Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 104 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1300 – £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser

These prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Owner

  • Glais House Care Ltd

Person in charge

  • Andrea Bacova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (19)

Visiting

  • Open doors policy

Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.

Glais House Nursing Home Reviews (104)

Total of 104, showing 81-100
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.892) out of 10, based on 36 reviews in the last 2 years. Over all time Glais House Nursing Home has 104 reviews.

Overall Experience

  • 98
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Date Published

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Review from Wendy O (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and pleasant. Nothing is any trouble. Mum settled immediately and felt safe and sleeps well which I know is proof that my mum's comfortable and settled. Thank you.

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Review from Desme (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Glais House since January 2011. This is before the current managing director and his team took over the home.


In the time they have been in charge the level of service and standards within the Home have improved considerably. Money has been spent on the property

and the gardens, making it a much more pleasant environment. The individual rooms have also been improved and upgraded.


Our mother's physical health and mental capacity have declined since she entered the home. We feel that she is very well cared for at the Home.

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Review from Chris D (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House provides a very good level of care indeed.
Staff are always friendly and supportive. Faced with a wide range of care need. They work very hard to support and assist residents. My mother gets a good level of stimulation and is actively encouraged to come out of her room into the lounge.
Mam's room is always clean despite her challenging health issues sometimes, the staff being very patient and gentle with mum if there has been an "accident".
Food is always very good. If there have been any issues, management have always been quick to rectify things.

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Review from Wilfred B (Husband of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While I realise that this home is not perfect this home must be as good as they come.
My wife has been a resident for nearly five years during which time she has received very good care. The staff not only look after her but also look after me when there are times when I feel extremely low. Overall
I would recommend this home to anybody.

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Review from Teresa P (Friend of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that all the times I have gone over to Glais House Nursing Home, I have always had a welcome with my late husband as well.


The staff are all so helpful.

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Review from Angela J (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Glais House for over three years. During this time I have visited my mother five or six times a week. Glais House is a caring and welcoming environment. The staff are professional and friendly. The management are supportive and communicative. I would not hesitate to recommend Glais
House to others. I am very happy with my mother's ongoing care and support. I consider Glais House to be an excellent nursing home.

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Review from Hilary C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, courteous and obliging. Upkeep and cleanliness of the home is excellent.


Food (like everywhere) varies between good and sometimes not so good.


Care is very good but sometimes suffers a little due to (like everywhere) lack of communication.


Activities are very good.

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Review from Helen G (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and many of my friends' family have been in Glais House before my mother. The first impression I had was excellent and my mother is very happy here which is my greatest concern.

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Review from Kenneth G (Brother of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been here for a number of weeks. She has a difficult medical condition which has to be managed with care. I am impressed with the dedication, professionalism and loving care shown by the staff.

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Review from Elizabeth J (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good care home is difficult to find, we visited many before finding Glais House. The manager is extremely efficient and an excellent communicator, the staff are kind, happy and proactive. The facilities and rooms are immaculate.
The management of Glais House helped me when I had to try to coordinate
between two different health boards, and provide the information that both councils needed for funding and showed patience when things were delayed.
Since she has been resident she had deteriorated but the staff and management have worked really hard to get her medication right and give her the best quality of life they can. They have even managed to get her out on trips, which she had not done for 3 years!
I would have no hesitation recommending Glais House, I would also say if your elderly relative needs a home which can cater to their changing needs both mentally and physically then Glais House is excellent.

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Review from Jonathan P (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was amazed by how settled and happy my dad was during his stay here. He has dementia and can become distressed when in new environments.
All the staff were amazing. I felt really happy knowing that he was being well cared for physically and emotionally. Highly recommended!

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Review from Howard B (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five years so I have quite a good knowledge of this home. In a society where we can no longer rely on our health service to provide the care we have probably expected all of our life’s I can genuinely say this is a nice place. It’s very clean and the staff are hard working.
I do have some minor criticisms but they really are too small to mention. There are a lot of residents with some form of dementia which, in itself, can be a challenge. However, the staff are cheerful and try to be attentive. This is a good place.

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Review from Alyson G (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants to be in a position to put any of their loved ones into care. Due to a nasty fall at home, my mother was put into a local nursing home for her own safety. After a few months, I realised that the home she was in was a mistake. She is now a resident at Glais House Nursing Home.


The staff

and management are professional and their standards of care are very high. My mother is cared for and treated with dignity. Her room is always neat and tidy. The staff are kind and understanding. It is a pleasure to visit day or night. My mother does experience difficult times, but the staff are always at hand to reassure her. I would highly recommend Glais House Nursing Home to anyone.

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Review from S D (Daughter of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House has looked after my mother exceptionally well. I have nothing but praise for the home and quality of staff that work there.


The staff seem genuinely fond of my mother, and take a great deal of trouble to make sure she is happy and understands things - she is blind and deaf as well as

having dementia so this is not easy. For example, if she wakes frightened in the night after a bad dream or delusion, they will take her to sleep in the lounge on a recliner where there are people around and she feels safe.


The staff are friendly, caring and very hard-working. The managers are continually improving the home and care arrangements, for example they are meeting with an RNIB (Royal National Institute of Blind People) project manager to look at improvements for people with sight loss. I am certain my mother is safe and as happy as she can be and has the best care and medical support.


Her room, the communal areas and the food are also excellent and well suited to the needs of the residents.

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Review from Mark J (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, excellent care provided. Good contact from staff.

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Review from Ann N (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated with tender loving care preserve her dignity. They talk to her and not at her despite her deafness. They tell her what they are going to do before they do it e.g bath her or take her to the toilet. She is always clean, never smells and is dressed nicely, she is well fed,
her food and fluid intake is monitored and recorded. Her safety is paramount. She has a beautiful en-suite room that is always clean and tidy. The staff keep me informed of anything relating to my mother e.g health and doctors.

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Review from Michael G (Husband of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for all services provided.

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Review from Paul C (Son of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want the best care for your loved one look no further. The quality of care and empathy provided by the manager and the staff is exceptional. Mum only spent six months in the care of Glais but we could not fault the standards and love that was given to her in that time. A huge thank you to all
the staff for all the support they gave to mum and the family. Thoroughly recommended without reservation.

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Review from M (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was in Glais House only a couple of months she received the best care possible but friendly approachable manner. We never saw or heard a resident reprimanded or abused in any way. During my mums last few hours she was given loving care and her dignity respected. We were supported
in the same way. I would recommend this care home to anyone.

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Review from B D (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nobody wants to live in a care home but for my mothers care this home looks after her exceptionally well. I trust the management and staff. They are friendly, honest, caring and hard-working. They management staff are continually improving the home and care arrangements. I know my mother is safe and
has the best care and medical support. I have nothing but praise for the home and quality of staff that work there.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Glais House Nursing Home is calculated as follows: ( (382 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.

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