The Rhallt Care Home

The staff are very professional too.

Sadly mum was in The Rhallt for a shorter period than we anticipated after fighting a long battle with cancer. The manager and all the staff went way above and beyond what was expected, treated mum with so much love, care and dignity and dealt with intrusive relatives with great tact and diplomacy. We are so grateful they made her last few days comfortable.

Since our mother has been in The Rhallt, I can only say how caring, loving and helpful everyone has been. It is a pleasure to come in and visit. Good atmosphere.

Although my Dad was only in The Rhallt for a short time. The care he received was excellent in all stages. He thought it was a 5-star hotel and the staff were all wonderful. The atmosphere in there is great and I would highly recommend this home to anyone who asks me in the future.

My mum has been here for over one month, she was in a care home previously but the care she is having here is fantastic. The staff are all very kind and caring, always telephone with any changes that are happening in mum's health plan, and also have rung me as I was upset leaving one night. Tremendous care for all concerned.

The manager and staff made us feel part of one big family and we were all caring for Mom as if she was in her own home.

Very professional on the initial look at the home. All the staff are friendly and informative, the manager explained everything during the assessment. During the stay was always kept informed and able to have private conversations if needed. Any problems during days or nights we were always kept informed.

The staff all treat Mum with great respect at all times. They are friendly and cheerful and always seem to coax a smile from her, even when she gets anxious. She is always well monitored as she is at risk of falls and feels safe and comfortable here.

Also, the support and professionalism shown by the staff towards me and my family has been much appreciated.

Barchester The Rhallt Care Home is our lifeline, our support. Thank you to all the staff.

There has been a number of changes in staff and management during the last years but things seem to be OK.

My stay at The Rhallt has been great. It is like home from home. The food is very tasty and the kitchen is always willing to cook something I fancy. The activities staff are great fun. Very busy and always book my favourite singer. The carers are my friends all very kind and hard working. If I couldn't be at home The Rhallt is where I would choose to be.

The activities coordinator has a good sense of fun and is kind.

The general level of care from the staff is very good. They are attentive and friendly. However, the level of housekeeping needs attention. Sometimes the ensuite toilet is not cleaned thoroughly as is the bedside table etc. The personal hygiene for my mother is not attended to - her nails are often dirty and need cutting and her 'clawed' hand has not been opened and cleaned. Food is very good.

My husband (aged 82) has been a resident in the Memory Lane Unit of the Rhallt for over 5 years. During that time, his physical and mental capacity have deteriorated but he has always been treated with dignity and respect and unfailing kindness by all carers, nurses and managers, who do not hesitate to call on expert help, when needed, - dieticians, opticians, dentists.

The local GP provides excellent and respectful care and an out of hours locum service is used by staff at night and weekends. I am always greeted with unfailing courtesy and cheerfulness and as I am physically disabled, helped as well. Help is always available to feed my husband and enable him to drink, and to attend to his nursing care. I am phoned at home if any emergencies arise with him. It is certainly due to this care that I still have him. Thank you all.

My father has gone from an old man to a very with-it person in the time he has been at The Rhallt. He now enjoys life and knows how to laugh and join in. Most of all, he is valued as a person. 11 out of 10 in all respects.

Over the past ten years my wife's care has been exemplary, all the staff (from the manager throughout all the others) cannot be commended too highly.

My aunt who is 92 and has been at the Rhallt Care Home since August 2014 receives tremendous high quality care by all the staff. They are a very caring team and look after my aunt as though she was in her own home. They consider her as in individual and support her requests. If she prefers to set up later in the day they let her. They recognise if she needs medical attention and act quickly. Their quick response in December made the difference to her recovery for a Christmas day with her family. She is now well and enjoys her family visits in 2016.

My brother-in-law has been a resident at The Rhalt for seven and a half years following two strokes. The fact that he is still there after seven and a half years speaks for itself in terms of the care he has received as he will be eighty seven next week. He is well cared fro by the carers and nursing staff. He loves the food, he has really nice room and relatives we really enjoy the excellent activities promoted for the residents. There are too many activities to list but the highlight have included harpists, musicians, real ponies, dogs and iguana's.

They looked after us all when he passed away and couldn't have done more for us.