Glain House

77-85 Newport Road, Cardiff CF24 0AE
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9.8 43 Reviews
  • Glain House, Cardiff
Glain House is a comfortable and welcoming care home care home situated in central Cardiff. The home is a short walk away from Cardiff Queen Street train station and is easily accessible by bus. The city’s main shopping centre, theatres, and a range of bars and restaurants are all close by.

The spacious home encompasses a range of features including numerous communal and quiet lounges, a roof garden, a veranda and an accessible garden (all outdoor areas are wheelchair accessible). In addition, all bedrooms have en-suite facilities.   

High quality care is delivered by an experienced team of staff and the care team strive to create a homely environment where residents feel included, listened to and stimulated. Care plans are tailored dependent on individual needs, and resident satisfaction is the homes number one priority. Structured activities and planned entertainment is a regular occurrence and family and friends are encouraged to partake in home life.
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Care Provided by Glain House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Chris Adamowicz (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • If wishing to have a look around then please call and arrange a time that suits

Parking

  • Car parking at the rear of the building with access also to underground parking area.

Glain House Reviews (43)

9.8

Glain House has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years.
Over all time Glain House has 43 reviews.

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Reviewer Connection to Glain House
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Total of 43, showing 21-40
Review from Carlos C (Brother of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is always a pleasant place to visit. Staff all seem, to me, to be alert and caring and more importantly very happy in their work. I visit weekly and can say that I have never witnessed any malpractice by any of the staff or management. It just seems to be a homely place for the residents.
They
always try to keep up with current events to try to let the residents know the day of year, the year it is and the special occasion it represents, such as St Patrick's Day, July 4th, Coronations, Queen's Birthday, parties, BBQs etc. which is all good in my mind. That takes considerable energies and time for the staff to do, whilst still fulfilling their caring duties for residents. I hope they long succeed in the manner that this home is run.
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for taking the time to share your lovely review of Glain House. We are truly touched by your kind words and are so pleased to hear about your positive experience whilst visiting. Our…read more
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Review from Anne C (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum used to be a senior carer here in Glain House many years ago when it was 'Burges House'. She retired at the age of seventy-two due to health. We couldn't think of anywhere but here when she needed care and support. From carers, nurses, activity coordinators, domestic, kitchen and office staff
couldn't do enough to provide care and love towards our mum. One home manager we can't thank enough, you were amazing.
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for your heart-warming words, it was a privilege to care for your mum. We are absolutely thrilled to read your positive review, especially knowing that your mum once worked here.…read more
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Review from Rachel H (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just become a resident and the transition from home to care home has been fabulous. Her care has been fantastic.
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for your kind words! We're thrilled to hear your experience at Glain House has been positive so far. Our dedicated team strives to provide exceptional care and create a warm and…read more
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Review from Nick D (Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the carers, nursing staff, cleaners and maintenance staff. Everybody is friendly and it is just like being with a large family. Very happy here. Management is also excellent, and very approachable.
Reply from Susie Divino, Registered Manager at Glain House
Thank you for your lovely review, we are so pleased to hear that you are receiving such great care at Glain House and are enjoying being part of our family here.
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Review from A E (Sister of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister felt very welcomed and looked after. She appreciated your help and company. Thank you so much for taking care of her. We were very happy with the care you provided for us as a family.
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for your beautiful review, it was an honour and a privilege to care for your sister. Her strength and courage were inspirational and we all respect the precious time spent with her.…read more
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Review from Ruth H (Daughter of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Glain House for the past 12 weeks and has settled in nicely. So much so that he continually makes jokes and has great banter with the staff. I haven't seen him this happy in years, it's a pleasure now to visit him. The manager is kind, caring and very helpful and the staff are
just wonderful and so friendly. I am so happy with this home as it makes my father happy and cheerful. I would definitely recommend Glain House to anyone that is in need of care facilities.
Reply from Alan Trask, Manager at Glain House
Thank you for your kind comments. We all appreciate your feedback, and it is good to know that we have had an impact in the care we provide and you're comments will provide us with a deep sense of…read more
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Review from Allyson B (Father of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Glain House were so very kind and caring. My father always looked so cared for, each member of staff demonstrated personalised care to both my father and his family for which we will be forever grateful. The constant level of care was hugely appreciated and will never be forgotten as the
family would not have managed alone.
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Review from Mark R (Son of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided to my father by Glain House. The facilities seem very good, hygiene standards are high and the staff are friendly and caring. Protocols relating to Covid-19 are thoroughly enforced.
