Swn-y-Gan

Banc Bach, Penclawdd, Swansea SA4 3FN
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9.8 47 Reviews
  • Swn-y-Gan, Swansea
Swn-y-Gan has been purpose-built to offer a wide range of nursing, suiting individuals in need of a wide range of care solutions. Adhering to a reputation of friendly and loving care, the home looks to support continuous interaction in an atmosphere that family members feel pleased upon visiting.

Looking for a family feel within the home itself, care workers take a personalised approach to each residents' needs in line with recognised care standards.

The residential service at Swn-y-Gan is based on loving, caring and sharing.
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Care Provided by Swn-y-Gan

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1150
  • Self-Funded Nursing Care: £1250 – £1350

During our pre-admission assessment process we are able to provide a fee based on needs of the person seeking a placement, the room facilities, etc.


For further details please contact the Home Administrator.

These prices are only a guideline, please contact Swn-y-Gan to find out the exact price for your requirements.

Contact Swn-y-Gan to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Swn-y-Gan to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kirsty Otten-Jones (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • San-Y-Gan offers an open visiting policy and do ask that people are considerate that certain times of the day can be busier than others, such as in the morning and around meal times.


    Family and friends are welcome to visit during meal times if they wish to assist the resident with their dietary intake, and companion meals can be provided with advanced notice.

Parking

  • The home hosts 2 carparks, one at the front of the property and one at the rear which is accessible via Bethel Lane at the side of the property.

Swn-y-Gan Reviews (47)

