Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.7 79 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alison Durbridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (38)

Parklands Care Home Reviews (79)

9.7

Parklands Care Home has a Review Score of 9.7 (9.736) out of 10, based on 28 reviews in the last 2 years.
Over all time Parklands Care Home has 79 reviews.

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Review from Joanne W (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff cannot do enough for the residents and there's plenty of activities going on to keep them engaged. My mother loves being in the communal lounge and is doing really well since coming here.
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Review from Wendy L (Regular Volunteer) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parklands is at the heart of the community in Bedwas, and the enthusiasm and loving care given by staff is exceptional as they encourage residents to take part in music sessions and reminiscence. It was very moving to see how people responded as the staff took residents to visit Bedwas Workmens Hall
for the first time in many years; they remembered with such joy the dances, cinema and social events of their youth.
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Review from J B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Parklands is a warm and caring home, the staff are friendly and always happy to listen to family's concerns and help where they can. The home also has a fantastic entertainment officer who provides great events for the residents- the effect on their mental and emotional well-being is fantastic, it's
a very real benefit that cannot be underestimated.
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Review from J B (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Parklands for two years. Previous to that another care home. For us as a family HCL provides the care, nursing and trust for caring for all my dad's needs. My dad seems very happy at Parklands and thoroughly enjoys his time spent with the staff and the activities coordinator.
He joins in and loves the music and singing, also any entertainment days provided. My mind is very satisfied with Parklands.
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Review from T W (Great-Niece of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed playing bingo, great atmosphere. A particular staff member interacts with all the residents.
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Review from J R (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lunch times are always a pleasure today the care home manager put on some music which always lifts the atmosphere. The entertainment lady usually does this and it helps create a happy relaxed lunch time. The staff are always helpful and will assist with any reasonable request. They are friendly and
hard working. My husband is very happy here.
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Review from K C (Niece of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my uncle has come here to live, the support and care is fantastic I cannot fault any of staff. I noticed how well in his looks he is looking. Been here for company and now feels secure also staff.
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Review from Mary D (Wife of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This might seem like an odd review as it's about nothing in particular.
I am in Parklands most days at lunch time to assist my husband and today was just an ordinary day. This afternoon it will probably get lively with St Patrick's Day celebrations.
Whilst sitting at the back of the lounge, people
watching, if you like, I was struck by the friendly family type atmosphere. The room was full of chatting and laughing.
All dining room tables were occupied and staff were busy serving, assisting and generally joining in.
In the midst were residents' visitors also assisting and looking quite comfortable and at home themselves.
This is something that Parklands does well - there is no segregation. Residents chose themselves where they wish to be and visitors just fit in.
Visitors are now friends with other visitors because of this relaxed atmosphere, it's lovely.
This a difficult time for families but Parklands is 100% "home".
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Review from Barbara L (Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wish I was in my own home, but I realise that I am here for my own safety.
I am very lucky to be here and have plenty to occupy my mind.
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Review from Julian L (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Very good at entertaining residents and making residents feel at home.
They also keep me informed of any and all issues.
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Review from Julie Z (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today my brother and I visited my father at Parklands Care Home, Bedwas and were really impressed with the wellbeing staff member and the maintenance guy who were entertaining the residents there. They were dancing, singing and doing Karaoke with the residents. They all joined in and it was wonderful
to see their eyes light up and beaming, smiles on their faces, even had my dad dancing!
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Review from Emma K (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parklands is warm and comforting not only for my dad but my mum as well. The support of the staff for the whole family means a lot.
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Review from Alan M (Husband of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Parklands for the last year. I have found the carers and management to be very caring towards the residents. The food provided is of a good quality. The lounge houses the majority of residents during the daytime. Rooms allocated to residents are airy, nicely decorated and clean.
The medical services offered are very good. The residents are always treated with dignity. There is a feeling of being part of family household. I believe each resident is safe and secure within the home. I, along with the rest of the family, find the home to be entirely satisfactory for all residents.
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Review from C M (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home with good, friendly staff.
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Review from M D (Granddaughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother had her 90th birthday. The staff at the home went above and beyond to make the day special for her. They held a birthday party with a singer and everyone got involved with singing and dancing. It was a lovely atmosphere and we were made to feel welcome.
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Review from S T (Granddaughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my grandmother's 90th birthday and the home decorated the lounge and his bedroom. They organised a party with entertainment, the staff made the party - dancing and singing. They made a lovely buffet for all to enjoy.
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Review from Mary D (Wife of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's stroke and subsequent need for a care home placement came as a shock to him and the whole family - a daunting experience.
However, since being at Parklands, my husband has received the best care and attention from all staff. They have taken the time to get to know him personally and then
know how best to deal with any issues that might arise. They engage with him socially whilst performing their relevant care duties.
As for myself and my family, we couldn't have been made to feel more welcome. The staff obviously have the experience to understand the pressure this situation puts on loved ones. They have got to know us by name and socialise with us whilst we're there besides checking our needs too.
Every member of staff that we have encountered has helped us through any difficult situations that have arisen and even gone beyond their duties to add that little touch.
No one wants a care home for a loved one, but we are glad we chose Parklands, Bedwas.
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Review from J T (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. The staff are lovely and my grandmother is so happy here. The care that she receives is outstanding. As a family we couldn’t be happier with how well she is treated. I highly recommend.
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Review from J G (Granddaughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so happy and relieved with the way that my lovey nan is treated here. Everyone is so kind and helpful when we visit. My nan has dementia but I really feel she is thriving since arriving here. I really appreciate the staff here, and it's lovely to see how well they treat and adore my nan. My only
wish is that her room was bigger as we have such a big family to cram in when we visit.
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Review from Karen G (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only wish my mum had a bigger room as we are such a big family and would be nice for us to all see her, but my mum is thriving since being here. All the staff are wonderful to my mum.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Parklands Care Home is calculated as follows: ( (254 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Alison

Alison Durbidge

Job Title: Home Manager

Introducing Alison Durbidge
Home Manager at Parklands Care Home, Caerphilly


What does kindness mean to you?


“Kindness comes from the heart and it’s about being open and honest with Residents, relatives and members of the team.”


Alison has gained more than 25 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at HC-One for a number of years before moving over to Parklands, Alison shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community into Parklands.


When asked what she enjoys most about her role, Alison said: “Spending time with Residents and listening to their views and any feedback they would like to share.”


Outside of work, Alison enjoys holidays abroad, speaking French and spending time with her family and friends.


If you would like to find out more information about Parklands Care Home, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Frequently Asked Questions about Parklands Care Home

What types of Care is Parklands Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Parklands Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Parklands Care Home?

Pet Friendly (or by arrangement), Minibus or other transport, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Parklands Care Home to the centre of Caerphilly?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parklands Care Home to verify any information. View our terms and conditions. Parklands Care Home has an Enhanced Service - more info.