Swn-y-Gan

Banc Bach, Penclawdd, Swansea SA4 3FN

Swn-y-Gan has been purpose-built to offer a wide range of nursing, suiting individuals in need of a wide range of care solutions. Adhering to a reputation of friendly and loving care, the home looks to support continuous interaction in an atmosphere that family members feel pleased upon visiting.

Looking for a family feel within the home itself, care workers take a personalised approach to each residents' needs in line with recognised care standards.

The residential service at Swn-y-Gan is based on loving, caring and sharing.

Owner: Mr & Mrs R A Hughes

Person in charge: Karen Wells (Matron)

Local Authority / Social Services: Swansea City and County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 8

Shared Rooms: 10

Facilities & Services: Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Swn-y-Gan: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.9 (maximum of 10) for Swn-y-Gan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Swn-y-Gan in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.862 for Swn-y-Gan is calculated as follows: ( (119 Excellents x 5) + (19 Goods x 4) ) ÷ 138 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Swn-y-Gan is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Swn-y-Gan has a Review Score of 9.9 (9.862) from 12 Reviews


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swn-y-Gan?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swn-y-Gan

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

A lovely small family-run home with 28 residents - consistency of the same staff and all have a lovely rapport with the residents. Very clean and modern - good activities and entertainment throughout the year. Homemade food, good variety - any questions needed to be answered - the staff will help in any way.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

We find this home fantastic. From the owners to all the staff - they are very caring in all aspects. They all go that extra mile for the residents. It's a lovely home.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Clean, friendly, caring nursing home near to my mother in law's family. Staff always willing to help resident and family. Food lovely and if a resident does not fancy what is on the menu, there is always a second choice.
My mother in law likes sharing a room as it makes her feel safe and she enjoys all the entertainment.
As a family, we are happy and confident that the resident is having the best possible care whilst we are going about our everyday lives.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

An excellent care home I would highly recommend it. The home itself is kept spotless always smelling clean and fresh, well-maintained furnishings and fixtures and decor very homely. The staff are always kind, compassionate, helpful and treat the residents with dignity and respect. Nothing is too much trouble for them. The food is freshly made good quality and variety of menu choices available. My aunty's health and well-being have greatly improved since her move to Swn-Y-Gan.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I can't fault any aspect of the standards at Swn-y-Gan.
The staff provide the utmost care and attention to all care users and nothing is too much trouble.
Swn-y-Gan offers a home-from-home attitude and every effort is made to make my mothers stay as welcoming and comfortable as possible.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Management and staff is very professional, efficient, friendly and helpful.
The home is always smelling pleasant and is clean.
When I am too old to look after myself, I would be happy to be cared for in Swn-y-Gan.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband has Alzheimer's and I had to find a nursing home. I visited two a day in the Swansea and outskirts. After visiting for three weeks I asked myself which would I like to visit and be happy with him being in. When I visited the home I felt this was the one. He has been there one month and seems to have settled there and is looked after really well.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   5 out of 5

Having visited most of the nursing homes in Swansea and having had direct experience of three others within the last 18 months Swn-y-Gan stands head and shoulders above everything I've seen in terms care management and friendliness. The residents are genuinely cared for. The staff are carers in reality not just a job title. The open welcome to all visitors is unrivalled compared to the chilling indifference experienced elsewhere. Residents are afforded dignity and tolerance. Nothing is too much trouble and requests are dealt with promptly, with kindness and humour. This is how care should be. A centre of excellence.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother came to this home in March 2008 at the age of 92 years and in July of this year, 2016 celebrated her 100th birthday there. She has always had wonderful care from all the staff from day one up to the present time. Nothing is ever too much trouble for them and as my Mum is bed bound now, then that care is exceptional. The food is excellent and all the rooms are the same. Everything is spotless and in its place. A truly magnificent nursing home.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff are professional and compassionate towards my mother and immediate family. My mother is treated with warmth and respect at all times. My mother told a relative it was the best hotel in Gover.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Swn-y-Gan is a home from home. Staff make sure residents are cared for both from a medical and social perspective. Relatives and visitors are made to feel welcome and where possible residents views on any improvement e.g menus, social gatherings are sought and catered for. I can honestly say from the kitchen staff through to the matron all are considerate, friendly approachable and care for their residents.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Swn-y-Gan is a lovely small privately owned Nursing Home in village surroundings with very competent, efficient and friendly staff. The rooms are clean and bright and the atmosphere is homely. The home cooked food and cakes are superb. Mum receives excellent care medically, on a day to day basis, and her psychological needs are looked after as well. Nothing is too much trouble and she has improved loads since she’s been there thanks to their care and nurturing. The staff are always there for you too, should the need arise. I would recommend this wonderful home to anybody.

How likely would you be to recommend Swn-y-Gan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Swn-y-Gan

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Swn-y-Gan

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Swn-y-Gan