Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 104 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1300 – £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser

These prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Owner

  • Glais House Care Ltd

Person in charge

  • Andrea Bacova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (19)

Visiting

  • Open doors policy

Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.

Glais House Nursing Home Reviews (104)

Total of 104, showing 61-80
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.892) out of 10, based on 36 reviews in the last 2 years. Over all time Glais House Nursing Home has 104 reviews.

Overall Experience

  • 98
  • 6
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Date Published

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68

Review from Judith G (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Glais House enough. From when I first inspected the home to recent problems with COVID 19 their caring attitude and care have been nothing short of exemplary. Their quick understanding of the situation and the speed with which they took appropriate action in my mind saved many a life
at Glais. If you are looking for a home for a loved one I fully recommend Glais house.

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Review from Julie M (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have contact with Glais staff or visit the care home I am thrilled that we chose it for our mum. All of the staff are caring, considerate and thoughtful. They all appear to enjoy their jobs and it shows in the happy atmosphere that they create for the residents.
There are plenty of activities
to keep everyone engaged and they make the most of the excellent grounds as well. The staff have been amazing over the last few months, during the pandemic, and have kept us up to date with lots of photos, emails and Facebook entries so that we can all see how our loved ones are coping.
The care home itself (including mum’s room) is always clean, warm and welcoming and the grounds and gardens are lovely. You must have an amazing gardener! It’s great to see the residents enjoying that too and helping with the planting.
Staff seem to know my mum well and she is always treated with dignity and respect. We are welcomed when we visit and nothing seems to much trouble for staff.

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Review from Debbie J (Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is a wonderful place. My mam settled in as soon as she got there. The staff are wonderful and caring and nothing is too much trouble for them to do for my mam. And it is in beautiful gardens and surroundings, always clean and welcoming and I would recommend it to anybody thinking of a care
home for their relatives.
Thank you Glais House.

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Review from Beverley T (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and caring towards my mother, who has been resident now for over three years. Initially, we never thought she would settle anywhere but when she was no longer safe to be left in her own home she went in willingly and settled very quickly. The staff are always approachable and knowledgeable
about my mum's current state of health and mind. She has been ill with urinary infections lots of times and they have vigilantly cared for her in her room and sent her into hospital quickly when needed. They have been amazingly careful protecting the residents during Covid-19 without one single person becoming ill.
The management have kept us up to date with any pertinent news at this time to alleviate our obvious worries.
What stands out for me is the number of staff that have been in situ a long time. I have to say a big thank you to the activities coordinator and the PA as well as the amazing nurses who provide such good care. I will certainly recommend 100 per cent.

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Review from Jo B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing. Their response to lockdown has ensured every resident has remained safe and well. They set up a Facebook page and regularly post pictures which are incredible to see Dad while we can’t visit. They also update us by email, keeping us informed every step of the way. Dad has an absolutely
beautiful big room with own decking and French doors so lovely and light. They check on Dad medically, constantly as a family, we have complete peace of mind he is safe and getting lots of attention.

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Review from David R (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is a lovely place! My father has been there for about 6-months, with advanced dementia, and they are doing a great job of looking after him, and making the most of the time he has left. They are also doing a great job with the lockdown; they took the necessary steps very early on, and have
been virus-free, so congratulations on that. Food is good, and the place is very clean, with a high standard of hygiene! The staff are very helpful and kind, and are fantastic with the residents! Highly recommend!

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Review from Karon H (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family consider ourselves to be so lucky to have found such a lovely home for our mother. They are so kind, caring and professional. I have recommended this home to friends who are in the situation of needing care for their loved ones.

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Review from Jennifer I (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House has cared for my mam and dad with love, compassion and gentle care. Mam passed away last summer at the home after a long struggle with dementia and other serious health issues. The nursing care was exemplary and compassion and love shown to us and Dad was very special. We will always be
grateful to the wonderful staff.

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Review from D B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and admiration for all the staff at the care home. Very helpful and considerate. Looked after mum extremely well.

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Review from P J (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and attentive to all the residents every time I visit.
The kitchens, rooms and lounges are always clean and no odours.
We recently attended the garden party which was very well rum, loads of staff present and It was a very happy and supported day.

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Review from N D (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff, so friendly, kind and caring. I know my nan is in a safe place. The family days, Christmas parties are amazing. A home from home.

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Review from R J (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father, who is a resident of Glais House, has been looked after in an excellent manner by staff and management. They go out of their way and cannot do enough for him. I have the impression that they sincerely care for the resident's wellbeing. The home is forever being improved to accommodate any
changes that are required.

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Review from J D (Niece of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reticent about our Uncle going into a care home but our fears have been more than allayed. He has thrived in Glas. He has company, has a good and varied diet with unlimited food and drink and the staff are fab. They are so caring and he is treated with respect and dignity. He has been rejuvenated
since coming here. Can't fault it.

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Review from Cheryl S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is great. Care staff are wonderful. I would recommend this home to anyone.

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Review from Neil R (Son of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only at Glais for 3 weeks before his death. However, my sister and I are eternally grateful to all the staff for the care they provided in that period which allowed him to pass away peacefully, in no pain and with full dignity. The way they treated us as family was also exemplary. We are
really pleased we chose Glais and could not have asked for more.

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Review from David John J (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, very clean inside. The nurse on the day shift is always ready to help and a wonderful staff team who can't do enough to help you. The food my father gets is also very good and he eats very well since he has been at Glais House and always looks very clean when our family visit my father which
is nearly every day. There are two very large rooms with big televisions upstairs and downstairs, two lifts which help you get to wherever you need to go and the management and owner could not be nicer people. A really nice place.

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Review from Julie R (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Glais House but has sadly passed away the care he received was amazing. The home has a friendly, caring atmosphere, the food was lovely and homemade. My dad had palliative care for the last couple of weeks. We couldn't have asked for anything more from the staff. They not only
looked after my dad but me and my two sisters as well. They go above and beyond their job requirements. They made our dad's life (and ours) a wonderful, happy experience of family life. We will never be able to thank them enough for all that they did.

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Review from Michael S (Son of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Glais House after 10 weeks in hospital. She has Parkinson's, TIA'so and Dementia. The staff immediately set about making her welcome, assessing needs and preferences, foods etc.
She is receiving end of life care now as her condition has worsened.
I feel she came in knowing no
one but she will leave behind friends.
All staff exceed expectations, they genuinely care.
I wholeheartedly recommend this home.

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Review from S C (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident of Glais House where she is cared for and looked after to a high standard, the staff and management are friendly, caring, helpful and professional at all times which is very comforting to me and my family. We have shared lovely Xmas parties, afternoon singers etc together
with my mum organised by the home which is always so lovely for them and us to be still enjoying some happy times.
A massive thank you to all for looking after my most precious mum.

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Review from Phillip A (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home in Glais. Staff are very pleasant, even when very busy. Some still offer a cup of tea or coffee. Rooms for residents are excellent, extremely clean and well looked after. Sometimes staff are under pressure, but seem to cope admirably. On the whole, I would give a very good 9 out
of 10.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Glais House Nursing Home is calculated as follows: ( (382 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.

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