9.8

Swn-y-Gan has a Review Score of 9.8 (9.752) out of 10, based on 17 reviews in the last 2 years.
Over all time Swn-y-Gan has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Swn-y-Gan
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Total of 47, showing 1-20
Review from Ronald W (Partner of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit Swn-y-Gan nursing home I find the staff very polite, caring and nothing is too much trouble for them that includes office staff, cleaners and care/support workers. It's a pleasure to visit the home.
Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan
Thank you for your kind words, Its an absolute pleasure. I will feed this back to the staff
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Review from J O (Sister-in-law of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my brother-in-law was at Swn-y-Gan for a short time before he passed away I have nothing but praise for the standard of care he received and the compassion shown by ALL the staff whilst he was with them and would have no hesitation in recommending the nursing home very highly.
Reply from Jayesh, Director at Swn-y-Gan
Thank you for your kind words they mean a lot to us. Best wishes
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Review from Laura P (Granddaughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words will never convey the gratitude and thanks to the manager and all the team at Swn-Y-Gan who cared for our beautiful nana, to everyone who cared for Nan in her final days, and the time before that, you know who you are and you are all OUTSTANDING. You were all so wonderful, kind, compassionate
and caring, most importantly for nan, but also for us as a family in a time of need. From the check ins, to the coffees and having dad to stay so he could be close to nan in her final days, nothing was too much. You allowed nan to keep as much dignity as possible, kept her comfortable and clean as you could, and beyond expectations. You were all incredible. THANK YOU.
It broke our hearts when Nan had to go into a home but we couldn't have asked for a more lovely people to surround her. It was so clear you all loved her, as she did you. Thank you so much for everything and for helping Nan to still smile and laugh in her time there
Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan
Thank you for your kind words, it was an absolute pleasure and honour looking after your nan. As for you as a family that's just what we do not only are we here to look after our residents its the…read more
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Review from Louise W (Granddaughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treated my grandmother with utmost dignity and care.
As a family we were welcomed and cared for during my grandmother's end of life care.
We were always informed of changes and nothing was too much trouble for the staff.
Everyone was so friendly and approachable.
They made this difficult
time bearable.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you very much for your kind review. I was an absolute pleasure looking after your grandmother. I will feedback to the staff.
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Review from Joanna E (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came to Swn y Gan care home after leaving hospital , it only took a short while for her accept and settle down there , with the constant ongoing loving care and attention she has received from all the staff she is thriving . The good days now out way the bad days. Everybody mucks in - managers
included to help with the daily activities and care needed for the residents to have a happy life . We can't thank the staff enough for giving us the knowledge that when we leave mum after visiting that she is in excellent hands and feel like a weight has been lifted off our shoulders . The food is absolutely amazing , all home cooked and rooms are clean , comfortable and homely . Cannot recommend this care home enough xx
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you so much we are so pleased you had a great experience at the home.
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Review from I M (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been seven months in the care of Swn-y-Gan. He was admitted a very sick man. He has been nursed with such devotion. The outcome is a man participating in art therapy and interacting in social situations in a way I never thought possible again. The staff are like a family with a sick
relative. Their love of their work can reduce me to tears.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you it is always lovely when the staff are appreciated for their work and devotion.
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Review from Helen G (Niece of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is five start. There is nothing to much for the staff. It's very much a family atmosphere.
As a visitor I am always offered tea coffee and cake.
The amount and variety of things happening and things to do amazing.
I can't recommend this place enough.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
We really appreciate your feedback and kind words. The review will be fed back to the staff.
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Review from Susan H (Wife of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to express my heartfelt thanks and gratitude to the dedicated staff at Swn Y Gan for their kindness, care and compassion shown to both my husband and myself during his stay.
We could not have asked for better.
Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan
Thank you so much for your kind words, It was our absolute pleasure.
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Review from D H (Husband of Resident) assisted by family/friend published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, as a family, we are very happy with the care for my wife. The staff on the whole are kind and considerate. However, communication between staff and shifts could be improved as messages from the family ie outings etc are not always relayed.
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Review from R P (Husband of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been cared for with love and respect.
The same love and respect has also been given to myself.
I appreciate the patience and time given to me when I need to talk about my wife's care and my own personal issues.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your kind words, they mean a lot to the staff.
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Review from G P (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely happy with the overall care provided to my mother in the 18 months or so she has been at Swn-y-Gan. However, there are areas of concern/things that could be improved. Very good staff have been leaving in recent months and these need to be replaced with the same level of experience and
care. For a long time, the wifi/internet was poor but this has now been addressed with a booster. The garden is not being looked after, lots of weeds, which is an eye sore, especially at the front. There used to be lots of different activities with monthly timetables but these are reduced with no timetable anymore. Finally, my mother likes to have sips of coffee but sometimes it's cold or too much milk. These are the reasons the overall experience is downgraded.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your feedback and we will look into the areas you have identified. If you wish to speak to a member of the management team please do so and we can deal with any concerns or areas of…read more
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Review from P B (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Swn-y-Gan are amazing, special people! Unfortunately, my dear mother suffers with a difficult, sad illness, thankfully she is superbly cared for by all the wonderful staff with love and dignity. Swn-y-Gan gave us all the assurance, trust and answers needed to know. We were very fortunate
to have found this lovely nursing home. They also show caring concern for the family and are always on call for us. Thank you Swn-y-Gan for all the excellent care to my dear mother. We are one big family and you are simply the best. Thank you.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your feedback and we will look into areas that have been raised, please feel free to speak to the management team at any time so we can speedily rectify things for your mum or you.
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Review from Tracy S (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who suffers from Alzheimer's has been a resident since March 2022. I believe she receives excellent care from all the staff and they are always very friendly and helpful during visits. My mother is kept clean and tidy, her hair is attended to regularly by a hairdresser. Overall, I would suggest
that Swn-y-Gan is a very good nursing home and meets the needs of those they care for.
Reply from Simon Ford, Deputy Manager at Swn-y-Gan
Thank you for your kind review, it is a pleasure to look after your mum and your feedback will be passed to the staff team.
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Review from A T (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident of Swn-y-Gan for the last two years. Over that time, she has been very happy, and if there is ever an issue eg. food, the staff have spoken with her very professionally and catered to her individual needs. Our mother is very appreciative of the staff, and as she has full
mental capacity, she is able to converse with the staff at all times. We have found her room to always be very fresh, clean and tidy, which is extremely important to our mother's health and well-being.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your review; your feedback is greatly appreciated and will be fed back to the staff team.
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Review from Marshall L (Son of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care of my mother. Lovely, caring, friendly staff. Great food. Very nice room and always spotless. Always a cheerful welcome and willingness to help with anything. Couldn't be happier with the service.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your lovely review, it is good to hear.
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Review from Patricia B (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swn-y-Gan Nursing Home took all my concerns and worries away when my dear mother became a resident. It is a wonderful, caring, homely nursing home. All the fantastic staff go above and beyond their duty of care with love and compassion; they can be approached in confidence if there is something to discuss
and always listen and understand. Swn-y-Gan is now my extended family, giving me the confidence and knowledge that all my mother's needs are professionally cared for and she is loved dearly. I extend a big thank you to all of their excellent, five-star, loving care on a daily basis, and I highly recommend this brilliant nursing home. Thank you.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your lovely review. We are so happy that you feel supported by the staff and management at Swn-Y-Gan.
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Review from M E (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone who works at Swn-y-Gan, from the cleaners, laundry lady, cooks, staff and office workers, most helpful and considerate.
My husband has gone through a difficult month, but the staff keep trying to keep his strength up and do the best they can for him and hope now to get him up
and out of bed so that he can join the other residents in the lounge. Many activities take place in the lounge, and although he is unable to participate, I feel he will benefit from being there. I do hope the medical staff who treat him will hurry up to approve this and help to get him back onto a more solid diet as he does enjoy his food.
Reply from Simon Ford, Deputy manager at Swn-y-Gan
Thank you for your lovely review; we will endeavour to meet your and your husband's wishes to achieve a better daily life for him.
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Review from Sue D (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to detail shown to my mother and the family are faultless. There is no limit or restrictions on the communication between the staff and ourselves. From the outset, we have been encouraged to voice even the slightest of concerns. We could not imagine anywhere better for our beloved
mum.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you so much for your kind words; we all appreciate the feedback.
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Review from B R (Daughter of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Swn-y-Gan as an emergency due to illness. Her care from day one has been exemplary. She is now there permanently, and the family have peace of mind that she is being so well looked after. Swn-y-Gan also has excellent Covid protocols in place.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you for your review it means a lot to us and we are pleased that your mum has settled in well and you are happy.
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Review from Anne A (Daughter of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely nursing home. Very friendly, helpful and professional staff. Very kind to Dad.
Reply from Jayesh Mehta, Proprietor at Swn-y-Gan
Thank you for your positive words; they are appreciated by us all.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Swn-y-Gan is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Swn-y-Gan is calculated as follows: ( (161 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Swn-y-Gan is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Kirsty

