The Rhallt Care Home

Salop Road, Welshpool SY21 7DJ
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9.9 89 Reviews
  • The Rhallt Care Home, Welshpool
In a semi-rural location on the outskirts of Welshpool, the Rhallt provides both nursing and dementia nursing care. It is close to local amenities and within easy reach of Shrewsbury, Oswestry and Newtown. Yet a few miles up the road is the beautiful Welsh countryside.

They provide 24-hour nursing and respite care alongside expert care for people with dementia, including in their Memory Lane Community. They also provide care for those with a range of nursing needs.

A team of highly-qualified and dedicated staff really focuses on the individual needs of residents with a tailored care plan for each person. This dedication can be seen throughout the home in cooking, hospitality and organising activities for residents.

The Rhallt welcomes visits to its facilities at any time.

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Care Provided by The Rhallt Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ingrid Simkin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Rhallt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,303
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment.
  • (these prices are only a guideline, please contact The Rhallt Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please contact the home to arrange a tour of the facilities or to visit a loved one residing in the home.


  • Parking

  • Plenty of parking onsite for visitors


The Rhallt Care Home Reviews (89)

Total of 89, showing 81-89
9.9

The Rhallt Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years. Over all time The Rhallt Care Home has 89 reviews.

Overall Experience

  • 73
  • 16
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Date Published

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Review from Meryl A (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at The Rhallt has been great. It is like home from home. The food is very tasty and the kitchen is always willing to cook something I fancy. The activities staff are great fun. Very busy and always book my favourite singer. The carers are my friends all very kind and hard working. If I couldn't
be at home The Rhallt is where I would choose to be.

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Review from Pauline D (Wife of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities / Entertainment.
Recognition for the provision of entertainment is due.
The difference it makes to residents could be underestimated but having observed their joy and participation, music definitely reaches through to even the most advanced cases of dementia.
In addition to the special
events, the team also provide a stimulating atmosphere, encouraging creativity.
The activities coordinator has a good sense of fun and is kind.

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Review from A W (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The general level of care from the staff is very good. They are attentive and friendly. However, the level of housekeeping needs attention. Sometimes the ensuite toilet is not cleaned thoroughly as is the bedside table etc. The personal hygiene for my mother is not attended to - her nails are often
dirty and need cutting and her 'clawed' hand has not been opened and cleaned. Food is very good.

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Review from Margaret L (Wife of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (aged 82) has been a resident in the Memory Lane Unit of the Rhallt for over 5 years. During that time, his physical and mental capacity have deteriorated but he has always been treated with dignity and respect and unfailing kindness by all carers, nurses and managers, who do not hesitate
to call on expert help, when needed, - dieticians, opticians, dentists.


The local GP provides excellent and respectful care and an out of hours locum service is used by staff at night and weekends. I am always greeted with unfailing courtesy and cheerfulness and as I am physically disabled, helped as well. Help is always available to feed my husband and enable him to drink, and to attend to his nursing care. I am phoned at home if any emergencies arise with him. It is certainly due to this care that I still have him. Thank you all.


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Review from S N (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After dad had been in hospital for 11 days, his arrival back at home was just fabulous. Although he was sent home in a terrible state, everyone made a real big fuss, they cleaned him (hospital negligence) and snuggled him in bed. All staff treated him like he was their own family. Re-assurance, love,
care and laughing. Just cannot say thank you to everyone enough.
My father has gone from an old man to a very with-it person in the time he has been at The Rhallt. He now enjoys life and knows how to laugh and join in. Most of all, he is valued as a person. 11 out of 10 in all respects.

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Review from D W (Husband of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past ten years my wife's care has been exemplary, all the staff (from the manager throughout all the others) cannot be commended too highly.

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Review from David E (Nephew of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is 92 and has been at the Rhallt Care Home since August 2014 receives tremendous high quality care by all the staff. They are a very caring team and look after my aunt as though she was in her own home. They consider her as in individual and support her requests. If she prefers to set up
later in the day they let her. They recognise if she needs medical attention and act quickly. Their quick response in December made the difference to her recovery for a Christmas day with her family. She is now well and enjoys her family visits in 2016.

