Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.8 89 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.
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Care Provided by Parklands Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1376
  • Self-Funded Nursing Care: from £1607
  • RESPITE Self-Funded Residential Care: from £1513
  • RESPITE Self-Funded Nursing Care: from £1768

These prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements.

Contact Parklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Parklands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Campbell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (38)

Parklands Care Home Reviews (89)

9.8

Parklands Care Home has a Review Score of 9.8 (9.792) out of 10, based on 27 reviews in the last 2 years.
Over all time Parklands Care Home has 89 reviews.

Overall Experience
  • 67
  • 21
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Date Published
  • 89
  • 10
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  • 27
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Reviewer Connection to Parklands Care Home
  • 22
  • 21
  • 7
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  • 3
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  • 1
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Total of 89, showing 41-60
Review from Sharon C (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has not been in the home very long, but we as a family are very pleased with her care and the home.
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Review from Philip J (Mother of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home.
Care is second to none.
All staff friendly and polite.
Management is always there to help and is friendly.
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Review from Chris P (Son of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome friendly staff and a happy mum. First Class.
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Review from A S (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were met by a carer to have a lateral flow testing and waited outside for 30 minutes. We were escorted to my mother's room and found a very friendly atmosphere. The room is small so I took home all the unnecessary items to make some room. The 30 minutes visit soon ended and we were informed by friendly
staff to leave. Totally happy so far with mams care and covid protection.
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Review from A H (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely home. The nurses are all very nice and they all work very hard and very kind people they are.
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Review from Brian M (Nephew of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was admitted during covid and that was difficult. The staff at Parklands Care Home have been kind, caring, fun and a tremendous emotional support to my Aunt.
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Review from I G (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to having a mini-stoke earlier this year, Dad had been a resident at a care home, which he regards as his home. Whilst in the hospital in recovery, I was faced with a dilemma when a nursing assessment indicated he could return to his old care home.
Parkland met Dad's requirement, and it represented
and gave assurance of continuation of care under the group. I'm pleased with the choice made. Dad isn't as he once was after strokes and hospital stays, but above all else, under the circumstance, he remains very happy and content in his new home. Thank you so much for helping him; it is very much appreciated.
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Review from Kathleen B (Daughter of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have felt that the last two years, there has been a turnover of management, there is not enough staff to care for all the residents. Myself, as a daughter, haven't been happy. The way my mother has been treated with her needs, as for my mother's feet. I've asked the last year and a half, but my mother's
nails haven't been seen to. There doesn't seem to be any communication with members of staff.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Parklands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We take any concerns brought to our attention seriously and we are sorry the communication and care provided to your Mother have not been to our expected standards. We want to thank you for your time engaging with us so that we could resolve all your concerns. We look forward to meeting with you when you next visit.
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Review from Marilyn G (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My general view of the home is excellent. The food and facilities are very good. Staff treat residents with care and dignity. Sometimes not enough staff on duty and residents have them kept waiting for attention.
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Review from Keith R (Son of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under the circumstances, Covid has not been in Parklands due to the staff. The home is very helpful and informative.
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Review from N N (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prior to March 2020 when the national lockdown occurred due to Coronavirus, I visited my sister on a weekly basis. I found her to be happy with the staff and her surroundings. I was also happy and built up a good relationship with all concerned, joining in with the activities provided. However, I have
only seen my sister once since lockdown commenced and that was a garden visit, so therefore I cannot really comment on how things are going on at Parklands Care Home. However, I do phone regularly and am always told that my sister is fine and in good spirits.
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Review from A P (Son of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be more grateful for the wonderful care that my mum receives from the staff at Parklands. The staff have become mum's family in there during these difficult times something they have embraced and willingly do with great care and genuine dignity. It is a real comfort for our family to know
that mum is in a caring environment where she is safe, well fed and above all, happy. A big thank you to all at Parklands.
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Review from G B (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the home is generally very good and the staff are all very friendly. Well done to you all, especially at this very trying times. Well done to you all.
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Review from L H (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care very good as Dad's settled in from day one. The room needs attention and could be a little cleaner. He gets his days but is 90 after all. Laundry needs a better system. The room needs carpet. Overall very good as his care takes priority.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Parklands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. During recent months, the levels of cleanliness in our home and infection control practices have been a big priority, and as such, we have maintained high levels of cleanliness throughout. Anti-slip vinyl flooring increases the effectiveness of sanitation and cleanliness in bedrooms and is our preferred choice for our residents own rooms. Part of our enhanced infection control practices this has included our laundry and linen management. We aim to return laundry to resident bedrooms within 24 hours, and the effectiveness of this process is greatly improved by individualised, durable labelling to resident items to ensure they can be returned to the correct resident in a timely manner.
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Review from M P (Friend of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers work over and above their job to ensure the residents have every care and most of all, they show such a high degree of kindness when some tasks are very hard to cope with.
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Review from R T (Son of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always courteous and friendly. Provide requirements for my dad when needed.
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Review from C P (Daughter-in-law of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been here 1 week but she is really happy, as am I with the home, her care and her room.
The staff are very friendly and extremely helpful.
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Review from C B (Regular Volunteer) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my visit to Parklands. Everyone I meet is very friendly and helpful.
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Review from Teresa A (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my mothers stay, the staff - managers, nurses, carers, all staff, have made mams transition into care as easy as possible. There have been some times when the staff have shown compassion, care and patience above and beyond. Thank you.
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Review from Mary J (Sister of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is about 18 months since my sister came to Parklands, very infirm and quite miserable, non-cooperative. Since then she has, with encouragement, physically and mentall much improved and enjoys the activities etc. provided. I must congraulate the excursions organised and the effort made to make very
often. Thank to for this.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Parklands Care Home is calculated as follows: ( (265 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 322 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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