Kirsty Otten-Jones

Job Title: Manager Joined: 2022

My name is Kirsty and I am proud to be the manager here at Swn-y-gan.


My background is Cardiothoracic Intensive Care. I spent a number of years working at the local hospital once qualified, before I left the NHS to join the private sector. I joined the team in 2022 from a local care home, having worked as the Clinical Lead.


Within my role, I am committed to delivering high standards of care. Through effective leadership and support of the staff team, my aim is to promote a person-centred approach with residents and a relationship-centred approach with family members so that the care provided is of the highest quality. I have an open-door policy. Please come and have a chat.


Outside of work, I love to spend time with my family. I have two daughters who keep me on my toes, and I enjoy socialising with friends. I love to travel to different parts of the world. My favourite holiday has to be New York at Christmas time.

Leanne

Leanne Wells

Job Title: Home Administrator Joined: 2020

My name is Leanne. I joined the team at Swn-y-Gan in 2020.


My role at Swn-y-Gan is to support the management team with the business aspects of the home, as well as supporting residents and their families from admission through to their stay, alongside day-to-day administrative activities.


Outside of work, I enjoy spending time with my children and socialising with friends.

Joanne

Joanne Denniss

Job Title: Senior Nurse Joined: 2024

My name is Joanne, and I am the senior nurse here at Swn-y-Gan.
I have been qualified for 33 years, where I trained in the dark ages.


For most of my career, I have worked in private care, as elderly care is close to my heart.


I have two grown-up children and I enjoy cold water dips, live music concerts and holidays.

Clare

Clare Evans

Job Title: Team Leader Joined: 2020

Hi, my name is Clare, and I am the team leader here at Swn-y-Gan.


I have worked in care for over 10 years and worked my way up from carer to team leader over the past 5 and a half years.


I am a mum of two girls, and I enjoy going on holiday and spending time with my family.

Karen

Karen Wells

Job Title: Responsible Individual Joined: 1996

My name is Karen. I am the RI of Swn-y-Gan Nursing home.


My career in nursing spans over 44 years. I trained in Parc Beck School of Nursing. Karen worked in Morriston Hospital, specialising in orthopaedics and neurological intensive care.


I left the health service to pursue a career in the private sector caring for the elderly as the manager of Swn-y-Gan for over 27 year,s and for the last two years I am now group manager and RI for Capital Care Homes.;


I have three grown-up boys, two of whom live in Canada. I enjoy spending time with family, singing in the local choir, and going to the theatre with friends.

Frequently Asked Questions about Swn-y-Gan

What types of Care is Swn-y-Gan registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Swn-y-Gan have?

There are 28 Single Rooms.

What are the Facilities & Services at Swn-y-Gan?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swn-y-Gan to the centre of Swansea?

7.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swn-y-Gan to verify any information. View our terms and conditions. Swn-y-Gan has an Enhanced Service - more info.