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Review from G-K B (Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food served to us is of very poor quality, repetitious and little vegetables or pasta. I had to move home in 2020 after being in hospital for a depressive illness and needed support for a period. I am on the fourth floor where the regular staff are good but when staff from the first or second floor
replace them they are often rude and do not treat us with the respect we should be given. There is a staff shortage and when I visited the second floor I was appalled and depressed by what I witnessed - residents slumped in wheelchairs and seemed drugged up to me. Many of the staff on floors one and two only speak broken English and are distant. I could go on and on.
Reply from Alan Trask, Manager at Glain House
“Thank you for your feedback which, as you know, we have looked into and discussed with you. We do appreciate you raising your concerns, and we do not want you (or any resident) to be unhappy with the…read more
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Review from G M (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been a resident for a few months, but she appears to have settled in well. Given Covid and the limited feedback from, my mother I am unable to accurately rate all of the items which follow.
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Review from S C (Son of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professionally run care home that upholds consistently high standards in all respects.
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Review from Katie G (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Dinas has been a model care home throughout the pandemic. The management has been outstanding in ensuring the safety of residents. The staff have shown their fearless commitment and adaptability in challenging circumstances. I have been so glad that my mother was here in Ty Dinas during the crisis,
protected from this terrible virus. The reintroductions of visiting have been done with the utmost care and are being very efficiently managed.
Reply from Alan Trask, Home Manager at Glain House
Our continued commitment to maintaining a safe environment is for the benefit of our residents and staff, without the continued support from the families this would have been even harder. Your…read more
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Review from Dave D (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff.
Take good care of my mum.
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Review from Janet B (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You take great care of my mum.
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Review from P C (Son of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trustworthy, dependable and caring support for my mother.
All "care" features "excellent" and the diet/food is always amazingly good!
I am comforted by the care and peace of mind in this loving home.
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Review from C C (Brother of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been going to this care home now for 12 years + and at this present time is run as a credit and reassuring peace of mind for loved ones and family of the people within it.
Staff and management always show a very caring and affectionate receptive attitude each time I have personally visited to
myself and all. My sister has always enjoyed her stay at this care home. Well done Ty Dinas.
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Review from Sharon R (Daughter of Resident) published on 12 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the current situation (COVID), the staff has been very good, giving me weekly video messages and updates with my Mother. I feel they have handled the situation extremely well. Thank you.
Reply from Alan Trask, Home Manager at Glain House
We find ourselves in a difficult time where everyone has restrictions, this is very difficult for residents and family, where we can we will strive to maintain the contact in whatever way we can…read more
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Review from S A (Daughter of Resident) published on 12 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since September 2017 and I have found ty Dinas care home to have been a very friendly, caring, and all-round pleasant atmosphere. My Mum is treated with the utmost respect and is always considered what her needs are. The care home is very well maintained, always cleaned
to a high standard. The dining room is laid out well and the communal garden area is a pleasure to sit in.
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Review from Thomas S (Father of Resident) published on 12 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the father of a resident at this care home. My son has been a resident of Ty Dinas home for some 20 plus years. Throughout various changes of ownership, since Larchwood has assured ownership, I can truthfully say that conditions and nursing of the home have improved immensely. I would not hesitate
to recommend this home to anyone who has to be separated from a loved one.
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Review from C S (Sister of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well maintained home in good order. Food quality good and well presented. Staff are caring, friendly and professional.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Glain House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Glain House is calculated as follows: ( (151 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.972 Points relating to the number of positive Reviews for Glain House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 9 Feb 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Adamowicz

Job Title: General Manager

Managing Glain House is an incredibly rewarding experience, the home exudes warmth and there is a family feel throughout. My primary responsibility is to ensure the well-being and quality of life of our residents, and I am fortunate to work alongside an incredible care team who puts the residents’ needs first, always. My role is not just a job; it is a commitment to enhancing the lives of those entrusted to our care. The team go above and beyond to maintain the highest standards of care, and Caron Group is immensely supportive of everything we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glain House to verify any information. View our terms and conditions. Glain House has an Enhanced Service - more info.