Valley View Care Home

The staff are always very helpful and keeps me informed of everything Dad does and if he requires anything I couldn’t have asked for a nicer home for him.

My dad has dementia and is anxious and confused. He moved in last year and the staff here have been excellent. They have welcomed my dad and family members with enthusiasm and nothing is too much trouble. The care they provide is excellent and my dad is very comfortable. They engage him as much as possible and respect his wishes when he wants some quiet time. The interaction with residents in the home and the activities provided are brilliant. They listen to us as a family and to my dad in relation to his ongoing needs. Thank you to one and all!

When Mum arrived she was confused and distressed having moved from a previous care home. She was subdued, disillusioned and didn’t want to live. She had stopped eating, drinking and communicating. But now she is in a completely different place. Since being at Valley View, she has been nurtured back to her old self. She eats, drinks well and communicates. She is so much like her old self; cheeky, teasing and making friends with her favourite staff. She even walks better. Staff are friendly and embracing of residents. Nothing is too much trouble, staff have time to communicate and are always near to hand. The food is lovely and cooks/chef spend time in the dinning area preparing food in front of residents. They can smell the food being prepared and this encourages eating. The management team are friendly and will listen to any concerns and are willing to offer information. Although I have not had any concerns. Plenty of safety equipment around. There are plenty of activities taking place.

A lot of the staff went out of their way to spend time with my mum, especially as she became more and more frail. Every effort was made to allow my mum to express her wishes and cater to her needs. She was often encouraged to join the other residents and when she didn't feel like it, every effort was made to ensure that she was comfortable. The care taken of my mother by the staff, especially in those last weeks and months, was exceptional.

My mum recently moved to the Valley View care home after being in hospital for a number of weeks. Mum has improved in health and well-being. All the staff are so helpful and you can see that they all care for the residents. Once again many thanks from mums family.

My dad has been at the care home for a number of years now, I can not praise the staff enough for the care that is given to him. But a special mention must go to the well-being officer who gets to know every resident's interests to ensure that they are able to take part in activities. The home is welcome and homely, where Dad is always happy.

The home itself has excellent facilities, is well-maintained and they offer numerous activities to involve and stimulate the residents. I know it's early days for us but to date, I am extremely impressed. Thanks to all the staff.

Having no previous experience or connection with a care or nursing home facility, we find Valley View Care Home to be of a good standard and we feel comfortable with the care our mother receives there. It is a friendly, relaxed care home with excellent staff and very good, organised daily activities for the residents.

My mother has been at Valley View Care Home for over a year now and she is very settled and contented and feels that the care she receives to be of an excellent standard. In my opinion, the home is well-managed, cleanliness is of a high standard and the staff are always kind and helpful. If there is a medical problem, issues are always reported to the correct department and referrals are made and next of kin are made aware. Overall, I am very impressed with the overall standard of the home.

My mother has been a resident at Valley View for nearly two years and she is very well cared for by all the staff. I have always found the staff are very kind and helpful to both my mother and myself. Covid has made everything particularly difficult but the staff do everything possible to ensure my mother’s needs are catered for and I am extremely grateful to them all.

My mother has been a resident here since September 2018, she took a while to settle in but once she did, she loved this home - always laughing and smiling. She passed away at the end of June, unfortunately, even though it was expected. The staff in the dementia unit are the best anyone could ever hope for. They looked after Mum with so much care and compassion I'm in debt to them forevermore. Please thank all the staff, especially the member of staff who did video calls throughout lockdown and even a surprise one on Christmas day. Mum was truly loved by all the staff and made her last few years very pleasurable. Thank you Valley View Care Home. If you're thinking of looking for a care home for a loved one, this should be at the top of your list.

Our Mother is a resident at Valley View Hegoed Care Home. Since she has been a resident, our whole family have nothing but praise for the service and Care our Mother has and is receiving. Given the lockdown due to Coronavirus, we would like to express our additional thanks to all the homes staff, and in particular for allowing telephone communication via their mobiles. - as always, going that extra yard. Many thanks all.

My mother passed away on 20th January and I wanted it to be noted how wonderful the staff at Valley View were in the run-up to this during and after. They were extremely supportive, kind and led us quietly and lovingly through this process. My Mam was in Valley View for a year and the staff have been wonderful throughout her stay. Well managed, well organised with the patient, not profit being the focus. I live abroad and I was able to continue with my life knowing my Mam was in excellent hands.

The care and support provided by Valley View is first-rate and truly represents the experience of the resident being in their own home. The staff are incredibly kind, patient and go above and beyond every day.

I find the care home excellent and my mother well cared for. They also support me when I'm down. Staff are like extended family, from care worker to administrator, always there to chat if needs be. I am able to rest when I'm not at the home, knowing Mam's care is well looked after. They always keep me updated with her health and well being.

My mum gets the best care possible. All staff are friendly and approachable. My mum has been very ill on two occasions and staff sat with her encouraging her to eat and drink. Without this dedication, I truly believe that Mum would have passed away. The girls are always cheerful and treat all residents with care and respect. For this, I am extremely grateful.

I have been impressed with the genuine care displayed by the carers - young and old (wouldn't like to say!). I have been kept informed of changes in medication, updates from doctor reviews, changes in eating habits and also how they have settled and interacted with others. I truly believe that my parents are being cared for in a way that is in their best interests.

I find Valley View a lovely place since new management has come in and new nurses. I can see that staff do look after the residents well. I do think that it would be nice if building rooms and toilets could be updated/modernised to make it look more of a bright welcoming place.

When we viewed Valley View Care Home looking for a care home for my 93 year old mother we received a warm welcome from the manager. She gave us good honest advice and recommended that we look around other homes before making our final decision. Our initial thoughts were that the home was clean light airy and the staff are pleasant. My mother has been a resident at Valley View for three months now and has settled very well. Although she still needs nursing care her health has improved. She responds to the friendliness of the girls and always tells us how kind the staff are. She has put on 10 kilos in weight which is an indication that the food is good! We are always made welcome by the staff and manager alike. We also appreciate the good communication from staff, nurses updating us on any changes in my mothers well being. Thank you to everyone at Valley View.

The cooking is excellent. I would choose to come here myself if ever the need arose.