Valley View Care Home

Dan-y-Coed, Cefn Hengoed, Hengoed CF82 7LP
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9.8 38 Reviews
  • Valley View Care Home, Hengoed
Valley View Care Home is set in a picturesque Welsh valley backdrop while being just a short walk from Hengoed centre, offering shops and other amenities.

The home provides residential care for people who need daily support, people living with dementia, nursing care for people with complex medical needs as well as respite care to give loves ones a break.

Staff provides excellent and professional care while being dedicated to fostering a sense of home and belonging, taking their time to get to know each individual resident to understand their needs and wishes.

The home is bustling with activity so residents can get the most out of every day, including bingo, day trips out and visits from entertainers, the local church and the local school.
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Care Provided by Valley View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Victoria Chapman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (14)

Valley View Care Home Reviews (38)

9.8

Valley View Care Home has a Review Score of 9.8 (9.808) out of 10, based on 18 reviews in the last 2 years.
Over all time Valley View Care Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Valley View Care Home
  • 23
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Total of 38, showing 1-20
Review from Ros P (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience excellent but room are very small.
Reply from Wayne Rees, Head of Region at Valley View Care Home
Thank you for your feedback, we are delighted to hear that your overall experience has been excellent. Regarding your comment about the room size, our rooms are designed to prioritise safety,…read more
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Review from A G (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very well cared for by the staff.
Reply from Wayne Rees, Head of Region at Valley View Care Home
Thank you so much for your kind words, providing excellent care is our top priority and your feedback means a lot to us. Please don't hesitate to let us know if there is ever anything more we can do…read more
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Review from Carol S (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Valley View since Nov 23 and we have had a very positive experience so far, although at first I was heart broken at having to see him go into a home. It is the calibre of the staff that make a good home. We were all very sad to see the manager leave and we are eagerly anticipating
the appointment of a new manager, as at the moment the home feels rudderless. I am also very very sad to hear rumours of one member of staff in particular leaving, she is a vital part of the home.
Reply from Wayne Rees, Head of Region at Valley View Care Home
Thank you for your kind and honest feedback. We are so pleased to hear that your experience has been positive and that our staff have made a meaningful difference. Regarding staffing changes, we are…read more
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Review from Margaret H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we have nothing to say bad about the home, mam is treated with care and dignity, she is happy and healthy here and is so much happier in herself, the care she has is good and most of all she has told us so, and coming from another home we have noticed her being much more happier, and cleaner.
Reply from Wayne Rees, Head of Region at Valley View Care Home
Thank you so much for your heartfelt review. It means the world to us to hear that your mam is happy, healthy, and thriving at Valley View. Treating every resident with care, dignity, and respect is…read more
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Review from G D (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well run and my father had good personal attention for the nearly 2 years he was a resident. Everyone was kind to dad and to the visitors he received.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words. It was a privilege to care for your father, and we're grateful for the trust you placed in us. We're glad he received the attention he deserved, and we wish you and your…read more
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Review from Julie R (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly a big thankyou to all members of staff for the care you gave to my mother when she
came to Valley View care home 17th April 2024, until she sadly passed away on 10th February 2025.
She enjoyed being at the home, and in her first months she enjoyed the activities, the company and
she also
appreciated the way she was looked after.
As time progressed, she started to deteriate, especially suffering from Alzheimers, but she was always
smiling and happy and looked forward to chatting to the staff.
Your staff looked after her and supported her to when she sadly passed away on the 10th February.
It gave us comfort to know that she was not alone, and once again we really appreciate what you did
for our mother.
Your home is such a lovely clean happy environment, we could not of wished for anything more for her.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your kind words. It was an absolute privilege to care for your mother, and we are so pleased to know that she enjoyed her time with us. Knowing that she was smiling and happy,…read more
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Review from Christine H (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous place can't say enough about the amazing staff. The place is always clean and tidy, staff are so caring and respectful. Mam is very happy there are always loads going on. Can't thank you enough.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your glowing review. We're absolutely delighted to hear that you and your mum are so happy with Valley View. Your kind words about our amazing staff, cleanliness, and respectful…read more
