Avenue Road Nursing Home

28 Avenue Road, Abergavenny NP7 7DB
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9.0 17 Reviews
  • Avenue Road Nursing Home, Abergavenny
Avenue Road Nursing Home is a thirty-three capacity accommodation that offers skilled carers who aspire to the highest standards of care provision, through personalised packages and innovative methods.

The service is set up to respect the needs of the individual, with personal interests and hobbies encouraged and the thoughts and concerns of loved ones are also taken seriously.

The Avenue Road service is well-respected throughout the Abergavenny community, they keep up-to-date with regulation requirements and aspire to flexible care solutions for all individual needs. They ensure that the wellbeing of each individual is catered for in a person-centred way and what matters to you matters to the team at Avenue Road.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Nursing Care: £1200 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1400

These prices are only a guideline, please contact Avenue Road Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Marian Matei (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Social Service
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting. However, visitors asked to telephone first if intending to visit late at night.

Parking

  • Parking is available in car park area

Avenue Road Nursing Home Reviews (17)

9.0

Avenue Road Nursing Home has a Review Score of 9.0 (8.974) out of 10, based on 6 reviews in the last 2 years.
Over all time Avenue Road Nursing Home has 17 reviews.

Overall Experience
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Reviewer Connection to Avenue Road Nursing Home
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Total of 17, showing 1-17
Review from M W (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Avenue Road for some time and has settled well. She has always been treated with respect and with extreme dignity staff are friendly at all times and always available.
It's a friendly place for her to live and I would highly recommend Avenue Road.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing Home

Thank you so much for sharing your experience. It's wonderful to hear that your mother is settling in well and being treated with such care and respect. Having friendly and attentive staff truly makes all the difference in creating a warm and welcoming environment. Your recommendation means a lot, and it's great to know Avenue Road is such a positive place for your family.

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Review from R B (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been a resident for a couple of years. She is very happy and settled here. The staff are kind and from what I have seen always treat the residents with care, dignity, and respect. My Mother is looked after, happy and safe which is important. My only issue is that I don't always feel welcomed
as a visitor by some of the staff.
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Review from J C (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in the Avenue since 2021 and last week celebrated her 104th birthday. We are happy with her care and she is very fond of the staff smiling whenever they come to her room. She still enjoys her meals and drinks well, if in the mood!
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Review from R K (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Nice atmosphere.
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Review from R R (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good service provided for three plus years. Particularly liked the way my mother's birthdays were handled.
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Review from Anne G (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found staff to be very pleasant and caring. Nursing home as a very homely atmosphere. My mother is happy living there and finds all staff very good. Her needs are being met and she is no longer anxious about her future. For me, it is a joy to see her less anxious and content. I am convinced
it is due to the care she is receiving. I have no hesitation in recommending this nursing home.
Reply from Liza Edwards, Manager at Avenue Road Nursing Home

Thank you for the review. We appreciate all feedback and will look at this to improve areas where we can. Our residents are our priority and we will continue to give the best care we can.

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Review from Lucie Y (Niece of Resident) published on 6 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has settled in very well at Avenue Road Nursing Home. All of the staff are so friendly and helpful. He is being looked after very well.
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Review from D G (Daughter-in-law of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, my father-in-law is always clean, tidy and dressed well (all clothes match in colour). His bedroom is always clean, tidy and presentable. His personal care is exceptional, if he asked for certain things to eat, they are obtained for him. The staff are always pleasant, polite, respectful,
caring and committed. We have no worries.
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Review from M F (Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care myself and my wife receive is first-class. Without the care of the nurses and carers, I wouldn't be alive. Very satisfied.
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Review from Julie R (Daughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had had a severe stroke and spent only a few weeks in Avenue Road Nursing Home after 5 months in hospital. We were made very welcome when visiting our mum by all staff. The atmosphere was very homely with all staff being friendly and professional. I would highly recommend this home. Our mum had
her birthday with my 2 sisters visiting who Facetimed the rest of us. Thank you to all the staff.
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Review from Dawn E (Daughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice atmosphere to the home. Mum was in the care home for a couple of weeks. Sadly passed away due to her illness, but during her time spent there we were really pleased with the level of care provided by the friendly and caring staff.
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Review from H S (Husband of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care from staff who are very professional and caring. Throughout the covid pandemic, the care and safety of the residents has been paramount. My wife is very comfortable and well attended by the friendly staff. The food is also excellent. During visiting, I am always made to feel
welcome and at home. It means so much to be confident in the high-quality care my wife receives.
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Review from Simon R (Nephew of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely relaxing 24hr care. The home has a real homely feel. Carers and nurses took great care during her stay. Very grateful for her end of life care. So supportive of us even with Covid-19. I would recommend this care home to all.
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Review from G Y (Daughter of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Decor is in serious need of updating along with general furnishings. This is theoretically my family members home and this, apart from the care, should be a "home from home". There has been three managers in the last two years which be very unsettling for the staff. In my opinion, owners should take
full responsibility for all the above.
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Review from T B (Son-in-law of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Decor very poor needs updating also furnishings. This is theoretically the resident's home apart from the care, should be home from home for the residents.
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Review from J W (Great-Nephew of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avenue Road is a wonderful place, caring and compassionate. I have no concerns and all the staff are friendly and very detailed updates. Location is nice and home is spotlessly nice and everything is excellent. I recommend this beautiful place and all people to spend time in this perfect place before
the end of life.
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Review from Peter L (Husband of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Avenue Road a few years back and she enjoyed the service they were providing. We are very pleased with the service, very good caring staff, always delicious food and homely environment.
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Current Review Score: 9.0 (8.974)

Overview of Review Score

The Review Score of 9.0 (8.974) out of 10 for Avenue Road Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.465 for Avenue Road Nursing Home is calculated as follows: ( (39 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 71 Ratings = 4.465
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.509 Points relating to the number of positive Reviews for Avenue Road Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 6 Positive Reviews ÷ 6.6 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Marian

Marian Matei

Job Title: Registered Manager Joined: 2024

I am an experienced and dedicated care professional with extensive knowledge of the care sector, including several years in managerial roles. My passion lies in providing high-quality care, supporting both residents and staff to ensure the best possible outcomes.


I joined Avenue Road in October 2024 and have since played a key role in developing the team, enhancing training standards, and improving overall knowledge. Residents at the home are my top priority, and I take pride in ensuring their needs are met to the highest standards, fostering a safe, supportive, and nurturing environment.


Before this, I worked in another care home where I managed a range of complex and challenging situations. Upon taking on the role, the home was under special measures, and my primary objective was to bring it up to standard. I am proud to have led the home to achieve a "Good" rating in our latest CIW report, alongside successfully increasing occupancy from approximately 30% to full capacity.


As a forward-thinking and energetic leader, I am always setting new goals to achieve. I believe in striking the perfect balance between leadership and teamwork, continuously developing both professionally and personally. I am committed to driving excellence in care and further advancing my career within the sector.

Frequently Asked Questions about Avenue Road Nursing Home

What types of Care is Avenue Road Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avenue Road Nursing Home have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Avenue Road Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avenue Road Nursing Home to the centre of Abergavenny?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue Road Nursing Home to verify any information. View our terms and conditions. Avenue Road Nursing Home has an Enhanced Service - more info.