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Review from Nerys R (Niece of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been a resident at The Rhalt for seven and a half years following two strokes. The fact that he is still there after seven and a half years speaks for itself in terms of the care he has received as he will be eighty seven next week. He is well cared fro by the carers and nursing
staff. He loves the food, he has really nice room and relatives we really enjoy the excellent activities promoted for the residents. There are too many activities to list but the highlight have included harpists, musicians, real ponies, dogs and iguana's.

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Review from E E (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated very well at the lodge - the staff were very kind and caring and made his last 9 days of life as comfortable as possible. I am so pleased he ended his life there and not in hospital.
Obviously we are devastated to lose him but appreciate so much that he was so well looked after
and treated with dignity and respect.
They looked after us all when he passed away and couldn't have done more for us.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for The Rhallt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Rhallt Care Home is calculated as follows: ( (205 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rhallt Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (9)

Ingrid

Ingrid Simkin

Job Title: General Manager

Joined: 2023

Ingrid has been at the Rhallt since January 2023. She qualified as a Registered General Nurse in 2006 and as a Specialist District Nurse in 2014. Having worked in the NHS for 18 years, Ingrid completed her MBA in 2019 and moved into the private sector. Ingrid previously worked at the Rhallt as Deputy Manager and when the General Manager position arose she was keen to return and work with the wonderful team at the Rhallt.


Amy

Amy Talbot

Job Title: Assistant Manager

Joined: 2023

Amy started at the Rhallt in June 2023. At her previous home, Amy headed up a newly commissioned Dementia Unit and has a passion for both Dementia and General Care. With a background in both administration and care, Amy inspires the care team to drive quality and ensure our residents are cared for and living their best lives.


Nicola

Nicola Davies

Job Title: Nurse

Joined: 2019

Nicola, a dedicated Registered General Nurse, has been with The Rhallt for six years. Her extensive experience across diverse care settings makes her an invaluable source of knowledge and support on the floor.


Jo

Jo Marriott

Job Title: Registered Nurse

Joined: 2014

Jo is a Registered Mental Health Nurse who works on the Breidden Unit, our Dementia Floor. Jo has worked at the Rhallt for over 10 years and gives us an invaluable perspective into the management of Dementia and other mental health-related conditions. Jo is hugely passionate about the equity of care and is leading the development of complementary therapy within the home.


Karen

Karen Mann

Job Title: Team Leader

Joined: 2004

Karen leads the care team at Breidden, our Dementia Unit. She has worked at the Rhallt for 20 years and is an award-winning team leader, having scooped the award for ‘Changing the lives of those we care for’ at the Lovett Annual Care Awards in 2023. Karen is our Dementia Champion and is a real advocate for our residents.


Keisha

Keisha Wragg

Job Title: Senior Carer

Joined: 2024

Keisha has recently transferred from an Activities Coordinator role to a Senior Carer role, having been a Carer previously at The Rhallt. She is very popular with our residents and takes pride in going the extra mile no matter what task she takes on.


Lynne

Lynne Conde

Job Title: Registered Nurse

Joined: 2013

Lynne is a Registered General Nurse who has worked at the Rhallt on Breidden Unit for over 10 years. Having worked in a variety of settings during her career, Lynne is a wealth of knowledge on the floor.


Sadie Pickstock and Cristina Poama

Sadie Pickstock and Cristina Poama

Job Title: Registered General Nurses

Joined: 2012

Sadie and Cristina are both Registered General Nurses. Between them, they have over 40 years of service at the Rhallt and are passionate about outstanding patient care in Castell Coch, our General Nursing Unit.


Nicholle

Nicholle Birkett

Job Title: Receptionist

Joined: 2020

Nicholle has worked at the Rhallt for 4 years, she recently transferred from a Senior Care role to Reception where she greets visitors and directs calls to the care floors as well as supporting the administration function within the home.