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Review from Sharon P (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has always had an excellent carer looking after her, she is always clean, dressed well, hair done. They always put her needs first make sure she drinks enough and eats, and medication is always given if not they find a way to give it if possible. First-class entrainment, food excellent mam is well
looked after, I've got no worries about leaving her here as she is well taken care of with dignity and respect if I had to give a score out of 10 it be a 10.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your wonderful review. We are so pleased to hear how happy you are with the care your mum receives. Knowing she is always well-dressed, and groomed, and that her needs are prioritised is…read more
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Review from N R (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident for eight months at Valley View Care Home. My partner and I have extensive knowledge and experience in the care for the elderly so I can say with some confidence that the care provided is much more than we had hoped for. The staff really do care about their residents, from
their personal hygiene to their happiness and well being. My father is content, settled and cared for. His dignity has not been compromised and his love for the staff is frequently vocalised. My father's room is always clean, and his clothes are always clean and available. He enjoys the food and continues to put a little weight on. He is always involved in the myriad of activities that occur so frequently. The staff are available for any concerns you may have and whilst it is sometimes difficult to telephone through I remind myself that the priority are the residents, and I can call again with no difficulty. Sincerely, thank you all.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your thoughtful review. It is incredibly rewarding to hear such positive feedback, especially from someone with extensive knowledge and experience in elderly care. Your kind words are a…read more
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Review from Kim M (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault the Valley View family, the manager and her team are fantastic, they are all amazing, my mum is so happy and well looked after everyone from cleaners to managers are fantastic, and the activities are amazing my mum especially enjoys the singing we love to see her singing. Very polite and
pleasant staff would highly recommend.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your wonderful review about Valley View. We're thrilled to hear that your mum is happy and feels so well cared for, it means the world to us to know that she's thriving in our…read more
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Review from Denise E (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must admit I was sceptical at first having heard rumours from families before the Caron Group took over but I decided to take a look and go with my own instincts. The first walk around went well but it's not until weeks and months pass that you truly see what all staff do.
My mam has now been a
resident at Valley View for 8 months and counting. She is very well cared for by all staff and all the family are made to feel welcome, after all, this is HER home now. From kitchen staff, cleaners, maintenance staff to carers, nurses and office staff I can't fault anyone. Don't get me wrong, we have had teething problems but things always get sorted once I've spoken to management - they are there to be pulled up if you're not happy or want to discuss something.
My mam, who is immobile, fed puréed food and blind is included in almost all activities. She is bathed regularly and her room is always spotlessly clean, and above all she is extremely happy!
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for taking the time to leave such a heartfelt review. We're so pleased to hear about your positive experience with Valley View Care Home and that your mam has settled in so well. We truly…read more
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Review from Gareth L (Son of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Valley View Care Home in July last year following a stroke. The care provided by the staff has been exceptional, as have the facilities and food, and their overall friendliness and professionalism all helped make the transition as painless as possible.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that your mother's transition to Valley View Care Home has been smooth and that you are…read more
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Review from A J (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valley View is a beautiful home where our mother is well looked after and very content. The home is spotless and her bedroom is always fresh and clean. All levels of staff are so lovely from cleaners right up to management. Entertainment and activity staff are amazing, so much recreation going on even
our mother's speech has greatly improved. Would be nice to have more visiting areas available as Mam doesn't always want to sit in her room if the visiting room is occupied but we totally understand the privacy of residents. I would recommend this home, it is a loving family and we always are made to feel welcome by all staff. The carers and nurses keep us informed about our Mam. We are so happy Mam is in this lovely home.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
We greatly appreciate such a lovely review and it is an honour to care for your mother. We are ecstatic to know how well she is doing in Valley View. Your input is valuable to us as we strive to…read more
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Review from J M (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive first impressions of all the staff being very friendly and helpful.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you have such positive first impressions. I'll be sure to pass along your kind words to our team.…read more
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Review from D G (Grandson of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank the staff enough here at Valley View Care Home for looking after my nan before she passed. They were marvellous with her, polite, kind and very caring. She only spent 1 week there before she sadly left us but all of us as a family can't fault the care she received while being there. Thank
