Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 111 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1300 – £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser

These prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Owner

  • Glais House Care Ltd

Person in charge

  • Andrea Bacova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Open doors policy

Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.

Glais House Nursing Home Reviews (111)

9.9

Glais House Nursing Home has a Review Score of 9.9 (9.878) out of 10, based on 42 reviews in the last 2 years.
Over all time Glais House Nursing Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Glais House Nursing Home
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Total of 111, showing 81-100
Review from Cheryl S (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glais House is great. Care staff are wonderful. I would recommend this home to anyone.
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Review from Neil R (Son of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was only at Glais for 3 weeks before his death. However, my sister and I are eternally grateful to all the staff for the care they provided in that period which allowed him to pass away peacefully, in no pain and with full dignity. The way they treated us as family was also exemplary. We are
really pleased we chose Glais and could not have asked for more.
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Review from David John J (Son of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice place, very clean inside. The nurse on the day shift is always ready to help and a wonderful staff team who can't do enough to help you. The food my father gets is also very good and he eats very well since he has been at Glais House and always looks very clean when our family visit my father which
is nearly every day. There are two very large rooms with big televisions upstairs and downstairs, two lifts which help you get to wherever you need to go and the management and owner could not be nicer people. A really nice place.
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Review from Julie R (Daughter of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Glais House but has sadly passed away the care he received was amazing. The home has a friendly, caring atmosphere, the food was lovely and homemade. My dad had palliative care for the last couple of weeks. We couldn't have asked for anything more from the staff. They not only
looked after my dad but me and my two sisters as well. They go above and beyond their job requirements. They made our dad's life (and ours) a wonderful, happy experience of family life. We will never be able to thank them enough for all that they did.
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Review from Michael S (Son of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Glais House after 10 weeks in hospital. She has Parkinson's, TIA'so and Dementia. The staff immediately set about making her welcome, assessing needs and preferences, foods etc.
She is receiving end of life care now as her condition has worsened.
I feel she came in knowing no
one but she will leave behind friends.
All staff exceed expectations, they genuinely care.
I wholeheartedly recommend this home.
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Review from S C (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is currently a resident of Glais House where she is cared for and looked after to a high standard, the staff and management are friendly, caring, helpful and professional at all times which is very comforting to me and my family. We have shared lovely Xmas parties, afternoon singers etc together
with my mum organised by the home which is always so lovely for them and us to be still enjoying some happy times.
A massive thank you to all for looking after my most precious mum.
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Review from Phillip A (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home in Glais. Staff are very pleasant, even when very busy. Some still offer a cup of tea or coffee. Rooms for residents are excellent, extremely clean and well looked after. Sometimes staff are under pressure, but seem to cope admirably. On the whole, I would give a very good 9 out
of 10.
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Review from Wendy O (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful and pleasant. Nothing is any trouble. Mum settled immediately and felt safe and sleeps well which I know is proof that my mum's comfortable and settled. Thank you.
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Review from Desme (Daughter of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has been a resident of Glais House since January 2011. This is before the current managing director and his team took over the home.


In the time they have been in charge the level of service and standards within the Home have improved considerably. Money has been spent on the property

and the gardens, making it a much more pleasant environment. The individual rooms have also been improved and upgraded.


Our mother's physical health and mental capacity have declined since she entered the home. We feel that she is very well cared for at the Home.

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Review from Chris D (Son of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glais House provides a very good level of care indeed.
Staff are always friendly and supportive. Faced with a wide range of care need. They work very hard to support and assist residents. My mother gets a good level of stimulation and is actively encouraged to come out of her room into the lounge.
Mam's room is always clean despite her challenging health issues sometimes, the staff being very patient and gentle with mum if there has been an "accident".
Food is always very good. If there have been any issues, management have always been quick to rectify things.
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Review from Wilfred B (Husband of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While I realise that this home is not perfect this home must be as good as they come.
My wife has been a resident for nearly five years during which time she has received very good care. The staff not only look after her but also look after me when there are times when I feel extremely low. Overall
I would recommend this home to anybody.
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Review from Teresa P (Friend of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that all the times I have gone over to Glais House Nursing Home, I have always had a welcome with my late husband as well.


The staff are all so helpful.

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Review from Angela J (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Glais House for over three years. During this time I have visited my mother five or six times a week. Glais House is a caring and welcoming environment. The staff are professional and friendly. The management are supportive and communicative. I would not hesitate to recommend Glais
House to others. I am very happy with my mother's ongoing care and support. I consider Glais House to be an excellent nursing home.
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Review from Hilary C (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, courteous and obliging. Upkeep and cleanliness of the home is excellent.


Food (like everywhere) varies between good and sometimes not so good.


Care is very good but sometimes suffers a little due to (like everywhere) lack of communication.


Activities are very good.

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Review from Helen G (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent and many of my friends' family have been in Glais House before my mother. The first impression I had was excellent and my mother is very happy here which is my greatest concern.
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Review from Kenneth G (Brother of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has only been here for a number of weeks. She has a difficult medical condition which has to be managed with care. I am impressed with the dedication, professionalism and loving care shown by the staff.
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Review from Elizabeth J (Daughter of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good care home is difficult to find, we visited many before finding Glais House. The manager is extremely efficient and an excellent communicator, the staff are kind, happy and proactive. The facilities and rooms are immaculate.
The management of Glais House helped me when I had to try to coordinate
between two different health boards, and provide the information that both councils needed for funding and showed patience when things were delayed.
Since she has been resident she had deteriorated but the staff and management have worked really hard to get her medication right and give her the best quality of life they can. They have even managed to get her out on trips, which she had not done for 3 years!
I would have no hesitation recommending Glais House, I would also say if your elderly relative needs a home which can cater to their changing needs both mentally and physically then Glais House is excellent.
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Review from Jonathan P (Son of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was amazed by how settled and happy my dad was during his stay here. He has dementia and can become distressed when in new environments.
All the staff were amazing. I felt really happy knowing that he was being well cared for physically and emotionally. Highly recommended!
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Review from Howard B (Son of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for five years so I have quite a good knowledge of this home. In a society where we can no longer rely on our health service to provide the care we have probably expected all of our life’s I can genuinely say this is a nice place. It’s very clean and the staff are hard working.
I do have some minor criticisms but they really are too small to mention. There are a lot of residents with some form of dementia which, in itself, can be a challenge. However, the staff are cheerful and try to be attentive. This is a good place.
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Review from Alyson G (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nobody wants to be in a position to put any of their loved ones into care. Due to a nasty fall at home, my mother was put into a local nursing home for her own safety. After a few months, I realised that the home she was in was a mistake. She is now a resident at Glais House Nursing Home.


The staff

and management are professional and their standards of care are very high. My mother is cared for and treated with dignity. Her room is always neat and tidy. The staff are kind and understanding. It is a pleasure to visit day or night. My mother does experience difficult times, but the staff are always at hand to reassure her. I would highly recommend Glais House Nursing Home to anyone.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Glais House Nursing Home is calculated as follows: ( (438 Excellents x 5) + (61 Goods x 4) ) ÷ 499 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glais House Nursing Home to verify any information. View our terms and conditions. Glais House Nursing Home has an Enhanced Service - more info.