Glain House

My father moved into the home 6 months ago - I have nothing but praise for all the staff and management. I feel that the home is very transparent, nothing is too much trouble and staff appear to be well trained.

Fantastic staff, hard working and very friendly. The nursing home is spotless and very spacious. You can visit without appointment and always a cheery welcome. My father always looks clean and well cared for.

All staff are wonderful, they truly care for my mum and treat her with dignity. The facilities are comfortable and always kept clean. Food is tailored to my mother's needs and is always of a good standard. My mother enjoys the group activities and feels very at home here.

A very clean and tidy care home. My dad is kept safe and well cared for. The staff are very kind and interact well with my dad, also, on my visits I have seen many different activities going on. I would highly recommend Glain House.

The home is well run. It is clean and tidy, with staff coming around tidying the corridors and rooms. The staff are extremely friendly and caring towards their patients. There are options to keep patients involved with a series of activities, as well as a TV room and courtyard when the weather is good. As well as regular meals, staff come around with biscuits, fruit and drinks.

My husband had to be moved into the home as I was extremely ill and unable to care for him. The staff and management have been fantastic with his care and the support I've been given has been brilliant. My husband is unable to talk and the carers and nurses have tremendous patience in caring for him. They have activities in the morning and last week the weather was so good that all the residents were taken out in the courtyard for their lunch. When I ring they always take the phone to my husband just so he can hear my voice. I'm just so glad my husband is in a home where he's happy and the care he receives is fantastic.

During our Mother's stay at Glain House we have nothing but praise for the staff both cared for her and welcomed her at every opportunity. Staff are kind, caring and considerate. What also touched us as a family is when our Mother passed away she was treated with dignity and staff also went out of their way to pay their own respects. We have nothing but high praise for staff and management at Glain House.

They always try to keep up with current events to try to let the residents know the day of year, the year it is and the special occasion it represents, such as St Patrick's Day, July 4th, Coronations, Queen's Birthday, parties, BBQs etc. which is all good in my mind. That takes considerable energies and time for the staff to do, whilst still fulfilling their caring duties for residents. I hope they long succeed in the manner that this home is run.

My mum used to be a senior carer here in Glain House many years ago when it was 'Burges House'. She retired at the age of seventy-two due to health. We couldn't think of anywhere but here when she needed care and support. From carers, nurses, activity coordinators, domestic, kitchen and office staff couldn't do enough to provide care and love towards our mum. One home manager we can't thank enough, you were amazing.

My mother has just become a resident and the transition from home to care home has been fabulous. Her care has been fantastic.

Very pleased with the carers, nursing staff, cleaners and maintenance staff. Everybody is friendly and it is just like being with a large family. Very happy here. Management is also excellent, and very approachable.

My sister felt very welcomed and looked after. She appreciated your help and company. Thank you so much for taking care of her. We were very happy with the care you provided for us as a family.

My father has been at Glain House for the past 12 weeks and has settled in nicely. So much so that he continually makes jokes and has great banter with the staff. I haven't seen him this happy in years, it's a pleasure now to visit him. The manager is kind, caring and very helpful and the staff are just wonderful and so friendly. I am so happy with this home as it makes my father happy and cheerful. I would definitely recommend Glain House to anyone that is in need of care facilities.

The team at Glain House were so very kind and caring. My father always looked so cared for, each member of staff demonstrated personalised care to both my father and his family for which we will be forever grateful. The constant level of care was hugely appreciated and will never be forgotten as the family would not have managed alone.

I am very happy with the care provided to my father by Glain House. The facilities seem very good, hygiene standards are high and the staff are friendly and caring. Protocols relating to Covid-19 are thoroughly enforced.

The food served to us is of very poor quality, repetitious and little vegetables or pasta. I had to move home in 2020 after being in hospital for a depressive illness and needed support for a period. I am on the fourth floor where the regular staff are good but when staff from the first or second floor replace them they are often rude and do not treat us with the respect we should be given. There is a staff shortage and when I visited the second floor I was appalled and depressed by what I witnessed - residents slumped in wheelchairs and seemed drugged up to me. Many of the staff on floors one and two only speak broken English and are distant. I could go on and on.

My mother has only been a resident for a few months, but she appears to have settled in well. Given Covid and the limited feedback from, my mother I am unable to accurately rate all of the items which follow.

A very professionally run care home that upholds consistently high standards in all respects.

Ty Dinas has been a model care home throughout the pandemic. The management has been outstanding in ensuring the safety of residents. The staff have shown their fearless commitment and adaptability in challenging circumstances. I have been so glad that my mother was here in Ty Dinas during the crisis, protected from this terrible virus. The reintroductions of visiting have been done with the utmost care and are being very efficiently managed.

Take good care of my mum.