Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 104 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1300 – £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser

These prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Owner

  • Glais House Care Ltd

Person in charge

  • Andrea Bacova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (19)

Visiting

  • Open doors policy

Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.

Glais House Nursing Home Reviews (104)

Total of 104, showing 21-40
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.892) out of 10, based on 36 reviews in the last 2 years. Over all time Glais House Nursing Home has 104 reviews.

Overall Experience

  • 98
  • 6
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Date Published

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68

Review from M E (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced consistent quality of care and very high standards.
A stable workforce who are well trained and exceptional. Very high ethical standards of practice and knowledge of residents' needs.
We are very appreciative of the staff. They are all approachable and caring and have integrity.
We couldn't think of a better home or our loved one and we are very grateful.

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Review from C B (Granddaughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The is a welcoming atmosphere at the care home when I visit. My grandmother's room is spacious and always spotlessly lean. If we have required any assistance, management has always responded swiftly to our communication via telephone or email. My grandmother has built good relationships with many of
the carers.
On occasions, the number of carers available to residents has been low with some waiting for the toilet, however, they all do their very best.

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Review from S D (Great-Niece of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, always go above to support residents. Staff are always ready to help everyone and make residents smile and laugh, no matter what.

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Review from R D (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is an excellent care home, we are pleased that our father is here. The staff including carers, nurses and management are very caring and work to the highest standards. We can be confident that our father is looked after well whether we are visiting or not.

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Review from E K (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my dad into care was a difficult decision for us both, however we could not be happier now. The care, professionalism and compassion shown by all staff is incredible. The team work as one and there is definitely a family feel.
I am always welcomed warmly and see genuine care towards my dad
and all residents. My dad's quality of life is now amazing and he often says he can't imagine being anywhere else. We cannot praise the staff enough, they are incredible people who work so hard but always with a huge smile, Thank you Glais House!

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Review from C D (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my Mum receives at Glais House Nursing Home. The staff are always friendly, polite, caring and always ask if there is anything they can do for us. The summer fete last Friday was outstanding. It allowed residents, friends and family to get together in an environment
which was safe and enjoyable for all.

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Review from Hannah May S (Granddaughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place with lovely staff and facilities.
Family days are much appreciated to see loved ones enjoying a different environment of fun within the grounds of Glais house.
Overall a fabulous, clean and safe place.

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Review from J H (Husband of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Glais House, it's clean and the staff are very friendly. The grounds are very well looked after and it's only a short drive from home.

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Review from Margaret D (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my aunt died this month. She had been in Glais House for just over 5 years. During her time at Glais House she had wonderful, loving care. The staff are excellent, they are respectful and caring and extremely kind. A first-class home with the most wonderful staff. My aunt had 5 happy years there.
We, as a family, cannot thank the staff enough. I cannot find any faults with the home.

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Review from Fay E (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now resident in Glais House Nursing Home and find it very relaxing after a stay of three months in various hospitals.
I have my privacy and also company if and when I want it.
I have good friends visiting which I look forward to. I am unable to go out and about visiting or shopping - my walking
in very limited after a heavy fall, I need support.

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Review from Judith K (Friend of Resident) published on 6 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend, who has been resident in Glais House for nearly a year. She has a beautiful large single room with ensuite facilities. She settled into the home very well, and is very happy there. She finds the staff very helpful, caring and friendly, and she highly rates the food. There is an activities
coordinator, who organises lots of activities and events, some of which family, and friends are invited to attend. The events are well attended by family and friends, including young children, and everyone is made to feel very welcome and catered for, as they provide lovely buffets and drinks for everyone. I have been visiting my friend for nearly a year now, and I have always found the staff to be friendly and caring. They all seem to be very happy in their jobs, and always seem to be smiling, They always seem to be working hard, in what can be very difficult situations.

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Review from Gloria J (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy and told me that the staff there were lovely. They are always cheerful and can't do enough for the residents. There are lots of activities every week, and the family are invited to join in. We are made to feel very welcome. All the staff always appear happy and create a welcoming
atmosphere for family and friends. Seeing my mother so well cared for makes me feel happy.

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Review from Anne M (Cousin of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I come every three weeks or so to see our cousin. We visited today and as usual she was well cared for. She is very happy here and likes all the staff. She has a lovely bedroom, to which her daughter has added familiar possessions (photos etc.).

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Review from Gareth H (Husband of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As it happened this was the home of my first choice, so I was very happy from the start. The staff and management have helped me like family, so everything has gone very well.

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Review from K D (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Glais House for 14 months. The improvement in her health (mental and physical) is attributable to the professional and loving care of the staff (all of them). She now feels safe and secure. She is well loved, care is taken to ensure she gets outdoors whenever the weather permits. Following
a nasty fall, when mobility was badly affected, every staff member helped and encouraged Mum to work hard to regain her previous level of self-care and mobility. Miraculous! Full marks to all of you. She remains strong, determined and such a pleasure to visit. We feel blessed. Thank you.

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Review from M D (Niece of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care and attention my aunt is given. The staff are so friendly and always willing to help in any situation. The Coronation Party was first-class, the organised singer first-class and the food fantastic.

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Review from Wendy N (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for the past two years at Glais House Nursing Home. She is very happy here and the staff have all become like family to her (and myself). She is cared for so very well here. The home and gardens are beautiful. There are always activities and various functions going on, all
of which Mum thoroughly enjoys. I am so very glad that I chose Glais House Nursing Home for her because it stands heads above all the other care homes.

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Review from G M (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for the residents is very good, treated with dignity which is important. Support for the family is always there, all staff will go out of their way to help.

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Review from Duncan F (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful afternoon spent with my mother and wife celebrating the King's Coronation with a live singer entertaining all the residents, buffet, drinks and all the nurses and support staff.
Wonderful afternoon once again, thank you for helping make memories.

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Review from Ian R (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I chose Glais House based on previous visits looking for a home for his late wife. He and I have not been disappointed as the standard of care has met all our expectations. When I visit Dad I check every time that he remains happy and looked after and he remains very happy with all aspects
of life at Glais House. I have witnessed interactions between Dad and staff and they have at all times been respectful, caring and supportive. He has been in the home since February 2021 and remains happy, content and comfortable.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Glais House Nursing Home is calculated as follows: ( (382 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.

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