Parklands Care Centre, Caerphilly, Caerphilly
Parklands Care Centre, Caerphilly, Caerphilly
Parklands Care Centre, Caerphilly, Caerphilly

Parklands Care Home is situated in the town of Bedwas on the outskirts of Caerphilly, a purpose built 38 bedded facility offering Nursing, Residential and Respite care.

At Parklands Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Parklands pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sue Estacio (Home Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 38

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Parklands Care Centre: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact us for information regarding our bed availability

Reviews

9.8 Parklands Care Centre has a Review Score of 9.8 (9.823)

The Review Score of 9.8 (maximum of 10) for Parklands Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Parklands Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.823 for Parklands Care Centre is calculated as follows: ( (179 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 215 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Parklands Care Centre is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 13 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parklands Care Centre?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parklands Care Centre

  • Son of Resident/Service User
    6
  • Sister of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

Always feel really welcome here when visiting my Nan. I personally feel that she is looked after extremely well.
the staff are very friendly and are always busy, running about looking after the residents. Nothing is too much trouble.
Food always looks and smells lovely. I am really happy with the service here.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother had been a resident at Parklands for approximately 18 months during 2015 - 2017. Throughout her stay, she was treated with respect, kindness and in a dignified manner. The staff soon became aware of her likes, dislikes etc and tailored her care to match her needs. Well done!

The building fabric (rooms, common areas, toilets etc) are very well maintained, decorated and safe, together with the garden provided a comfortable environment for both residents and staff. Entertainment was varied and the staff worked hard. Food good. Whilst our mother's care was excellent, this was as a result of the dedication of the staff. It was very evident that more staff are required.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very pleased with the overall service. The staff are amazing, very committed to service users care and are respectful and helpful.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found this an excellent care home - pleasant staff and nice surroundings.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An extremely professional and happy environment at Parklands. Staff are very welcoming and nothing seems to be too much trouble. I am very confident that my much-loved niece is being very well looked after.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are so happy we found Parklands! Couldn't wish for a better home for my sister - the staff are amazing, truly lovely people and the building/rooms are very pleasant and make for a really homely feel. Thank you Parklands!

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good. I find the staff very good and very helpful.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On behalf of my mother, we are very impressed with the standard of care and attention that mum has given. The staff are very accommodating and sympathetic to my mother's need. The cleanliness and comfort of the home is excellent. The activities provided for the residents is of a high standard enabling the residents to socialise and become proactive. The hairdresser that attends the home on a weekly basis is excellent and the residents look forward to seeing her and having her hair done.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having moved our mother from an excellent residential home, I don't think a nursing home would ever match up to the kindness, quality and care which we have now found here at Parklands Care Centre. The food is excellent, the whole establishment is clean without feeling sterile- a real home feeling. Nothing is a problem for any of the friendly, professional staff looking after the residents. I can go home with the knowledge my mother is in a safe and comfortable environment.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband initially stayed at Parklands Care Centre for occasional weeks while I had some respite and was so pleased with the care he received that when the time came for him to be cared for permanently in a care home, there were no other care homes that I would have wanted him to go to. Because I visit practically every day I can see how very caring and kind all the staff are. I am very pleased that every weekday afternoon there are activities in which the residents that are able can participate in order to keep them motivated. It's a joy to see the smiles on their faces when they join in the keep fit, quizzes, concerts and bingo etc and I am made welcome and able to join in as well. The home and the rooms are always clean and tidy. The food is absolutely fabulous even though my husband is on pureed food. It's always very tasty I can go home and have peace of mind that he is being looked after so well.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Parklands Care Centre is very homely, staff are amazing, so is management. Food is very good. Decor is really upmarket, I would highly recommend Parklands Care Centre as my dad staying is at Parklands and it ticks all the boxes for us as a family. Nothing is too much trouble for the staff. Very happy with Parklands Care Centre.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A different system should be put in place to prevent items of clothing going missing even though they are properly labelled, individual bags should be issued. The cleaning of individuals wheelchairs should be prioritised as the presence of old food etc could become a health and safety issue. Similarly, lounge chairs should be regularly cleaned. Bathing and showering are not taking place on a regular basis and the excuse always seems to be that the carers are always too busy. This is not acceptable.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Parklands Care Centre responded to this review on 24 Oct 2016:

Thank you for taking the time to give us your valuable feedback. We are pleased that you would recommend the home to others and have given us positive feedback overall. In relation to the areas that are not working so well I’m pleased that we have already had the opportunity to meet to discuss these in detail and have agreed the improvements needed.

My father in law was a resident a few years ago and now it's my mother in law. The home has improved its standards even though it was good when my father in law was here. The staff are brilliant and the home is great.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very good care home, in my opinion, you would not get better anywhere I am very happy here.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my father has only been here for a month the staff have been very good at making him feel comfortable and at ease. The standard of care is excellent and it is a comfort to know that he is being well cared for and well fed. As my father is blind he cannot participate in the activities on offer but I have noticed other residents really get involved.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My ex-father in law has been at 'Parklands Care Centre' for almost 6 years. My ex-wife and I have never had any problems the way he has been looked after and never any problems with carers. His room is always clean and tidy.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and management always polite and helpful.

How likely would you be to recommend Parklands Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are caring and compassionate, nothing is too much trouble. They spend time talking to the residents making sure all their needs are met even when they are short staffed. They arrange a good variety of activities and days out to make their days more interesting.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Parklands Care Centre

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jesusan (Sue)

Jesusan (Sue) Estacio

Job Title: Home Manager

Joined: 2017

Description:

Introducing Jesusan
Home Manager at Parklands Care Home

What does kindness mean to you?

“Kindness is an unconditional intention that comes from the heart.”

Above is an example – please feel free to replace and state your own feelings towards kindness?

Jesusan is a Registered Nurse with many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Jesusan shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Parklands Care Home

When asked what she enjoys most about her role, Jesusan said: “The best part of my job is having time to sit down and talk to Residents, which enables us to provide them with the best possible care.”

Outside of work, enjoys volunteering for community work in her own neighbourhood and she can often be found keeping fit at her local gym.

If you would like to find out more information about Parklands Care Home, Jesusan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Parklands Care Centre