you all so much for taking care of my nan on her last days here with us, all of you are a credit to Valley View.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for sharing your experience with us, during what must be a difficult time for you and your family. We are grateful for the opportunity to have been a part of your Nan's care, and we are…read more
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Review from Bethan T (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was admitted to Valley View following her having suffered a stroke which had left her immobile and unable to speak. During her time there we witnessed her being treated so gently and with dignity and respect that it was heartwarming. The staff there are all wonderful and the atmosphere was something
everyone from our family commented on when they visited. As a family we were very much treated as part of the 'Valley View family' and I cannot thank them enough for all they did to make my Mam so comfortable right up until the end.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your review. It truly warms our hearts to read such kind words about your experience with us at Valley View. We're so grateful to have been a part of your Mam's journey and to…read more
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Review from Sara S (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with this care home. My dad is a completely different gentleman, he’s walking which he wasn’t doing, talking much more to family and every time you speak to him he says how lovely it is and not to take him home.
The staff are always very helpful and keeps me informed of everything Dad
does and if he requires anything I couldn’t have asked for a nicer home for him.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words, we sincerely appreciate your wonderful feedback. We are so pleased with the progress your dad has made and it brings us immense joy to see his mobility improve. At…read more
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Review from A G (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has dementia and is anxious and confused. He moved in last year and the staff here have been excellent. They have welcomed my dad and family members with enthusiasm and nothing is too much trouble. The care they provide is excellent and my dad is very comfortable. They engage him as much as possible
and respect his wishes when he wants some quiet time. The interaction with residents in the home and the activities provided are brilliant. They listen to us as a family and to my dad in relation to his ongoing needs. Thank you to one and all!
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your review, we are so pleased to hear about your positive experience at Valley View. Providing comfort and support to your Dad is at the heart of what we do, and knowing that he feels…read more
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Review from Lynne F (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum arrived she was confused and distressed having moved from a previous care home. She was subdued, disillusioned and didn’t want to live. She had stopped eating, drinking and communicating. But now she is in a completely different place. Since being at Valley View, she has been nurtured back
to her old self. She eats, drinks well and communicates. She is so much like her old self; cheeky, teasing and making friends with her favourite staff. She even walks better. Staff are friendly and embracing of residents. Nothing is too much trouble, staff have time to communicate and are always near to hand. The food is lovely and cooks/chef spend time in the dinning area preparing food in front of residents. They can smell the food being prepared and this encourages eating. The management team are friendly and will listen to any concerns and are willing to offer information. Although I have not had any concerns. Plenty of safety equipment around. There are plenty of activities taking place.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
We are absolutely thrilled to hear such wonderful feedback about your family member's experience at Valley View! Thank you for taking the time to share your positive review. It brings us immense joy…read more
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Review from Jan B (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very worried about putting my mum in a care home but I couldn't have put her in any better place than Valley View in Hengoed. In the 15 months, she was there, she always said how kind the staff were to her and the dignity and respect they showed to my mum, especially this month, when she gained
her wings, will live with me always.
A lot of the staff went out of their way to spend time with my mum, especially as she became more and more frail. Every effort was made to allow my mum to express her wishes and cater to her needs. She was often encouraged to join the other residents and when she didn't feel like it, every effort was made to ensure that she was comfortable. The care taken of my mother by the staff, especially in those last weeks and months, was exceptional.
Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your review, we truly appreciate your feedback; it was an honour and privilege to care for your wonderful mum. It is heartwarming to know that you felt welcomed and witnessed the…read more
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Valley View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Valley View Care Home is calculated as follows: ( (179 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 214 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Valley View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Valley View Care Home

What types of Care is Valley View Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Valley View Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Valley View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valley View Care Home to the centre of Hengoed?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valley View Care Home to verify any information. View our terms and conditions. Valley View Care Home has an Enhanced Service - more info.