visit, they go out of their way to make their patients happy and at home.
But I am reviewing because they work so very hard on what seems like low staffing. Caron Group need to look after
their staff and be aware of their needs as if these members of staff give up through working too hard with no appreciation from Caron Group they won't have a care home to profit off any longer. Thank you to the staff. Any lack of stars is directed at not enough staff to help existing staff have a better day.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for taking the time to share your feedback. We truly value the hard work and dedication our team puts into providing the best care and support for our residents. It's always wonderful to see that recognised, we ourselves have various ways in which we additionally acknowledge the dedication of our team, both from within the home and via Caron Group. Regarding staffing levels, please know that we are continually reviewing our team requirements to ensure we meet the needs of our residents effectively. These involve thoughtful discussions between the Home Management team and Caron Group's Central Support, working together to reach a consensus on the best approach. If you'd like to discuss this further, we warmly invite you to stop by the office at your convenience. We'd be happy to talk in more detail and address any questions or concerns you may have.

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Review from Michael H (Husband of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been at Glain House she has come on great. She is a different woman. Nothing is too much trouble for the staff or management.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for your kind words. We're thrilled to hear that your wife is thriving here at Glain House and that you've noticed a positive change. Our team is dedicated to providing a comfortable and supportive environment and it's wonderful to know that their efforts have made a difference. Thank you for your continued support.

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Review from C L (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over a month now. In that time her health and well-being have improved dramatically. She has a new lease of life and that's down to the excellent care and interactions with all at Glain House.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for sharing this wonderful feedback. We're thrilled to hear that your Mum's health and well-being have improved so dramatically since coming to Glain House. It's incredibly rewarding to know that our care and interactions have made such a positive impact on her life. Your kind words mean a lot, we will be sure to pass them on to our team.

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Review from D L (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital as an "end of life" patient with a burst appendix but having resided in Glain House since July 2023, she has improved no end but sadly her quality of life isn't great she is doubly incontinent, no longer walks and has dementia. The staff are very patient and kind
and I am very happy to know she is in their very capable hands!

Reply from Chris Adamowicz, General Manager at Glain House

We are deeply grateful for your kind words and appreciate your trust in our team to care for your mum during such a challenging time. We are committed to providing the highest standard of care possible and your recognition of our team's patience and kindness means a great deal to us. Please know that we are here to support both you and your mum every step of the way, if there is anything more we can do to enhance her comfort and well-being, please don't hesitate to let us know.

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Review from C M (Wife of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Glain House a few weeks ago and was received with dignity and respect. His needs were catered for straight away in a very easy and quiet manner.
I have found in all my dealings with all the staff at Glain House that they are professional, caring, friendly and very good at their
jobs.
I felt that my husband would be safe and secure in his new home!

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for taking the time to share your positive experience with us. We greatly appreciate your kind words and are thrilled to hear that you've found our team at Glain House to be professional, caring, friendly, and skilled in their roles. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for your lovely review and for choosing Glain House.

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Review from Lisa P (Relative of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was a resident at the care home. Every staff member was kind and caring and made her stay at Gain House so happy for her. The care home is clean and tidy at all times. l would recommend this home to anyone who wants their loved one to have the best quality care; it's just one big family
who welcomes you straight away. Thank you, Gain House.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your kind words and for taking the time to share your experience at Glain House. Creating a comfortable and welcoming environment for our residents is of utmost importance to us, and it is wonderful to know that we met your expectations.

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Review from Michelle H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fabulous, it has given myself peace of mind every time I come to visit Dad.
He has settled in really well.
Staff are friendly and are always ready to help.
As for the care home - excellent in every way and has given me and my family peace of mind knowing he is in good hands.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you ever so much for taking the time to share your thoughts. Your kind words serve as a great encouragement to all of us at Glain House. If there is anything more we can do to enhance your dad's experience, please don't hesitate to reach out.

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Review from Kirsty K (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't recommend Glain House enough. My mum was only there for a few months before she sadly passed away. But the love and care my mum, and us family members receive was out of the world. Every staff member we made contact was was brilliant, helpful and very friendly. Nothing was ever too much.
It's
such a difficult time when you need to find a care home for somebody you love dearly, but Glain House made it so easy for us. From our first visit, we knew it's where we wanted Mum to be looked after. And they all looked after my mum so well. Just seeing how staff were with other residents whilst we visited knew we had made the right decision.
We will never be able to thank the staff at Glain House enough!

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your review, your kind words about the care provided to your mum mean a great deal to all of us, and we are honoured to have been a part of her life. We are grateful to have had the opportunity to be a part of her journey, and we hope that the memories of her time with us bring comfort to you and your family.

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Review from Ian G (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days for my dad in the newly refurbished 3rd floor at Glain House, but I am highly impressed.
I cannot overstate the care, skill and enthusiasm that every staff member brings to their role. In his first five days there, the team transformed Dad's quality of life for the better, not least by rapidly
rebuilding his confidence to walk. More recently, they handled a small medical incident with tact and common sense. Management are highly approachable and Glain House co-ordination with hospital and GP visits has worked perfectly.
The food is good, we join Dad for meals. Cleanliness is very high. It is always easy to visit, and phoning him to chat is straightforward, outside busy times.
The city centre location is ideal for bus/train visitors (free parking also available), and there are no issues with noise or safety. It also makes local excursions easy, such as the regular trips offered for breakfast at a nearby pub.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your review of Glain House, your kind words mean a lot to us. We are dedicated to offering the highest standard of care to our residents, and it is truly rewarding to know that our efforts have left a positive impression on you. We appreciate your support and look forward to maintaining the high level of service that has impressed you.

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Review from Linda M (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home 6 months ago - I have nothing but praise for all the staff and management. I feel that the home is very transparent, nothing is too much trouble and staff appear to be well trained.

Reply from Chris Adamowicz, General Manager at Glain House

We are sincerely grateful for your wonderful review of Glain House. Your observation that "nothing is too much trouble" is a testament to our team's genuine passion for their work and the well-being of our residents. We take great pride in creating an environment where residents and their families feel heard, valued, and at home. If there is ever anything you need or any way we can further enhance your experience, please don't hesitate to let us know.

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Review from Pippa R (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, hard working and very friendly. The nursing home is spotless and very spacious. You can visit without appointment and always a cheery welcome. My father always looks clean and well cared for.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for your incredibly positive review of Glain House. We are delighted to hear that you are satisfied with our services and it is an honour to care for your father. Your kind words reinforce our commitment to providing exceptional care. We look forward to continuing to meet and exceed your expectations.

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Review from M M (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are wonderful, they truly care for my mum and treat her with dignity. The facilities are comfortable and always kept clean. Food is tailored to my mother's needs and is always of a good standard. My mother enjoys the group activities and feels very at home here.

Reply from Chris Adamowicz, General Manager at Glain House

We are thrilled to receive your positive review of Glain House. Your kind words have truly brightened our day and we are grateful for the opportunity to provide the best care possible for your lovely mum.

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Review from Raynor T (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and tidy care home. My dad is kept safe and well cared for. The staff are very kind and interact well with my dad, also, on my visits I have seen many different activities going on. I would highly recommend Glain House.

Reply from Chris Adamowicz, General Manager at Glain House

Your feedback means the world to us; we are deeply committed to ensuring the well-being and happiness of all our residents. We are grateful for your support and look forward to continuing to provide the highest standard of care to your Dad.

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Review from Nick L (Son of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run. It is clean and tidy, with staff coming around tidying the corridors and rooms. The staff are extremely friendly and caring towards their patients. There are options to keep patients involved with a series of activities, as well as a TV room and courtyard when the weather is good.
As well as regular meals, staff come around with biscuits, fruit and drinks.

Reply from Susie Divino, Registered Manager at Glain House

Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you're happy with the care and services provided at Glain House and we look forward to continuing to provide the best possible care for your loved one.

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Review from Catherine B (Wife of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had to be moved into the home as I was extremely ill and unable to care for him. The staff and management have been fantastic with his care and the support I've been given has been brilliant. My husband is unable to talk and the carers and nurses have tremendous patience in caring for him.
They have activities in the morning and last week the weather was so good that all the residents were taken out in the courtyard for their lunch. When I ring they always take the phone to my husband just so he can hear my voice. I'm just so glad my husband is in a home where he's happy and the care he receives is fantastic.

Reply from Susie Divino, Registered Manager at Glain House

We are so grateful for your positive feedback, getting to know your husband has been lovely. Our team takes pride in delivering personalised care and fostering a sense of community within Glain House and it is so encouraging to read your kind words.

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Review from Stephen W (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During our Mother's stay at Glain House we have nothing but praise for the staff both cared for her and welcomed her at every opportunity. Staff are kind, caring and considerate. What also touched us as a family is when our Mother passed away she was treated with dignity and staff also went out of their
way to pay their own respects. We have nothing but high praise for staff and management at Glain House.

Reply from Susie Divino, Registered Manager at Glain House

It's truly rewarding to know that our care home has made a positive difference, your mother was a wonderful person and her presence is missed dearly. Your review inspires us to continue our mission of providing exceptional care and support to all our residents.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Glain House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Glain House is calculated as follows: ( (215 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glain House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Adamowicz

Job Title: General Manager

Managing Glain House is an incredibly rewarding experience, the home exudes warmth and there is a family feel throughout. My primary responsibility is to ensure the well-being and quality of life of our residents, and I am fortunate to work alongside an incredible care team who puts the residents’ needs first, always. My role is not just a job; it is a commitment to enhancing the lives of those entrusted to our care. The team go above and beyond to maintain the highest standards of care, and Caron Group is immensely supportive of everything we do.

Frequently Asked Questions about Glain House

What types of Care is Glain House registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Glain House have?

There are 72 Single Rooms.

What are the Facilities & Services at Glain House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glain House to the centre of Cardiff?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glain House to verify any information. View our terms and conditions. Glain House has an Enhanced Service - more info.